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Business Profile

Discount Stores

Big Lots Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

Customer Complaints Summary

  • 394 total complaints in the last 3 years.
  • 61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase 3 Gazebos from two different Big Lot stores. I never took possion of any of the Gazebos, instead requested a refund by filling out a refund request form for all three.1. I WAS refunded for one Gazebo in the amount of $REMOVEDon July 3rd, 2024. 2. I WAS also finally refunded for a 2nd Gazebo on Oct. 23rd. 2024 in the amount of REMOVED3. I never received the refund for the 3rd. Gazebo in the SAME amount as Gazebo no. 1 of $ REMOVED.I believe the problem is that Big Lots shows one a refund of $REMOVEDand is thinks this is their proof however, they are not realising that i purchased TWO gazebos at the EXACT SAME PRICE yet they only refunded 1 gazebo at REMOVED.I made numerous attempts to resove this issue and in 2024. I was promised an investigation numerous times, each resulting in Big Lots finding the ONE refund of REMOVEDand closing the case each time. REMOVEDhas now closed its stores.

    Customer Answer

    Date: 10/06/2025

    REMOVEDis still operational and has not gone out of business.

  • Initial Complaint

    Date:09/15/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention a fraudulent account that has been opened in my name. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: CCB/BIGLOTS Opened Date:5/2/2020 Account Number: REMOVEDI kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter. I look forward to your immediate action and confirmation.

  • Initial Complaint

    Date:08/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are not honoring gift cards that I bought last year. I know they're in bankruptcy, but as long as stores are still open (they are!!) they should still honor gift cards.

  • Initial Complaint

    Date:07/10/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ONE COMPANY GAVE ANOTHER COMPANY MY INFORMATION AND THAT COMPANY IS TRYING TO COLLECT. I AM REQUESTING VALIDATION OF DEBT WITH THE ORIGINAL COPY OF THE REMOVEDTHIS ACCOUNT IS NOT MINE

  • Initial Complaint

    Date:07/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in 2024 I purchased a REMOVED15foot Triple Vent Market Umbrella at my local Big Lots! Store, and over a course of a few months I had received refund/exchange for a new Umbrella, same type, color and style but I had to travel to another Big Lots! store because of lack of available Inventory, stock and after unpacking the replacement Umbrella and months passing it to also had defects and by the time I tried to seek another resolution the Big Lot's store started closing all over and I did not have any real recourse but to go after this REMOVED, or REMOVED(not to sure about company name or whereabouts, but I continue calling and calling and emailing over and over for many months and of course into 2025 until the latest call on 6/10/2025 I have yet to receive any promised call back or response to my emails, etc. In my emails I am following their instructions by sending the pictures of the defective Umbrella but I never here from these people. All I was wanting is to get a replacement Umbrella or the over $259 refund back to me and they can take back the bad defective Umbrella product

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/21/2025 I Purchased a standing fan from Big Lots for less than $30. I set up the fan on Monday 6/23/2025 and began using it. After approximately two hours of use the fan shut off and began heavily smoking and emitting a smell of burning plastic. I immediately unplugged the fan and called the Big Lots store where it was purchased. I asked for a refund of my money since the product was ineffective and a safety hazard. Since I could not find my original receipt they could offer no solutions other than exchanging the product. I reached out to corporate customer service looking for a resolution and was also told there was nothing they could do to rectify the situation. An honorable business should offer a refund for such a dangerous product and even consider removing this product from the shelf and discontinuing sales. If I had not caught this early on it would have easily caused a house fire.

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a couch and never recieved from big lots said I would get refund nothin they ignore me now

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some curtain rods at the Big lots capital blvd wake forest Nc and REMOVEDsaid they were not trained for returns.

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a living room suite with big lots on REMOVEDHighway I have the warranty I paid a lot money for and the couch recliner has never been right since they delivered it and now it doesnt want to recline at all it makes a bad popping noise also . I had reached out to somone several times about fixing this and never got help . Now the store is closed . What can I do to have somone come look at my couch .?

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't get a status on an order placed.

Big Lots Stores, Inc. is NOT a BBB Accredited Business.

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