Reviews
This profile includes reviews for Logan AC & Heat Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromChristian C
Date: 07/30/2025
5 starsMatt M provided exceptional service on my HVAC. He was professional, provided insight and guidance, and a great customer experience. Highly recommend and will be using Logan AC & Heat Services for future needs.
Logan AC & Heat Services
Date: 07/31/2025
Hi Matt! Thank you so much for the kind words and recommendation. We're thrilled to hear that Matt M. provided exceptional service and a great experience during your HVAC visit. We truly appreciate you choosing Logan Services!Review fromRenee V
Date: 07/28/2025
1 starI truly don’t have the words to describe the poor customer service Logan services has, Keileigh is horrible to deal with . Let me explain my situation .
Mom is 88x dad passed away 2020 . Called Logan Services had to leave a message , 3 days later I got a call back from a call center , I was mowing grass when he called Sun I preoccupied was an under statement . We were leaving for vacation the 4th returning the 8th I explained to him that I wasn’t sure if this was a call for service or a call for a quote , he said typically service call is 110.00 but it will be 79.99 Fast forward was told to have ALL POWER OFF TO UNIT, which is was the breaker outside and the breaker inside the house both were off. When the tech got here , I met him at the door we went outside together , he got out his tester , and immediately tested the Freon . He said ohh boy that’s not good your unit is completely empty. I said empty ? He said yes 5lbs is needed of Freon. 450.00 a lb plus tax and service call . Jeff said you need to replace this unit 27k , He said leak was in side he could add Freon today but by time he drove out driveway it would have leaked out . Was going to be about 2500+. I said we are leaving for vacation , let’s revisit when I get back . We paid he left. Bought a potable ac to keep home cooler in the meantime . July 9 Kiowa came out different company wanted second opinion, well at they time I realized LOGAN SERVICES had no power to ac unit because I still had the breaker off inside house and the breaker was pulled out of the outside box ! We turned on the power to ac Kiowa tested Freon needed not even 1lb was her for 1 hour charged me 210.00 service call, Freon called Logan to tell them the tech was incorrect and wanted a refund , keileigh was defensive to Jeff I called Jeff wanting my refund he apologized and said sorry his gauages didn’t work I will call office for you to get a refund , I’ve called Jeff 3 x’s since then and still no refund or call fromhome officeLogan AC & Heat Services
Date: 07/31/2025
Thank you for sharing your feedback, Renee. We understand how important it is to feel confident in the service being provided, especially when it involves caring for a loved one.
Following your conversation with Jeff, we took action to resolve your concern by submitting a refund request for the $79 service call fee on July 24. Because the original payment was made by check, the refund is being issued the same way, which typically takes about two weeks to process. You should receive that refund shortly.
While our technician's diagnosis was based on the conditions presented during the visit, we respect your decision to seek a second opinion and appreciate you bringing your perspective to our attention. Jeff shared that he had communicated the refund timeline during your call, and there haven’t been additional messages from your end since.
If you have further questions or would like to discuss this in more detail, our team is always available to help. We’re committed to providing clear, dependable service and using feedback like this to continuously improve.Review fromSteve H
Date: 05/13/2025
1 starI had an appointment scheduled for an AC tune up. They called me an hour and a half before the tech window was to start. Logan informed me that the tech called off and they would have to cancel today. I understand things happen, however being that this service Logan offers it is built around bankers hours, and my wife had to take a half day off. They did two things that were unprofessional. First, they rescheduled a date without verifying if I could do it or not. We are not taking day after day off and you can’t hold your schedule dates. Second, after talking to the scheduler he stated he would call back after seeing if they could accommodate, they ignored me and didn’t call me back. So, I went ahead and went with another company. I decided to go with a new business because they can accommodate our schedules and adapt to the customer not vise versa.
I can’t believe the amount of money I have thrown at Logan within the last two years that they can’t work with my schedule since I worked with theirs.
I would never purchase from them ever again. Once I need new services or products I’ll seek out other companies.
Truly disappointing this turned out like it did.Logan AC & Heat Services
Date: 05/16/2025
Dear Steve,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the cancellation and the subsequent miscommunication. This is not the level of service we aim to provide, and we understand your frustration.
We regret that our rescheduling process did not accommodate your availability and that our follow-up communication fell short. Your feedback is invaluable in helping us improve our processes and ensure such situations do not occur in the future.
We hope you will consider giving us another chance in the future. Thank you for your understanding.Review fromHenry S
Date: 03/27/2025
4 starsI used Logan for the installation of a new furnace, air conditioner and ductless heat pump after extensive research of several local furnace/AC companies. Logan seemed to be the most responsive to all questions and provided sensible explanations for all questions during initial visit/quote by Brian. Logan also appeared to be most reasonable in price and warranty provided (10 year parts and labor). The installation from technicians Treneil and Iseah was professional and went smoothly.Logan AC & Heat Services
Date: 04/01/2025
Hello Henry! Thank you for taking the time to leave us an impactful review. We are pleased to hear that you had an excellent experience with Brian, Treneil, and Iseah. Our team members are dedicated to taking care of our customers' home comfort needs in a fast, friendly manner. We also strive to provide the best pricing options and high-quality equipment. Thank you again for your review, and thank you for choosing Logan Services!Review fromG. L.
Date: 02/14/2025
2 starsBUYER BEWARE: I am writing to express my dissatisfaction with the recent furnace and A/C replacement experience we had with Logan Services. This is directed at sales and management. Install was great.
Our sales representative, Cameron Young, misled us with a classic "Bait and Switch" tactic. We spent $27,000 on two complete High Efficiency AC and Furnace systems, but what was installed did not meet our expectations.
During our initial meeting, Cameron discussed the current special offer of a free accessory with the purchase of a furnace. The options presented were an Indoor Temperature Sensor, Blue Tube UV Light, or Whole House Humidifier. We discussed the Humidifier for the downstairs unit, referring to it as April Aire, which is a common term for whole house humidifiers. He never corrected us or mentioned any other products.
However, after installation, we discovered that the whole house humidifier was not installed. Instead, we received an April Aire Merv-11 filter, which was never discussed as an option for the free accessory. When we contacted Cameron to address this issue, he claimed that we misunderstood the offer and refused to rectify the situation without additional charges.
We also reached out to customer service, even their agent was unaware that April Aire made filters and kept asking if we were talking about the humidifiers. We had to explain the differences to them. Then after escalating to management they still insisted that we were wrong and sided with Cameron. Despite spending a significant amount of money, Logan Services failed to honor their promotion and left us feeling misled and taken advantage of.
The old saying "The customer is always right" does not apply to Logan Services. We will not be doing business with them again.Logan AC & Heat Services
Date: 02/20/2025
Thank you for your feedback, Gene. We're sorry to hear about your dissatisfaction regarding your furnace and A/C replacement experience with Logan Services.
We understand that the issues you faced with the sales process and communication are concerning. It's important to us that every customer feels valued and correctly informed about their purchase. We'll review your situation internally to address the misunderstandings regarding your project.
Please know that your feedback helps us improve our service and customer experience. We appreciate you sharing your thoughts and hope to have the opportunity to restore your trust in Logan Services in the future. Thank you again for your insights.G. L.
Date: 02/20/2025
See I guess the problem is, we tried to explain our side and what the issue and confusion was but no one wanted to listen to us. Or if they did they didn't want to accept any responsibility for the confusion and left us (the customer) completely at fault. Logan Services management nor sales (Cameron *****) accepted no responsibility even after we explain everything above. Just feels like they got our money and now it doesn't matter. Just not good customer service. Not how you should treat customers.Logan AC & Heat Services
Date: 02/27/2025
Thank you for taking the time to share your feedback regarding your experience with Logan Services. We sincerely apologize for any inconvenience and frustration you have encountered.
Regarding the issue with the free accessory promotion, we apologize for any misunderstanding that may have occurred. It is our goal to ensure that all customers are fully informed about the details of our offers. We understand that you were expecting 2 whole-house humidifiers and instead received an April Aire filter. We acknowledge that there may have been a miscommunication, and we are committed to resolving this matter to your satisfaction.
We have reviewed your case with our sales representative, Cameron, and our management team. While there may have been a misunderstanding, we want to make things right. We would like to extend the offer for the option to receive the whole house humidifiers at $450 each. Our team will coordinate with you to schedule the installation at your earliest convenience.
At Logan Services, we value our customers and strive to provide the best possible service. We regret that we did not meet your expectations this time and appreciate your patience as we work to rectify the situation. Please contact us directly at ************ or ***************************** to arrange the installation of the humidifiers or to discuss any further concerns.
We hope to have the opportunity to restore your confidence in our services.G. L.
Date: 03/03/2025
So the problem I have is that we didn't get what was expected and what was promised in your advertising. Now you want me to pay for it? $900 more after spending $27k? No where does it say that the filter was the promotional free item. Your advertising doesn't list it nor does the contract list it as the free promotional item. Why do we have to pay for it? It should be included in what we already purchased according to your advertising. It was your mistake not disclosing it as such and we should not be held responsible for your misinformation and confusion.Review fromKristen D
Date: 12/16/2024
1 starThey came out and charged the fee for inspection and quoted me almost $5k in repairs or a new furnace and a/c for 13k. Told me that my furnace was blowing out CO and was not even safe to operate. I did not have heat in my house for 3 days. Come to find out by the second company that came out I had placed my thermostat wrong by mixing up a wire (which I asked Logan’s to look at) and my furnace filter was clogged. It was fixed for $85 dollars. I definitely feel as if the tech saw I was a young aged female and took advantage of the situation. And even when he offered the furnace and air condition duo I had told him I just had my air conditioning replaced 3 years ago so I would just need a furnace and he said well it’s best to go with both and did not readjust the price.Review fromPatty M
Date: 12/05/2024
5 starsWe contacted the Columbus Ohio, Interchange Road office for Logan AC & Heat Services. Our salesman Brian & our installers Rick & Willie were all extremely knowledgeable of the products and explained everything to us in terms we could understand. They answered all our questions, too. Our eleven year old home now has the correct sized HVAC system for the home's square footage and our entire house is the same temperature throughout! Purchased the Trane 3 ton model and it is so quiet we cannot hear it running. The team is highly skilled and their work passed the City of Columbus inspection on the first visit. The thermostat is simple to use and we love the app too! We highly recommend Logan Heating & Cooling & the Trane product.Logan AC & Heat Services
Date: 12/09/2024
Thank you so much for taking the time to share your wonderful experience with our team at the Columbus office! We're thrilled to hear that Brian, Rick, and Willie provided you with excellent service and took the time to explain everything in a way that was clear and helpful. Ensuring your home is comfortable and energy-efficient is always our goal, and we're glad the new Trane system is making such a positive difference for you.
It's great to hear that the system is not only the perfect size for your home but also so quiet that it blends seamlessly into your daily life. Passing inspection on the first visit and providing you with a simple, user-friendly thermostat and app are testaments to the dedication and expertise of our team.
Thank you for recommending Logan Services and Trane! We truly appreciate your support and look forward to serving you in the future. If you ever have any questions or need assistance, don’t hesitate to reach out.Review fromLinda D
Date: 01/24/2024
5 starsWe would like to thank Logan technician Randy ****** for finding and fixing a problem that we had been having with our new Trane furnace. He also identified another problem and took the initiative to order a new part. We are so grateful that he was able to solve the annoying sound that had bugged us for months. We thought we could live with it but it is such a blessing to have gone.Logan AC & Heat Services
Date: 01/31/2024
Thank you so much for taking the time to leave us a positive review on BBB. We are delighted to know that our service technician was able to detect and fix the problems with your heating system quickly. We appreciate you placing your trust in our team and look forward to keeping your home comfortable for many years. Please be sure to tell your friends and neighbors about our company. We love referrals.Review fromChristy G
Date: 11/22/2023
1 starLogan Services put a new furnace and ac in our home. They failed to pull a permit prior to starting work. Permit was applied for months after the work was completed.
Their installer also damaged our new ac unit by burning it and then covered the damage up with stickers and magnets.Review fromKris C
Date: 07/24/2023
1 starWe purchased an air conditioning unit and heating unit, 8 yrs ago.
We have been diligent in having the unit's service every six months.
Approximately 2 months after our last service, it stopped working.
We had a technician come out and they stated the fan was bad. But it would be covered under warranty But the service call And installation of the fan would cost us almost $500.
They also stated it would take over a month to get the fan in. Now keep in mind. The weather has been incredibly humid. And in the upper eighties and low nineties.
I called Several times asking why they didn't have the part on hand considering they are the ones that install the units and they are an air conditioning business.
The only answer I got was, The part comes from the distributor and that's how long it takes.
So not only did I have to put several members of my household in a hotel. But we purchased over $1500. Window air conditioning units to try and get the household to a manageable 73°.
After my fourth phone call to them, The representative said They would send over a window air conditioning unit to try and help out, but when did it Arrived it was so old that it didn't even come Close to cooling any room in our household.
The representatives were professional and I understand there's not much they can do but I will never buy from logan air conditioning again especially Since they have a parts department but apparently no parts available which is ridiculous.
I will go to another company the next time.
DO BETTER LOGAN.. YOU LOST A GOOD CUSTOMER
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