Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Internet Services

TSC Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for TSC Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TSC Communications has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TSC services has been very bad it seems to be down more often then it should. They are charging all the customers at a very high price and yet they privide nothing to show for its quality of services. I feel that they should give some sort of a discount until they can resolve the issues that they are having at hand.
      To me this is price gouging the customers.
      I was paying $50 a month and that was acceptable for the time being because there services are not very good at all.
      Now they raised it $107 a month just for the ****** internet. Who wants to pay that much for a poor internet service.

      Business Response

      Date: 01/23/2023

      [BBB Transcription via Email]

      The customer complaint stated that the service is bad and is down more often than it should.   There is no record of a trouble ticket on his account since we purchased the Consolidated Properties on February 1, 2022.   We have not changed the rates since acquiring these companies on that date either.   The customer had a promotional credit in place providing him with a $56.00 credit per month.   The Internet package that he installed at his home is $99.95/month.    The promotional credit expired on January 3, 2023.   We are very willing to work with our customers if they are experiencing issues with the service and they are brought to our attention.  In June 2022, we upgraded our Cable modem system and upgraded all customers that were on Mr. ****** package (50Mbps) to a 100Mbps for no extra charge.  We doubled the speed of the package and did not increase the price to the customers.   However, now that we are aware that Mr. ****** is experiencing issues with his service, we will contact him to schedule a time for a technician to troubleshoot and hopefully resolve the issue.   If we are unable to resolve the issue, we will be providing a discounted price to him.

       

      Thank you!

       

       

       

      ****** *****

      HR/Customer Operations Manager – TSC

      A Hanson Communications Company

      Wapakoneta, OH 45895

      ************ – Phone

      *******************

    TSC Communications is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.