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Business Profile

Used Car Dealers

Joe's Autos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ***** *****

    Business Response

    Date: 07/14/2023

    We appreciate the honest feedback. 
    This guest came in to our dealership looking for a vehicle while working within an extremely tight budget, and a 2011 Chevy Traverse was the only vehicle available within his budget.  We sell used vehicles with prices ranging between $5000 - $15,000. The used vehicles that sell closer to the $5,000 range, like the Traverse, typically end up needing more maintenance and repairs. The guest was given the opportunity before purchasing to test drive the vehicle and/or have it inspected by a 3rd party. The vehicle was clearly marked AS/IS on the buyers guide in the window, and signed off by the guest. We are never shy about disclosing history reports, any pre-existing conditions and needed repairs upon purchase. The guest opted to purchase an extended service plan with a third party, and it sounds like his experience with them has not been great. Every vehicle purchase presents a risk of unexpected maintenance, even brand new vehicles, some will require it sooner than others.
    While I hate hearing about the negative experiences of our guests, I am not sure how much more honest and transparent we can be as a company throughout the purchase process. Perhaps we should consider not selling vehicles under $10,000? This will now be discussed thanks to the guests feedback. We are willing to help and value the guests business and feedback.  
    My offer is to help the guest with current and/or future repairs. I will give him 50% DISCOUNT on any labor needed his first visit back.

Joe's Autos is NOT a BBB Accredited Business.

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