Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $70 plus a $25 application fee for reduced price on medications. They sent paperwork for me and my PCP to fill out. My doctor will not sign off on it and now this business is telling me I can't get a refund

  Business Response

  Date: 07/21/2025

  Dear BBB,
  Thank you for notifying us regarding this issue. We have contacted the patient, and were pleased to report that all concerns have been addressed.
  Sincerely,
  Patient Help Network

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience is similar to all the others
  On Nov 13, 2024 I began looking into getting a much-needed medication at a reduced cost from the manufacturer ***********. I found this place and contacted them. They claimed that they could provide me with medication for $60.00 a month which is a huge price reduction.
  Everything was handled over the phone. I had nothing in writing.to refer to during the conversation. They insisted on me signing up over the phone and recorded my voice agreeing to meet various conditions. Iam 75 years old and I had a very difficult time comprehending everything they said. I felt pressured. I understood I was going to provide documentation of income which would qualify me for a reduced drug price.But I had no concept that they would start charging me $60 a month immediately and they would continue to charge me $60 a month until I was either accepted or rejected. I received a packet from them in the mail a MONTH later. I read the first page which had a huge checklist of things I had to do. I didnt know it would cost me $60 a month until I returned it so I thought I had time. I never got any medication so what would they charge me for?
  They charged my CC $85.00 to get started, (Nov 13) I never saw that charge on my card. On 12/13, I got an alert from the CC company that I had a $60 charge.
  I called the CC company to find out what it was for. They told me I had a charge from *** on 11/ 13. I called **** and they told me I had to pay $60 a month even before I was accepted. I told them if I had understood that, I wouldnt have gotten involved.
  They gave me $60 from Dec back. But they wouldnt give me my $85 ($25 application fee +$60) from Nov.
  I want $85 from Nov returned. Regardless of what they say, no one in their right mind would pay $60 a month without receiving any medication. If had the opportunity to read and understand everything before I agreed to join. I would not have done anything. They are taking advantage of people.

  Business Response

  Date: 12/18/2024

  Dear BBB, 

  Thank you for notifying us regarding this issue. We have contacted the patient, and we’re pleased to report that all concerns have been addressed. 

  
  Sincerely, 
  Patient Help Network

  Customer Answer

  Date: 12/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 61 years old, and on Medicare. In July of '23, as I was trying to find assistance for my prescription costs, and this is one of the sites i checked. I left my phone number and they called me to tell me about their program. They sent me the paperwork to fill out and return, and I decided that it didn't work for me, so I threw the paperwork away. I received a single email from them that was completely overlooked(I was checking multiple assistance programs and missed this one). Since that time, my wife had been making monthly payments, thinking it was another medical payment. She in July of 2024, she brought it to my attention and I said that we do not have an account with them. Then she showed me the charges that have been hitting our credit card every month. I immediately contacted them. That was in July of this year. I never used thus service, and they never bothered to contact me to ask why. I told them to cancel the account and refund my money, so they said that, for a refund I would have to contact their Supervisor (******), who was currently in training, and they said they would personally hand her a message to contact me ASAP. That was Mid July. I've called them multiple times since then, and either ****** was in training or on vacation. And apparently, ****** is their only supervisor? This makes no sense. It seems obvious to me that it's an attempt to string me along until I may possibly forget. After charging me $1,115.00 without my knowledge, that's highly unlikely. The 'Patient Help Network' is doing the exact opposite. They're taking advantage of Medicare recipients, and that is so wrong that if there isn't already a law against it, there sure as hell should be.
  
  Update - I just got a call from ******. She said she would credit me for this year's charges, but that's all she can do. That amounts to $610. They should still be liable for the $505.00 from last year.

  Business Response

  Date: 10/31/2024

  On July 13, 2023 our mutual customer *** ***** **** signed up for our Patient Assistance Program Consulting services. Mr. **** agreed to pay our company $80.00 per month as well as a one-time, non-refundable application fee of $25.00. Mr. **** was made aware that this is a month-to-month membership and he may cancel verbally at any time. Mr. **** agreed to these terms via a recorded verification, we can furnish you with this recording if necessary.

  On July 14, 2023 we mailed Mr. **** his Membership Packet. This Membership Packet included a Welcome Letter, Authorization Forms, as well as pre-populated Patient Assistance Program Applications. Mr. **** was instructed to have the documents signed by himself and his doctor, he then needed to mail the paperwork back to our office with a few supporting documents.

  Mr. **** never returned his forms as instructed nor did he call to verbally cancel his account until July 29, 2024.

  On September 3, 2024 we verbally spoke with Mr. **** and came to a resolution of refunding all 2024 charges which equaled to $610, even though he was outside the refund policy. We can provide receipts if necessary. We also provided Mr. **** his recorded verification, agreeing to charges.

  Regards,

  Patient Help Network

  5151 Monroe St. #228

  Toledo, OH 43623

  Phone: (419) 216-9078

  Fax: (888) 307-1955

  Customer Answer

  Date: 11/01/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The steps, along with the name they use is very misleading and is set up to take advantage of people trying to survice on medicare. At the time that I got a hold of them, I was trying to find assistance way to not have to pay $800 every 3 months for my diabetes medicine. I contacted quite a few sites, claiming that they can help. I didn't return the material because I thought it would nullify anything said or done before. 2 years go by and did they reach out to me one time asking me why I'm not using their service, while I'm paying their monthly fee? No. 

  So my wife saw the cc charge every month, thinking that since I have some other medical issues going on, that it was a legitimate bill. 

  I don't accept the response because I think this company should stop praying on people who are already living day to day. 

  Sincerely,
  
  
  
  *** ****

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I simply checked out their website. I am 76 and I have not nor do I intend on using their servies now or ever. They have been taking money out of my credit card for something I never asked for. . As of this month they have taken 440.00 from my credit card. I live only on a very small social security and am living below poverty level. I wondered why when I pay my credit card it doesn't seem to go down.

  Business Response

  Date: 10/31/2024

  On February 8, 2022 our mutual customer Mrs. ***** ****** (wife of ***** ******) contacted us for our Patient ***************************** services. Mrs. ****** agreed to pay our company $40.00 per month as well as a one-time, non-refundable application fee of $25.00. Mrs. ****** was made aware that this is a month-to-month membership and she may cancel verbally at any time. Mrs. ****** agreed to these terms, see attached signed documents.

  On February 10, 2022 we mailed Mrs. ****** her Membership Packet. This Membership Packet included a Welcome Letter, Authorization Forms, as well as pre-populated Patient Assistance Program Applications. Mrs. ****** was instructed to have the documents signed by herself and her doctor, she then needed to mail the paperwork back to our office with a few supporting documents.

  On May 4, 2022 Mrs. ****** called to cancel her membership because her medication was now affordable.

  On September 26, 2023 Mrs. ****** contacted us, again, to reinstate her membership because her co-pay was unaffordable again.

  On October 5, 2023 we mailed Mrs. ****** another Membership Packet to re-enroll with our services.

  On January 18, 2024 Mrs. ****** was approved to receive her medication, delivered to her home, for a full year.

  On August 15, 2024 we verbally spoke with Mrs. ****** and resolved the issue. As a great ***************** even though Mrs. ****** is outside the refund policy and received services she agreed to, we agreed to process a full refund.

  On August 19, 2024 a full refund was processed, which equaled to $440. We can provide receipts if necessary.

  Regards,

  Patient Help Network ********************

  ******, OH 43623

  Phone: **************

  Fax: **************

   

  Customer Answer

  Date: 11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I received a full refund from them.  I am happy with the outcome and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the first month fee and called to cancel my subscription before the second payment in July. They withdrew July and August without my permission. They promised to refund August but I am owed the July payment also.

  Business Response

  Date: 08/10/2023

  On June 1, 2023 our mutual customer Mr. ****** ******** signed up for our Patient Assistance Program Consulting services. Mr. ******** agreed to pay our company $60.00 per month as well as a one-time, non-refundable application fee of $25.00. Mr. ******** was made aware that this is a month-to-month membership and he may cancel verbally at any time. Mr. ******** agreed to these terms via a recorded verification, we can furnish you with this recording if necessary. 
  Mr. ******** also signed a Payment Authorization Form and Patient Advocate Authorization and Release Form agreeing to our terms of service. Please see the signed authorization forms we have attached. 
  On August 3, 2023 Mr. ******** stated he canceled his account "months ago" even though we have no interaction of that phone call. 
  As a customer service, we placed a full refund to Mr. ******** on August 3, 2023. Please see attach refund receipts.

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company told me that my $80 was to cover my drug cost and there was a $25 application fee.
  This is not true after receiving the paperwork in the mail today.
  Also when I call in the lady keeps asking me questions in order to try and confuse me before hanging up on me.
  This is senior abuse!
  I am within the 10-cancellation period from the company and they continue to hang up on me when I ask to cancel my service. I want my money back and do not want any more charges.

  Business Response

  Date: 12/09/2022

  On November 8, 2022 our mutual customer Ms. ***** ******* signed up for our Patient Assistance Program Consulting services. Ms. ******* agreed to pay our company $80.00 per month as well as a one-time, non-refundable application fee of $25.00. Ms. ******* was made aware that this is a month-to-month membership and she may cancel verbally at any time. Ms. ******* was told multiple times the $80.00 monthly is for services and not medication. Ms. ***** agreed to these terms via a recorded verification, we can furnish you with this recording if necessary. 
   
  Ms. ******* contacted us on November 15, 2022 to cancel her services. Our Representative did her job on questioning the cancellation since she just signed up with us. Since Ms. ******* was inside the cancellation policy of 10 days, she did receive a full refund of $80.00. A receipt can be provided if needed.

  We apologize Ms. ******* was not satisfied with our service, but her account has been canceled and refunded as of November 15, 2022.

  Regards, 
  Patient Help Network 
  **** ****** ** * ***
  ******* ** *****
  ****** ***** ******** 
  **** ***** ********