Complaints

This profile includes complaints for Owens-Corning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Owens-Corning

  1 Owens Corning Pkwy Fl 2E Toledo, OH 43659-1000

  
• 

  Owens-Corning Inc

  4795 Frederick Dr SW Atlanta, GA 30336

• 

  Owens-Corning Inc

  1650 Roberts Blvd Ste 408 Kennesaw, GA 30144

• 

  OC Manufacturing Solutions

  1701 Hollywood Road, Bldg. 13 Amarillo, TX 79118

• 

  Owens Corning

  5201 Fox Denver, CO 80216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is about an underpaid warranty claim (Claim #REMOVED) for a defective Owens Corning roof system installed in REMOVED.
  OC issued a material voucher (Exhibit A) for the failure of REMOVED squares of shingles and additional roof components, they continue to offer a labor settlement of only $REMOVED.
  Under the "TRU PROtection" warranty period, OC is contractually obligated to provide the "reREMOVEDable cost of labor" directly required to replace, repair or recover defective materials. Their current offer is unreREMOVEDable for the following reREMOVEDs:
  Under LADBS Ordinance #REMOVED, a code-compliant "Cool Roof" installation is a legal prerequisite. Two OC Preferred contractors verified that the labor required for this project—ranging from $REMOVEDto $REMOVED(Exhibits B & E).
  To replace the defective underlayment and shingles, the solar panels (Exhibit C) must be removed. This labor is "directly required" to reach and recover the failed materials. By refusing to cover this, OC is forcing me to deplete a one-time city-funded grant benefit from GRID Alternatives.
  This defect has also caused the voiding of my Sunrun Roof Penetration Warranty (Exhibit G), creating a financial loss not addressed by their settlement.
  
  It is unreREMOVEDable for OC to force a low-income senior to pay $20,000+ out-of-pocket due to a product defect—especially when that cost exceeds the original value of the shingles.
  The GRID grant (Exhibit D) for "underserved communities" makes it clear that OC is effectively "taking" a public resource to cover their own manufacturing failure.
  Desired Settlement:
  I am seeking a total indemnification of $REMOVED. This reflects a reREMOVEDable market-rate labor settlement that accounts for:
  1. Full Labor Coverage for all acknowledged components per the TRU PROtection period.
  2. Code-Mandated Labor and fees required by the City of Los Angeles.
  3. Solar Indemnification for the removal/re-installation required to access the defective materials.

  

  Business Response

  Date: 05/04/2026

  Hello - please send all documentation to REMOVEDwith your claim number in the subject line for you Resolution Specialist to review. It does not appear that you have attempted to resolve the issue with that department that has processed your claim. You can also call REMOVED to get to your Resolution Specialist. Thank you. 

  Customer Answer

  Date: 05/04/2026

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because:
  
  I have an existing Claim No. REMOVED
  
  Sincerely,
  
  
  
  CREMOVEDMREMOVED

  

  Business Response

  Date: 05/04/2026

  Hello - We are aware of the claim number that you have, based on the review of your claim it has been approved and your Resolution Specialist also accommodated with additional funds for the extraction. You will want to work with your Resolution Specialist to review the labor being requested by the contractor. You would either need to call in and speak with her, REMOVED, or email in the request for her to review at REMOVED. Thank you. 

  Customer Answer

  Date: 05/04/2026

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: Labor quotes sent.
  
  
  
  Sincerely,
  
  
  
  CREMOVEDMREMOVED

• Initial Complaint

  Date:04/28/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past month I have been trying to order asphalt shingles and I have been given several answers. It is obvious that the customer service representatives are only interested in getting you off the phone and will therefore say anything to that end. If I ask for a supervisor, they are in a meeting. This has happened every time I asked for a supervisor except once when I was transferred and got a dial tone. It is a waste of time to ask the customer to contact one of many roofing companies who all claim they do not sell Owens Corning products. It really makes them look stupid. My HOA only allows a small selection of asphalt shingles to be installed. There is a monthly meeting next week and I have asked for time to address the Board of Directors in order to get that shingle removed from the list so that other homeowners will not try to buy it..

  

  Business Response

  Date: 04/28/2026

  Hello, we apologize about the inconvenience that you have endured. If you visit www.OwensCorning.com, hover over the Businesses tab - then click on pick your shingles. The top right has an area where you can put your zip code and once you submit it will show all shingles available in your area. Once you have done that, go back to the top and hover of "For Pros," under the "Contractor Resources" you will need to select "Roofing Supplier Near You - Where to Buy" We do have have access to see supplier's inventories. You will need to work with a supplier to either order the material or find one that has the product in stock. Thank you.

  Customer Answer

  Date: 04/28/2026

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: I have done this several times.  None, let me repeat NONE, of the suppliers you list on your website have any of the shingles I'm looking for.  Either they say they are "unavailable" or "not made any more."  I was told by one of the suppliers that this is a common marketing ploy used by the roofing suppliers.  If you call the suppliers and ask for particular shingle that is not in stock they will not tell you that because the customer will follow this up with a request that they order them.  And the supplier does not want to special order them.  So the Supplier tells the customer that the shingles they are requesting are not made any more.  This way it will force the customer to choose a different type of shingle.  The supplier then suggests that the customer buy the ones that he has in stock. 

   

  I have been assured by the people at Owens Corning that Duration MAX-granite are in fact still being made.

  When I ask how I can order them, all I am told by the customer service people at Owens Corning is that I have to go look at that list and call them.  Well, I have called 14 of them, everyone within 75 miles of my house and NONE, I repeat NONE have them available or are willing to order them.  I have a list of each of the ones I called together with the names of the people I talked to.  I can upload this if you need it.  At this point, the customer service agents are very anxious to get the caller off the phone and say that referring me to that list is all they can do.  If I ask for a supervisor who may have slightly more knowledge about getting shingles, I am told "they are in a meeting."  I got this answer three times.  Once the Customer service agent transferred me to a supervisor and I got a dial tone.

  The crux of the problem is:  my HOA has a list of approved asphalt shingles which are the only ones that can be installed.  Duration Max is on there.  I have asked to speak at the next public Board Meeting to explain how difficult dealing with Owens Corning is and recommend them removing Owens Corning from the list so other HOA members do not encounter this problem.  

  Yesterday, the Board President emailed me and told me that he was going to ask around among the other HOAs in Southern in California to see if their members are having the same problem.  I asked him how many there were and he said 10-12 HOA Presidents belong to a Bulletin Board-type website where they share information.  I sent him an email explaining in detail the problem I was having and suggested removing Owens Corning as an approved shingle type or at least provide a warning that their shingles are notoriously hard to come by.

  To summarize, I am told OC still makes Duration Max.

  Apparently no one in Southern California sells them.

  OC is loathe to assist customers who have problems buying their products.

  Apparently they are made in Compton, California but are not sold to customers there.

  Who is running the show at Owens Corning ?

  
  
  
  Sincerely,
  
  
  
  SREMOVEDEREMOVED

• Initial Complaint

  Date:02/16/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through Angie's list to find a reputable contractor and selected Steadfast Custom Construction at PO Box 1795 Cranberry Twp PA 16066. Who was fully insured with a license #PA076525 . Received an est on 10/11/18, and signed the contract 10/23/18. Paid 12085.00 for the roof to be replaced with Owens Corning shingles with a 10 year full workmanship coverage and a 50 year full roof system replacement named the Extended Preferred Warranty upgrade which we paid an additional 285.00 for. The roof is leaking from someplace and we have water running down the main wall. I have tried to reach Brian who is out of business and am not able to locate him, I also called Owens Corning directly who told me they can not help me and nothing is covered. Also said when Brian filed the paperwork for the warranty he didnt file for the warranty that would cover the roof. They also offered NO assistance on what to do. I was told and have the paper that says we paid for the Extended Preferred Warranty upgrade. We did this and went with him because Owens Corning tells us that these contractors are required to go through special courses and they back them with Owens Corning warranty. We are senior citizens and wanted to make sure the roof was taken care of for the rest of our lives. Now it is 8 years later the roof is leaking, we are even older and cant fix it ourselves, and we find out we HAVE NO COVERAGE and Owens Corning washes their hands of us. We feel since Owens Corning mandates these contractors go through special training and they guarantee their workmanship along with the roofing system that they should cover this problem and need help getting them to honor their warranty and word. When I called OC they were completely non committal and basically said they cant help and do anything and closed the case. They should not advertise the warranty and give people a sense of confidence in there contractors if they don't intend to honor it.

  

  Business Response

  Date: 02/16/2026

  Hello, after reviewing your warranty, it appears you had multiple conversations with our senior warranty agents requesting proof of full payment to the contractor. This has been a request from nearly a year ago, 2/27/2025 and again on 3/4/2025. Please submit paid in full statement of proof of full payment so that this warranty can be reviewed. 

• Initial Complaint

  Date:01/26/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a home at the end of 2023, which had a reroof completed with Owens Corning product in 2021. The original owner purchased a Platinum Protection warranty and unfortunately passed away less than a year after the home purchase.
  
  Per Owens Corning, we do not meet any conditions to have the warranty transferred to us-- we weren't informed of the terms of contract, and the company has made it clear we cannot purchase/touch the warranty at all. The frustration is that their product was supposed to be backed for at minimum, 15 years, at maximum 50, and presented with issues less than 4 after installation. When I requested to at least file a claim with quality control since their product isn't living up to company guarantees, they said they would not accept any more information, and they could re-read me the terms of why the original owner's terms and why their warranty was void. When I asked for an individual review of the case since there were personal circumstances that impacted the original owners ability to communicate their warranty terms and support with warranty transfers (the owner was elderly, selling his home after the death of his wife and not in great health himself), I was again told they don't review cases individually, any other department would read me the legalese of the warranty conditions. I asked for a path forward since the issue was with the quality of their product, and they said I could find another contractor for install and purchase more product as needed.
  
  It feels like the company is being disingenuous about the quality of their product, unwilling to investigate to ensure it wasn't product failure, and based off reviews online, does not seem like it is an isolated incident.

  

  Business Response

  Date: 01/26/2026

  Hello SREMOVED- The issue is that the legalese requires the warranty be transferred within 60 days after the sale of the home to the subsequent homeowner. Unfortunately, due to no transfer being completed in the required time frame, the warranty is void and there is no warranty covering the Owens Corning materials installed on your roof. The warranty legalese is final, unfortunately there is nothing we can due further. The original homeowner or in this case whoever sold the home, would have had to be the person that was informed you of any warranty related to the roofing system. We apologize for any inconvenience. 

• Initial Complaint

  Date:12/22/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-1-2021 I purchased a owen corning roof from a platinum certified roofing company who was at the time of transaction and installation certified by Owen Corning to sell the 50 year warranty and installation. In 2024 the company reliable roofing and retrofit lost their platinum status by owen for misconduct and also went out of buisness for scamming countless customers and not installing as promised up to standards as platinum installers. On 11-11- 2025 I filed a claim with owne corning for the roof not being installed properly and leaking but they stated i needed to reach out to the installers even though I explained to them the company was out of service for misconduct. They stated it was my problem and they dont cover that. I explained to them I only trusted them because Owen Corning gave them Platinum Status and certified them which gives customers a false sense of security. In the end I have no contractor to call and Owen Corning refuses to make it right. I paid for a top of the line owen corning roof for 19,670 dollars and the contractor was certified platinum which is not up for debate with owens who confirmed my 50 year warranty was active yet not their problem to back who they certify. It is wrong and leave me the customer out of a roof that is installed wrong and they dont protect the customer. They should make it right by sending another platinum certified contractor to do the job right like I paid for and not try to say they are not at fault. They should stand behind who the cerifiy because that gives the customer a false sense of security that is just not real. What happen to me leaves me stuck because the contractor is no longer around and did not do the job properly

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold an Owen corning's Manufacturing roofing warranty on 6/25/2018 number REMOVEDas a new roof on the house and shed was installed. its 50-year warranty with first 10 years 100% of labor and material, its a Owen corning's warranty. I filed a claim for defective shingle with workmanship august 1, 2025. i had to pay $150 for a preferred roofer to remove 2 shingles and take photos, reimbursed check for $150 is not cashable because the waiver clause once i sign the check, it stops all liability on behalf of Owen corning's. Owen corning's denied the claim, then 3 more times. I filed a homeowners insurance claim previous in 2024, and it was denied 3 times, and I was advised by attorney to file a warranty claim for the shingle, as the 5-year roof was in bad shape but the homeowners could not approve it under homeowners because there was NO hail in the area to cause the damage, it was more defective shingle or workmanship issue not storm damage. The roof has divots, cracks, cracked shingles, premature aging and deterioration and it been noted on multiple inspection reports that the roof is in poor shape. Owen corning's will not honor the preferred warranty and Owen corning's claim the damages and deterioration to the 5 year roof is normal. 5-year roofing with Owen corning tru- definition duration asphalt slatestone gray shingle, should not need total roof replacement in 5 years. Owen corning's telling the warranty contract holder, that is simply how the shingles perform is FRAUD AND deceptive practices in false statements, material misrepresentation. the shingle is advertised as 25-35 lifespan shingle, not 5 years. Why is Owen corning's allowed to sell shingles and lifespan them for 25-35 years when they last 5 years. Then sell a warranty that Owen corning's will NOT honor. Owen corning's claim number is REMOVED.

  

  Business Response

  Date: 10/01/2025

  Hello, as you have stated this claim has been reviewed several times. We also paid to have a drone come out to take additional high resolution photographs throughout your roof. Based on the images you have provided as well as those photos, we can confirm the issue you are experiencing is not a manufacturing defect. Issues extend from the overlay of the shingle to the underlay of the shingle which is typically the result of external damage. As for the check, that is simply to reimburse you for the $150, you can use this reply as proof that you still have a warranty for your roof as well as the ability to continue disputing should you feel that to be necessary. The workmanship portion of the warranty refers to improper installation, not damage that is caused while installing. The shingle is advertised with a Limited LifeTime Warranty - unfortunately, we cannot guarantee how long a shingle will last due to external forces. Based on the review again, the claim is closed and denied as there is no manufacturing defect present, we would suggest working with your contractor to make any necessary repairs. 

  Customer Answer

  Date: 10/01/2025

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because Owen cornings doesn't honor their warranty.  Again tell me 5 year roof with all sorts of deterioration is normal for their shingles.  Lifespan of the shingle is advertised as 25-35 years NOT 5 years.  Roof is a major purchase should not need replacement in 5 years because of faculty shingles.  Owen cornings refused to share the drone photos.  I had 7 on the roof inspections all declaring defective shingle.
  
  
  
  Sincerely,
  
  
  
  REMOVED

  

  Business Response

  Date: 10/01/2025

  Hello as previously stated, the issues on the roof are not the result of a manufacturing defect. The damage has been externally caused. 

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was built in 2016 with Owens Corning Oakridge series (Driftwood color) shingles. A roof inspection conducted on September 17, 2025, identified multiple areas of the roof with excessive granular loss, beyond what would be expected of a 9 year old roof. I contacted Owens Corning customer support on September 23rd to inquire about a potential warranty claim. I was unable to submit a claim because, unbeknownst to me, the roof warranty was not transferred within 60 days of purchasing the home (second owner, purchased in 2022). The accelerated deterioration of the roof means a full replacement is necessary. Despite not transferring the warranty, the product should not be in this condition at this age and Owens Corning should reasonably stand by the quality of the product. My request is for Owens Corning to inspect the roof and if the findings align with the September 17th inspection, work with me to remedy the issues. A full copy of the inspection report can be provided upon request.

  

  Business Response

  Date: 09/25/2025

  Hello, in order for the warranty to be active, it must be transferred in that 60 day window per the terms of the legal warranty. While Owens Corning does stand behind their product, we also must follow the warranty guidelines. We apologize for any inconvenience this may cause. 

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I REMOVEDlaced my roof in March with Owens Corning Shingles. The installer realized all the shingles were defective before installing them but the REMOVEDinstructed them to install shingles anyway since original roofing already removed and REMOVEDlacement shingles wouldn't be readily available. I then had to file a claim which wasn't approved until July. Since then REMOVEDhas delivered two more shipments of defective shingles with no end in sight. They don't return calls. In the meantime, my house stands with no gutters and no lightening rods since REMOVEDwould not cover the cost to have them reinstalled while this claim is pending.

  

  Business Response

  Date: 09/22/2025

  Hello, we were able to reach out to the supplier handling this material. They stated a truck of the new material should be in by the end of the week. They have also informed your contractor of this. Please follow up with your contractor for any additional questions. Thank you.

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contractor install Owens Corning shingles on my roof. The shingles were installed 4/22/2023. I recently- in the past 6 moths- got onto my roof and noticed quarter size holes in the shingles. I reached out for my warranty claim and they told me that it is caused from bird poop. I understand that is possible but what is seen on my roof does not seem to match. I have had the owner of the contracting company that came back out to look at it and said it is not possible that these holes, that have almost gone all the way through the shingle to be caused by bird poop. I am wanting to have the shingles reevaluated and looked at possibly by a 3rd party company because I do not believe Owens Corning is being truthful. The photo that I attached show where all of the asphalt has come off in spots and the fabric is the only thing left. At the time of the photos the roof is only 2 years old. If the shingle can't hold up to poop from some birds after 2 years (which the holes could have been there longer) Then that has to be a bad shingle. My last roof was 23 years old and did not have any of the fabric coming out of it. I have attached a photo of this because I could not get more to fit. I understand a roof costs a lot of money and I am sure Owens Corning does not want to admit fault and have to pay for my roof to be replaced. With that said a roof is a lot of money and I don't want to have my roof fail after only 5 to 10 years and need replaced again. These shingles should last for 20 or more years and if it can't stand up to a bird pooping on it one time then they need to relook at their shingles.

  

  Business Response

  Date: 09/11/2025

  Hello, the photos along with the shingle samples you sent in have been reviewed by both our internal and technical lab. Based on the review they can confirm the acid from the bird droppings has caused the deterioration of the shingles. You're welcome to have a third party evaluate your shingles, however any determination is made by Owens Corning. In addition, I have attached just one photo that clearly shows a large amount of bird droppings on your roof. Thank you.

  Customer Answer

  Date: 09/11/2025

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because:

  The photo does show a lot of bird dropping in that section of my roof. That is where I would expect to have this problem but yet where the bird poop is there isn't any degradation. It is holding up to the bird poop there and those shingles haven't been eaten through even though they are pooped on from that tree quite often. My photo shows a hole going through the shingle almost completely and there is no other bird poop around it at all. Is there someone to co tact to talk to directly about this because the claims people can just tell me the response from the management. 
  
  
  
  Sincerely,
  
  
  
  REMOVED

  

  Business Response

  Date: 09/11/2025

  Hello, you are welcome to call in to speak with your Resolution Specialist to discuss the claim and the determination. Based on the photos and shingle samples provided, there is sufficient evidence to confirm there is no manufacturing defect present. 

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Owens Corning roofing shingles installed on my home. These shingles have experienced very serious and unacceptable material failure. The protective surface granules have come off at an alarming rate, leaving the roof compromised and at extremely high risk of further damage.This is clearly a product defect and not normal wear and tear. REMOVEDwere sold with a lifetime manufacturer warranty. Owens Corning has a duty to honor that warranty, yet to date, I have not received any resolution.I request that Owens Corning immediately honor its lifetime warranty and provide a full resolution for the defective shingles, including material replacement and associated costs. I request Owens Corning to contact me immediately for the resolution.

  

  Business Response

  Date: 09/08/2025

  Hello - We have been informed one of our warranty representatives has reached out to you this morning. Thank you. 

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED