Complaints

This profile includes complaints for Elite Signature DJs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elite Signature DJs

  West Chester, OH 45069-1044

  
• 

  Elite Signature DJs

  190 W Sharon Rd Cincinnati, OH 45246-4338

  
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  Elite Signature DJs

  8080 Beckett Center Drive Suite 304 West Chester, OH 45069

  
• 

  Elite Signature DJs

  266 E Sharon Rd Cincinnati, OH 45246-4558

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out 3 forms that included the names of my bridal party, parents names, couple names, how interactive I wanted the DJ to be, the songs I absolutely wanted played at the reception, and a timeline of the reception. The “dj” was not dressed for a wedding, he showed up with a random female with him. He was more interested in her than my reception. Right before our grand entrance, he had to grab the coordinator as he didn’t have anyone’s names (including myself and my groom). Again this information was on the forms I filled out. He played the wrong song for multiple important dances (mother/daughter as my father has passed so I wanted a special dance with my mom, and then I did a mother/daughter dance with my daughter). Both songs were wrong so I had to run to the booth and tell him he had the wrong songs. He continued to cause the speakers to squeal loudly causing my guests to cover their ears multiple times. The speeches were supposed to be at 7pm (written on the timeline they had on their website as a required form) and he never started them. My photographer had to go and remind him it was time for speeches/toasts. After he was reminded he held out the microphone and wiggled it at my husband for him to come get it. At the end of the night he approached my husband and I and told us per our contract it was required that we make a quick video about the dj. We both said we weren’t comfortable doing that but again he reiterated it that it was in the contract. We were intoxicated by this point of the night and didn’t have said contract on hand so we did a video. He was not satisfied with what was said and had us record two more after the first one. Since I didn’t reach out in the 3 day limit according to the contract nothing could be done. However, because of the video, I have been accused of lying about the service provided. We paid $700 for the services and we did not get what was guaranteed on their website by any means. Our wedding was October 11,2025.

  Business Response

  Date: 10/24/2025

  We are sorry the client wasn't happy with our services.  We strive for perfection but in the rare case a client isn't satisfied we ask to be notified no later than 3 days after the wedding.  I have attached our contract that ******** signed agreeing to the terms, in section 9.  He notified of us issues when he came back from his Honeymoon a week later.  Since we received a testimonial video saying, "D**** made our wedding night" and didn't hear from the client in the 3 day period, we went ahead and paid him.

  Even though the complaint came in late we still looked into their issues.  The clients claimed that they had all the proof but I never received any video, pictures or anything form them. 

  Below is the response from DJ D**** and i an share the testimonial video from the client upon request.

  Hi ****,
  Thank you for forwarding the couple’s
  message. I’d like to provide clarification from my perspective as the DJ
  at ******** and Alicia’s wedding on October 11th.
  
  First, I want to say that I take every
  event seriously and always aim to deliver a smooth and enjoyable
  experience for the couple and their guests. I regret that ******** and
  ****** felt disappointed, but I believe there are several
  misunderstandings that need to be addressed.
  
  Event Coordination:
  There was no designated wedding
  coordinator present. A staff member at the hotel confirmed that the
  couple preferred to “go with the flow” rather than follow a strict
  timeline. Because of that, several transitions, such
  as the toasts and special dances, were adjusted in real time at the
  couple’s request.
  Playlist and Music Selection:
  I used the playlist that was
  provided through the company’s intake form. Several of their requested
  songs were played throughout the evening, along with guest requests to
  maintain the flow of the dance floor.
  Announcements and Names:
  The bridal party was introduced based on the names and order listed on the intake form. 
  Sound System and Equipment:
  The venue’s acoustics presented
  cha****ges, including occasional microphone feedback when guests spoke
  close to the speakers. These moments were quickly addressed and resolved
  during the reception.
  Professional Conduct:
  I remained focused on the event
  throughout the evening. The individual who accompanied me was an
  assistant helping manage requests and transitions—standard practice for
  weddings.
  
  I’m genuinely sorry that the couple did
  not feel the experience met their expectations. However, I stand by the
  fact that I followed the provided materials, adapted to on-the-spot
  changes, and maintained professionalism throughout
  the evening.
  
  Thank you,
  DJ D**** A****

  
  

  Business Response

  Date: 10/28/2025

  I can share with you the email threads from both ******** and his wife.  I didn't threaten them at all.  I was attacked by both of them saying my contract (that he signed) was ridiculous.  The last email stating "You are a trash human being with a trash company".  ****** then posted a ******** post encouraging all of her friends to post bad reviews about us. 

  The client kept our DJ the entire time, gave a glowing testimonial video, and didn't inform me of their issues in the agreed upon time frame.  If we don't hear from the client after the 3 days periods we pay our DJ. If the 3 day period was an issue I am not sure why they didn't tell me before they signed the contract.

  I still took the time to look into their complaints and I didn't receive proof on their end except for their claims.  DJ D**** provided me with the playlist from DJ Serato that keeps a history on the date and times songs were played and the songs from their playlist were played.  Alicia's initial complaint said he only played one of their songs. 

   

   

  Customer Answer

  Date: 11/07/2025

  We are seeking a full refund from the business for lack of service. 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our DJ Koen played multiple incorrect songs during the ceremony, didn't want to do grand introductions when that is what this company advertises, and stopped my dad and I 's song in the middle of our dance because he thought there was a glitch when in reality it was a mix mp3 I had given him. We believe the company's website shows fall advertising.
  
  Dave whom my husband and I talked with after getting back from our Honeymoon was not sympathetic at all for the horrible dj service. Tried to make us feel guilty by saying we would be taking money out of his kids college funds if he gave us a greater refund than 11% when the service was even so bad!
  
  We are seeking a full refund because of fall advertising.

  Business Response

  Date: 06/27/2023

  I am sorry that the client wasn’t happy and I was sympathetic
  towards them until they demanded a significant refund.  I have videos of everyone dancing
  and having a blast which I can share.  I have attached
  the signed contract.  The refund offer was extremely generous
  considering their contract states that any issues need to be brought to our
  attention no later than 3 days after the event (section 9).  The couple emailed me 8 days later stating
  there were a handful of issues but mainly concerning the ceremony.  I then spoke to ******* and then Hannah
  called me right after.  Hannah told me basically
  that the contract didn’t apply to them, and she also told me that they kept
  Koen the entire time.   
  *******, the groom admitted to me that they changed the song
  last minute and notified Koen.  The remix
  MP3 played the first part for over 2 minutes and then sounded like it malfunctioned.  Yes, our DJ should have listened to it but
  Hannah admitted to me that she didn’t discuss the MP3 with him ahead of
  time.  As far as the introduction are
  concerned, Hannah emailed me that they had to have a friend make the grand entrance
  introductions to ensure this part was done well.  Koen told me that because of the complexity
  of the introduction songs (start it when the beat drops, then start the second
  song at the chorus)  he thought it would
  be a good idea a friend announce since the client was already upset about the
  ceremony entrance song.  
  I agreed to refund the client $100 which I shouldn’t have
  done considering the contract terms and how much they were insulted by the
  offer.  The offer was turned downed in
  hopes I would give into a larger refund because of negative comments online and
  to the BBB. 
  If you have additional questions please let me know.
  Best Regards,
  Dave K*****

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  
  We have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve our complaint.  For your reference, reasons for rejection are included below.

  There were multiple inaccuracies in Dave's response that we want to highlight on the record before closing our response:

  ******* told Dave they changed the bridal entrance song, but this was not last minute. This was requested on May 26, and the DJ responded without raising any concerns on May 27. The wedding was on June 10. A copy of this email communication with the DJ is attached. 

  After a phone discussion, the couple eventually agreed to a $100 refund, but when the refund email was sent and required them to agree not to share negative feedback they emailed Dave letting him know they declined it. At that point they had no intention of trying to get any larger refund and never gave any implications that that is what they wanted. Their email response to Dave clearly states: "We are not accepting the refund. This complaint is not completed. We will be retaining our
  right to share our experiences online and with those around us." Evidence of this is also attached.

  The outcome and enjoyment of our wedding was unrelated to the DJ service, and it is troubling that Dave is trying to justify poor DJ services and customer service based on our wonderful guests' enjoyment despite the numerous issues. The couple does not wish to seek any refund or further action with Dave, but wanted to make the issues known and set the record straight on the multiple inaccurate statements made. 

  Regards,
  
  
  
  ****** *** ******* *****