Business ProfileforGreater Toledo Urgent Cares, LLC

We have visited the Findlay location with both of our children. We would give the physicians and staff a 10/10. We would give the billing a 0/10 as they are incompetent. First visit on 10/21 was originally billed incorrectly and we received a $330 bill for STREP throat. We contacted the business office and they stated they had billed the incorrect insurance number and resubmitted. We were then billed $32.43. This was CORRECT. It is the ONLY bill that was done correctly. We then returned as we were pleased with the doctors on site. EVERY OTHER VISIT for Strep, Sinus Infection (all minor things) were billed incorrectly. We verified you are a Preferred Provider through Blue Cross Blue Shield and visits are subject to our co-pay. We have paid ALL co-pays yet we are receiving ridiculous bills for 2/21/23 - $525; 1/1/23 - $355; 2/28/23 - $290. We contacted our insurance company and were told YOU ARE BILLING INCORRECTLY. It has been applied to our deductible instead should be covered by our CO-PAY. We have contacted the billing dept multiple times & sent documentation to the headquarters. Now we are being threated of collections due to YOUR negligence in billing correctly. How is it that the first bill for Strep WAS billed correctly and we were billed our co-pay which we paid, and yet other visits for the SAME or less complicated complaint are billed for $290-$525? If I was this bad at my job, I would rightly be fired. We will NEVER be back and we have been very vocal in telling others how horrible this has been. Only visit this center if you don't mind having your CONTRACTED insurance benefits be completely ignored even after the insurance company says you are billing wrong. We have filed a fraud claim with Blue Cross Blue Shield as you are nor honoring your Preferred Provider status with BCBS. We will just travel an additional 5-10 minutes to Physicians Plus or NWO Urgent Care where our contracted co-pay has ALWAYS been honored andand we have had ZERO billing issues.