Complaints

This profile includes complaints for Toledo Radiological Assoc., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Toledo Radiological Assoc., Inc.

  5757 Park Center Ct Toledo, OH 43615-1479

• 

  Toledo Radiological Assoc., Inc.

  7111 W Central Ave Toledo, OH 43617-1116

• 

  Toledo Radiological Assoc., Inc.

  4169 N Holland Sylvania Rd STE 203 Toledo, OH 43623-4804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my mammogram on June 17, 2024. I have insurance through my employer. My insurance ********* covers preventative mammograms 100%. I have been receiving bills from Toledo Radiological Associates for the mammogram. They refuse to submit the bills to my insurance. I have spoken to my insurance (*********) several times and they claim they have not received any bill for the mammogram. They said it would be paid when they receive a bill. I also called Toledo Radiological Associates and was told a bill was sent and was told "I am not sending another one." The man was very nasty and said he is NOT sending another bill. I have insurance yet, they refuse to send the bill to my insurance. The bill has now been sent to collections. My insurance company has several notes that I have called and tried to rectify this and they also cannot get anywhere with Toledo Radiological Associates to get a bill sent to them. I have insurance and don't feel I should be responsible for this bill because the man is refusing to submit another copy to my insurance. It is time for my next mammogram & I am not even sure I can get one with my account in collections.

  Business Response

  Date: 07/10/2025

  See attached business response:

  Customer Answer

  Date: 07/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called TRA 3 times already starting April 12th to have them mail me a bill so I can pay them by check cause I don't do online payments. Each time they say they have mailed the bill out to my correct address which I checked to see if it was correct but I never received it, I Never had a problem with that in the past but now do.They said it was mailed out on April 12th, then again April 17th, then again April 22nd. I never get it at my house. I just want a PAPER bill so I can pay my bill. Maybe they should send the actual bill payment coupon in the emails they send so I can print it off and mail it in and I would not have to keep calling them. They need to fix this

  Business Response

  Date: 05/08/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by **************************************************** provides medical billing management services on behalf of Toledo Radiological Association.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Toledo Radiological Association.  
  
  Our review of the patients account has resulted in these findings:
  
  Several statements were mailed to the address the patient verified as correct address and none of them were ever returned by the postal service.
  Another option is the patient can print/view statements online and mail payment directly to billing address at ***********************************
  

  We regret for the inconvenience this has caused ****** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates of service are January 19, 2025 and October 9, 2024 The amount for October 9, 2024 is $256 The amount for January 19, 2025 is $267 These are bills that I have received because of visits to the hospital.I am still receiving bills for these two transactions. I have contacted *************** plan and they have told me that not only have they paid the bills, but that Toledo Radiological has actually cashed the checks. I am still receiving these bills. I have been in contact with several supervisors and staff from the Toledo Radiological. I have given them check numbers, dates of the checks went out and dates of when Toledo Radiological actually cashed the checks, however, I still am receiving bills. Today while still staying on the phone line health alliance plan actually called Toledo Radiological with the date the check numbers.I believe whole heartedly that the hospital is double dipping. When you actually possess the checks, the check numbers went Toledo Radiological have cashed, and they still sent me bills then you know that they are corrupt.

  Business Response

  Date: 04/22/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************************************** provides medical billing management services on behalf of Toledo Radiology Assoc. ****  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Toledo Radiology Assoc. ****
  
  Our review of the patients account has resulted in these findings:
  
  Toledo Radiology Assoc. ****  bills separately from Toledo Hospital.
  The claim was filed to the patients insurance company on 2/20/24 and rejected on 3/24/25 stating the patient cannot be identified.
  The billing office has reached out to the patients insurance company and the claims for $256 and $267 were not paid by the insurance company.
  These claims were not entered into the insurance companys system.
  The claims were refiled to the patients insurance on 4/22/25 and are on hold pending response from the patients insurance.
  
  We regret for the inconvenience this has caused ****** ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this complain I want to file is for Toledo Radiology Associates and NW Ohio Emergency Physicians, I have received numerous bills via email and text and have made numerous phone calls to them Re: they have Not submitted these claims to my insurance company over the span of 8 weeks.
  I was in Toledo Hospital on February 4th, 2024 all of the bills are for this day of service and between the 2 bills it's over 1,000.00 dollars.
  I have not been able to resolve this situation with them as of today April 4th, 2024.
  I have read reviews on the BBB about these two companies and it seems to show a pattern with these providers not sending claims on behalf of patients to the insurance companies, which could ultimately lead me being sent to collections.

  Business Response

  Date: 04/08/2024

  Thank you for
  your recent letter regarding the complaint submitted to your organization by *****
  ********.  Zotec Partners, LLC provides
  medical billing management services on behalf of Toledo Radiological Assoc. Inc.
   As such, I am responding to your inquiry
  on their behalf. It is our mutual goal to provide accurate and timely billing
  services in a satisfying manner to the patients of Toledo Radiological Assoc.
  Inc.
  
  Our review of
  the patient’s account has resulted in these findings:
  
  The
  claim for $267.00 has been filed with the patient’s insurance.
  The
  charge is on hold pending response from the patient’s insurance company.
  If
  there is any  remaining balance due
  after we receive response from the patient’s insurance company a new
  communication will go out to the patient.
  
  We regret for
  the inconvenience this has caused ***** ********.  At this time, we request you close this
  complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022 I got an ultrasound performed and all went okay. I refused to get half of the service and it was no problem. Our insurance deductible had been met as well so it should not have been an issue. Fast forward to summer of 2023 and we get a surprise bill from Toledo radiological saying we owe for both halves of this procedure. I sent it back through insurance and insurance covered the half that I actually got done that day, but wouldnt cover the other half. Ive contacted multiple billing departments and insurance but Toledo Radiological says its not their problem. Theyve pointed to insurance, now to the facility itself. They said they would investigate my claim and get back to me within 7-10 days and I never heard back. I had to call back myself. I had the test I got performed explained to me very condescendingly by the agent, and no matter how many times I explained that I only got half of it done, not the half that I was charged for, they insisted I was wrong. Im being charged $102 for something I never did. Had to pay it off because my bill was sent to collections before a resolution could be found.

  Business Response

  Date: 03/05/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************.  **************, LLC provides medical billing management services on behalf of Toledo Radiological Assoc. Inc. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Toledo Radiological Assoc.Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The $99.86 balance has been cancelled with the collection agency.
  There is $0.00 balance due on the account.
  
  We regret for the inconvenience this has caused ***************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with Toledo Radiological trying to bill me after my insurance has already billed them. Or, they try to bill me before they even bill my insurance. NOW, they didn't even send me a bill and charged my credit card over $300 for charges I paid in full over 7 months ago. I have called and complained about this. I never received a bill, no text or emails. Their reply is "it will take 7-10 business days to look into charges". I want to know who and why the kept my CC on file for 7 months, who authorized the charges. Why it is taking them so long to "process"

  Business Response

  Date: 01/12/2024

  Thank you for your recent
  letter regarding the complaint submitted to your organization by ********
  ******.  Zotec Partners, LLC provides medical billing management services
  on behalf of Toledo Radiological Association.  As
  such, I am responding to your inquiry on their behalf. It is our mutual goal to
  provide accurate and timely billing services in a satisfying manner to the
  patients of Toledo Radiological Association.  
  
  Our review of the patient’s account has resulted
  in these findings:
  
  The last billing communication was sent to the
  patient on 5/21/23.
  The patient’s credit card
  was not charged on her account since she paid on 5/21/23.
  The patient was refunded
  $314.62 and $32.50 on 12/27/23.
  The patient was refunded $120.00
  on 1/10/24.
  

  We regret the inconvenience
  this has caused ******** ******.  At this time, we request you close this
  complaint as we have resolved it in a satisfactory manner.

  
  

  Customer Answer

  Date: 01/12/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact my bank and make sure I have received said refund
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toledo Radiological Associates has billed me 2 times in the last year for procedures that were paid by my insurance company. They have and are reporting that they have no records of the insurance paying when I have claim details with claim numbers that the procedures were paid for.
  They cancelled out the mammogram balance after mailing them the proof of payment for the mammogram.
  the most recent and current bill is for an ultrasound. this time they did not mail a bill to my home, only sent me an email stating that I had a balance.
  I called them and requested a bill be sent to my home so I can mail the proof that it was paid and I have zero responsibility.
  Mailing the proof of payment was the only way they cleared the balance for the mammogram and I suspect that they will clear it once they receive the proof again.
  This is repetitive and incorrect billing on their part - this is also fraudulent in my opinion. they are asking for additional money that they should not be.
  I would attach the documentation that I have, but it contains personal identifiable information.

  Business Response

  Date: 11/10/2023

  Thank you for your recent
  letter regarding the complaint submitted to your organization by *******
  ********.  Zotec Partners, LLC provides medical billing management
  services on behalf of Toledo Radiological Association.
   As such, I am responding to your inquiry on their behalf. It is our
  mutual goal to provide accurate and timely billing services in a satisfying
  manner to the patients of Toledo Radiological Association.  
  
  Our review of the patient’s account has resulted
  in these findings:
  
  The billing office located the missing insurance
  payment and applied it to the patient’s account on 11/9/23.
  The billing office is
  researching why the payment was not originally found.
  

  We regret the inconvenience
  this has caused ******* ********.  At this time, we request you close this
  complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 11/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is repetitive behavior on the company's part. In the last year, I have had to fight with customer service to get the bill, that I am not responsible for and that my insurance company has already paid, resolved. If you look at the other complaints filed against this company, I am not alone in this issue. It appears as if they are after additional money, this is fraudulent behavior. I was on a 3 way call with Toledo Radiological and my insurance company and they still would not take care of the bill with my insurance company stating it was paid and giving them the check number along with the pay date. 

  This company seriously needs to be investigated.
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid several bills because Toledo Radiological Associates keeps billing the wrong insurance. The bill Blue Cross Blue Shield. I keep telling them that I have Federal Blue Cross Blue shield. EOC is for 12/28/2021 and I paid $201.00. My insurance said they never received a bill and this would have been covered. They said I should not have paid the $201. I want them to bill Federal BC BS and my $201.00 back.

  Business Response

  Date: 07/17/2023

  Thank you for your recent
  letter regarding the complaint submitted to your organization by **** *****. 
  Zotec Partners, LLC provides medical billing management services on behalf of Toledo Radiological Association.  As such, I am
  responding to your inquiry on their behalf. It is our mutual goal to provide
  accurate and timely billing services in a satisfying manner to the patients of Toledo
  Radiological Association.  
  
  Our review of the patient’s account has resulted
  in these findings:
  
  The claim for $201.00 was filed to BCBS of
  Michigan Federal Employee Program on 3/9/22 and rejected electronically as
  patient could not be identified.
  The claim was refiled
  7/17/23 and a paper claim is being sent to BCBS of Michigan Federal Employee
  Program.
  If BCBS of Michigan Federal
  Employee Program either denies the claim stating the patient is not responsible
  for whole or partial balance of charges, pays on charges the billing office
  will review Explanation of Benefits for potential refund.
  
  We regret for the inconvenience this has caused ****
  *****.  At this time, we request you close this complaint as we have
  resolved it in a satisfactory manner.
  
  

  Customer Answer

  Date: 07/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  BCBS has called several times trying to contact you and direct you on using the correct Numbers.   Federal Blue Cross Blue Shield of Michigan had both *******, and ******* Contact you several times. 
  
  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 07/24/2023

  The claim was filed correctly with the insurance information provided by insurance agents.  The claim was filed on paper and the charge is on hold pending response by the insurance company. 

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my debit card this morning without me providing the information to them or authorizing it, 6/24/23.

  Business Response

  Date: 06/28/2023

  Thank you for your recent
  letter regarding the complaint submitted to your organization by ********
  ********.  ***** ********, LLC provides medical billing management
  services on behalf of Toledo Radiological Association.
   As such, I am responding to your inquiry on their behalf. It is our
  mutual goal to provide accurate and timely billing services in a satisfying
  manner to the patients of Toledo Radiological Association.  
  
  Our review of the patient’s account has resulted
  in these findings:
  
  The patient set up an automatic reoccurring payment
  plan of $43.61 online on 5/24/23.
  The patient can call (800)********
  to cancel the automatic payment plan and set up manual payment plan if needed.
  
  We regret for the inconvenience this has caused ********
  ********.  At this time, we request you close this complaint as we have
  resolved it in a satisfactory manner.

  Customer Answer

  Date: 06/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I never set up a monthly payment plan or I would not have filed a complaint.
  
  Sincerely,
  
  
  
  ******** ********

  Business Response

  Date: 06/28/2023

  The payment plan was set up online on 5/24/23 for a 4 month payment plan.  The card was charged on 5/25/23 and then on 6/25/23 for $43.61.  Please feel to call our billing office to discuss further.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this issue for a year. I had a routine mammogram done through Promedica Monroe Hospital done in April of 2022. Their customer service is the worst I’ve ever encountered! It’s a joke! My insurance company has called 4 times on my behalf and each time we are given a different reason why I am being billed. When I have full coverage. Wrong last name, wrong insured, wrong BCBS of Ohio instead of Michigan, no record of my insurance, secondary insurance billed etc, the list goes on and on! It’s exhausting and ridiculous after reading all the complaints On BBB! How can any hospital use this company? I will never go to any hospital (Promedica) or clinic that will be using Toledo Radiology Services again. Makes me wonder if their Radiologists are even qualified to read biopsies or other tests correctly? I can’t imagine going to medical school and having my reputation tainted from using this company! But I’ll tell everyone I know to stay away! #Toledoradiologyisajoke

  Business Response

  Date: 04/05/2023

  Thank you for your recent
  letter regarding the complaint submitted to your organization by **** *****-*******. 
  Zotec Partners, LLC provides medical billing management services on behalf of Toledo
  Radiological Associates Inc.  As such, I am responding to your inquiry on
  their behalf. It is our mutual goal to provide accurate and timely billing
  services in a satisfying manner to the patients of Toledo Radiological
  Associates Inc.
  
  Our review of the patient’s account has resulted
  in these findings:
  
  The claim was filed to the patient’s insurance
  multiple times and each time rejected by clearinghouse as can’t id the patient.
  A paper claim was mailed to
  the patient’s insurance on 4/4/23.
  
  We regret for the inconvenience this has caused ****
  *****-*******.  At this time, we request you close this complaint as we
  have resolved it in a satisfactory manner.

  Customer Answer

  Date: 04/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they claim they couldn’t ID the patient. Each time BCBS of Michigan called on my behalf, they used every excuse possible for a whole Year mind you, to claim they had the wrong name. Wrong insured. Wrong spelling of my name. Wrong insurance billed, said they billed secondary insurance. There is no secondary insurance. Wrong state they billed BCBS of Ohio instead. Each time there is a different lie or excuse even with customer service reps from BCBS of Michigan giving them the correct information on my card every time  my name, etc. Zoltec Billing Services customer service reps do not even put notes of the numerous calls for a year dealing with this situation. Not until I specially asked Martin the customer service Rep from Zoltec to put the notes in did he! I will ask each and every time whether Zoltec billing is associated with any and all medical tests or anything needed and chose a different Dr., Hospital, or medical center. It’s been the most frustrating company to ever have to deal with! Toledo Radiological should drop this company! When you google complaints for Toledo Radiology there’s  a ton of complaints! All due to billing! Zoltec Billing Services!  Ridiculous. And they give the run around and flat out lie. 
  
  
  
  Sincerely,
  
  
  
  **** *****-*******

  Business Response

  Date: 04/12/2023

  The claim was filed correctly multiple times.  The charges are on hold pending response from the patient's insurance.  If the insurance company denies for timely filing the balance would not be the patient's responsibility.