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Duct Pro Duct has 1 locations, listed below.

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    Business ProfileforDuct Pro Duct

    Duct Cleaning

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2296 MEADOWOOD BLVD, Twinsburg, OH 44087
    BBB File Opened:
    7/29/2022
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Cleaning your air ducts

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was in need of a new AC system due to weather damage to my outside compressor. I submitted an insurance claim and chose Duct Pro Duct (Antonio Gaines, Owner) to do the new installation of a system of equal value to what was being replaced. The installation took place on 6/29. For 4 weeks since the install I have had numerous issues and dangerous conditions in my home. The first was a critical miss due to lack of knowledge that the power going to the new unit was insufficient. A more experienced licensed and bonded HVAC company (he is not insured or bonded I have found out recently in investigation from a number of state and city government) discovered that the new compressor put in was burned out due to being unable to keep up with the lack of power needing to come from the electrical box. The AMPs were 110 Volts too low. I spent additional money ($700) to have that fixed. Antonio then came out 3x weekly (for 4 weeks) to continue to try to troubleshoot why my unit was STILL unable to work while my family remained in intense heat. He installed a new line set which was expected to have been installed initially as well – That which we have now also discovered is poorly pieced together with copper and black foaming cover - continuing to cause issues of freezing pipes and the unit shutting off after running for only 4 hours at a time. Finally, 2 certified HVAC professionals came out and both documented, for the courts, that I will indeed need a brand new installation because the unit that Antonio put into my home is sub-standard and not a high velocity (UNICO) system that he removed. He installed something much cheaper and incapable of fulfilling the intention of the cooling system designed for my home. This installation will NEVER be able to cool my home and work due to how my ducts have been created for the high velocity air return and venting. He collected $10K+ from my insurance company so far. He does not respond to any more communications at this point.
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