Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased 3 large pizzas on Nov 1 and paid $33.00. Took the pizzas home, and they were very dry, hardly no sauce. I called the business to tell them and spoke to ******. ****** stated to return at least half the pizza and he would replace the pizzas. I drove all the way back there from Genoa on Nov 2. ****** was not in but ***** was in. ***** was rude and would not replace the pizzas. She said she tried to call ****** but he did not pick up the phone. Another employee vouched for the customer. ***** refused to make new pizza or to assist in any way.
Business response
11/10/2023
The customer called the restaurant and spoke to ******. ****** told him to return with half of the pizzas to be replaced. He returned with one half of one pizza. ******* remade one pizza because that is what he returned with. He demanded that all three be replaced. ******* told him we can only replace one. The customer then called the office and spoke with ***** and demanded all three be replaced. I, *****, told him he would have to return the other two a well. He told me we need to pay him for his gas since he lives far away. I told him several times what our policy is and he threatened to call the BBB. Our policy was told to him numerous times, as well as being printed on the box flap of all pizza boxes. He left with a new pizza for the half pizza he returned.Initial Complaint
01/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a pizza I paid for but wasn’t able to pick up. Talk to corporate and was told my money was getting refunded two weeks later still nothing.Business response
02/07/2023
I need more information for this complaint. I will need the date the order was placed, the amount, location, if the customer alerted the restaurant that they could not pick up the order and who they talked to.
Thank you,
***** ******
Bookkeeper
Original Gino’s Pizza
(O) 419-475-3890
(F) 419-475-1201Initial Complaint
06/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to Gino's Pizza on Monroe/Central on 5/26/2021. Ordered a half/half pizza. Usually when you get pizza they look at it with you together. This time they didn't. Also on this day there were 2 new guys there and I go to Gino's weekly. I called immediately after I got home and told them the order was incorrect. I was told no problem as long as you bring half pizza and receipt within 24 hours.I did that. A woman named Kim had an attitude. Immediatedly at front, slam my return pizza with only 2 slices eaten abd then a **** H came out, he was very compliable and said that Corporate would send me a gift card and gave me the number and name of *****. I called and left her a message on May 27. I didnt hear back from her so I called her on May 28 and asked if she received my message. She was very nasty attitude. Told me I should not have left my pizza there. I should have kept it until I was ready to have a remake. I stated to her that so you kept my food and refuse to give me my money or a gift card is stealing. I want to make a complaint and go over her head and want my hard earned money back. The total of my order was $21.00.Business response
06/14/2021
Miss ****** took her pizza back to the location she ordered it from. She asked if she could have it remade at a later date. The staff told her she could have it remade right now. Miss ****** then asked for her name to be put on a list to have her pizza remade at a later time. The staff again told her that we do not do that. She got very angry and left. She called the office and was told our policy of remaking it immediately. The Original Gino's does not keep a log book with customer's names. We take care of the issue immediately.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.