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Business Profile

Property Management

Straley Asset Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** had a storage unit with Straley Asset Management for nearly three years. All payments were automatically withdrawn from my account, up till August of 2025 I have had no issues with payment. August 16th I was charged ***** on top of another charge of *****. When confronted I was never given an explanation when trying to figure out a solution I was told to be out of the storage unit by the end of September which is a breach of contract on top of paying forward to October . I was not given the option for a refund but credit until October.

    Business Response

    Date: 09/26/2025

    Hello ********

    I have attached your lease ledger to this message to hopefully help explain the situation. So I believe the issue began on 7/31/25. You did have an autopayment scheduled and completed on that date, just as you always have. However, our system shows that your payment bounced. The reasoning it gives us from our side states that your bank account balance was not sufficient to cover the transaction. Additionally, another payment by you was not made until 8/16/25. This was then considered a late payment by our system. Since we did not receive a valid payment within 5 days of the due date (our grace ******** the system automatically added a $20 late fee. So the amount due at that time showed at a total of $60.00 (rent plus the late fee). The $2.81 is the third service provider charging convenience fees. There is the original fee of $0.99 cent fee for the *** payment that reversed (the third service provider still charges this even though the payment did not go through. Then there was a $1.82 convenience fee for the credit card payment (2.99%). Those convenience fees are standard and have always been charged. Because of the confusion, we have manually removed the late fee for the August payment. That results, in your ledger showing that you have a $20.00 credit not a balance. Parentheses mean it is a credit not an amount owed. 

    I hope this answers all of your questions and makes sense. Again, I have attached your ledger to help explain what I spelled out. Thank you!

Straley Asset Management, LLC is NOT a BBB Accredited Business.

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