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Business Profile

Used Car Dealers

Prime Auto Sales LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought vehicle on a Saturday and paid cash, took it to get car wash and it lite up like a Christmas tree, we called first thing Monday morning they stated to bring it up there. We did and the gentleman came out and looked at it and plugged in a code reader and erased the codes and stated we can get an extended warranty that will cover anything and was supposed to call us with price and get things set up. I called a few time and emailed to try to get the warranty with no luck. this car has sat since taking to garage to find out what is truly due to finding out needs thermostat, timing issues and sensors and total of $3950. I would like them to take car back it has less than 100 miles since bought and feel the deception of clearing codes and falsifying to cover the issues is poor business.

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18th I had purchased a 2005 Lincoln Aviator from Prime Auto Sales. On April 29th the car wouldn’t start. I had to towed that same day. The following day the dealership it was towed to informed me the engine was blown up and the repairs would cost 7,000$.

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a used car from prime auto sales Uniontown Ohio May 29, 2023. Car was purchased without warranty for 8.769.00 and had a major mechanical problem With the transfer case that had no fluid in it. Cost to repair over $5000. Just used car lot has been scamming many many people and it is time for the Better Business Bureau to shut their doors.

  • Initial Complaint

    Date:04/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I buy a car 3 weeks ago and the car stop working an I been calling the car place they said they can't help but the mechanic said they had to know the transmission was bad on the car when they sold it to me because there's no way it was start running in 3 weeks and the same day I got the car to check engine light came on and I called prom Auto and told them and then when I finally got the car fixed they said the transmission was bad and I might how I just got this car I didn't even had two weeks yet how's the transmission bad but they said it because you bought it bad and I'm like that's possible so the people show me a faulty car knowing the transmission with bad

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:



    At this time, I have not been contacted by Prime Auto Sales LLC regarding complaint ID ********. I have made several attempt to contact this company in regards to resolving The issue. I have no choice but to hand disregard over to my attorney because I will be seeking legal compensation.



    Regards,



    ***** ****

  • Initial Complaint

    Date:03/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchases this on 1/19/25 drove 6 hours each way check engine light came on on way home. Took it to a chevy dealer who said it would run $1400 to diagnose the issue we called dealer they said that's crap nothings wrong with vehicle and ignored out calls. Vehicle has been in a shop for 6 weeks now took it to a different place they broke engine down and it's gonna run $4300 to fix could be more. Wife called them again today and as soon as she said her name the guy said oh and hung up on her. They gave us a warranty without us asking and charged us for it and they said it's the best around we'll apparently they may cover $1000 of the repair that's it. We have put less then 1500 miles on this vehicle and 500 of that was driving back.

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:



    At this time, I have not been contacted by Prime Auto Sales LLC regarding complaint ID *********



    Regards,



    ***** *****

  • Initial Complaint

    Date:03/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3-10-2025
    The whole car is totaled the frame is bad there is no catalytic converter check engine light on sub frame broken asked for my money back was told no they offered to put me in another car i test drove the other cars they all were in bad condition. I have more pictures of the car that i purchased and the codes for the car was told it was unsafe an not legal to sell someone a car like that.

  • Initial Complaint

    Date:01/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold a car without disclosing issues with the car. Had the car for 5 days and it stopped starting. Had damages costing $6,500+ to fix including engine issues (timing chain, tensioner, guides, and ex timing sprocket), brakes and rotors need replaced, tires need replaced. None of which was disclosed. Warranty purchased also refused to cover any damages due to them being pre existing issues. Car dealership stated it has extensive issues. Come to find out this auto place has been sued 15 times for similar issues so this is obviously a consistent issue. They also issued me a registration for the completely wrong car, they have sent the correct one in the meantime. It also appears to have been salvaged per the ******** ********* ***** ****** and this was also not disclosed.

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:



    At this time, I have not been contacted by Prime Auto Sales LLC regarding complaint ID ********.



    Regards,



    ****** ****

  • Initial Complaint

    Date:12/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a vehicle in 2018 or 2019. I have a bill of sale that states I own the vehicle and owe nothing. There is no security or loan agreement and never has there been. The owner of this company refuses to release the lien on the title still.

    Customer Answer

    Date: 12/13/2024

    One is the registration and the other is the bill of sale. The bill of sale clearly says the total balance due is $0. 

    Customer Answer

    Date: 01/14/2025

    Better Business Bureau:



    At this time, I have not been contacted by Prime Auto Sales LLC regarding complaint ID *********



    Regards,



    ******* *******

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19th ,2024 I went to prime auto and purchased a 2013 Ford Escape they wanted 6900 but at the time I could only give 5000 and was due to come back within a month for the remainder. On February 24th the car started showing a battery light and everything stopped working: I had a mechanic come on February 25th and he indicated that it was the battery and possibly the alternator. I reached out to Prime Auto that day and the guy ***** said he would have someone call me back.The battery was 8 years old so I purchased a brand new one. The car started working with the new battery. I don’t drive much but to my children’s school which is 3 minutes away and come back home because I work from home. On February 28th the oil change light came on so I decide to get an oil change I find out that my car lights are completely disconnected and there are no bulbs. By the time I got back home the battery light popped back on and the car died again. I reached out to ***** again telling him what’s going on and he said the same thing I’ll have the owners reach out rushing me off the phone. I can’t drive the car

    Customer Answer

    Date: 04/09/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Prime Auto Sales LLC regarding complaint I* *********



    Regards,


    ******** ****

  • Initial Complaint

    Date:02/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a vehicle and had it inspected by a mechanic to look at the frame the was rusted
    through by the trailing arm bracket, and also other areas of the frame. They also painted the
    rockers with undercoating to make it look like they were not rusted. We brought vehicle back
    and returned it because it was dangerous to drive, and asked for our money back, but Alex refused and said we could have credit, but we refused because of the deceitfulness.

Prime Auto Sales LLC is NOT a BBB Accredited Business.

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