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Find a Location

Invisible Fence of Columbus East has 1 locations, listed below.

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    Business ProfileforInvisible Fence of Columbus East

    Pet Containment System

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Established in 1994, Invisible Fence of Columbus East is an authorized, full service Invisible Fence® Brand dealership serving Columbus Ohio East. 

    Products & Services

    Invisible Fencing, Cat Fencing, Dog Fencing, Pet containment, Hidden Fencing, Dog Doors, Electronic Dog Doors, Pet Doors

    Business Details

    Location of This Business
    269 S State St, Westerville, OH 43081-2248
    BBB File Opened:
    3/23/1995
    Years in Business:
    29
    Business Started:
    7/1/1994
    Business Incorporated:
    6/9/1998
    Type of Entity:
    Corporation
    Alternate Business Name
    • Pro Line Underground Pet Containment System
    • ProLine Hidden Fence, Inc.
    • ProLine
    • Invisible Fence of Central Ohio
    • Proline Hidden Fence
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Mr. Christopher Serrott, Owner
    Contact Information

    Principal

    • Mr. Christopher Serrott, Owner

    Customer Contact

    • Mr. Christopher Serrott, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We spent $4,000 to have our invisible fence installed 3 years ago. Now since covid, the Westerville location is not able to handle the demand of its current clients. I contacted them on May 27th and stated our HOA's lawn service broke our fence line when they aerate our yard. We have 3 large dogs (80, 95, and 103 pounds) and the first date they have available is July 2nd. Due to covid, they do not have enough staff to service their existing customers. We are going g on vacation on June 24th and we have a house sitter for the dogs. We have called and emailed the company 4 times to get an earlier appointment. They keep telling us they have canceled appts each day and we should move up the list. We still have not and I am worried about the safety of my pets when we leave. This company should be able to schedule emergency appt well within 36 days!!!! We are not able to call any of the other Invisible fence locations because they will not let you cross territories which is unreasonable when you do not have enough employee staff to properly maintain your current client bases.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Central Ohio

    BBB Reports On

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