Business ProfileforGlass City Movers, LLC

I moved back in August, from ******** to ********. Glass City did an estimate over the phone with me, for a full pack and move. Their estimate was wildly under, which they acted like was totally my fault. I have moved before with professional movers and never had such an issue. On moving day, they didn't bring nearly enough boxes--I had to find more boxes for them. I asked for them to pack because I thought it would be safer for fragile items. They shoved things into boxes with no care whatsoever. I had a hand-painted china plate--a priceless heirloom made by a great aunt. I found it broken in many pieces, shoved in a box with no padding along with a garbage can and books. The movers were obviously having a labor dispute with management, and I felt bad for them, but they flat out refused to take a bunch of stuff because they needed to "save room" on the truck for another load and their manager was telling them to "just leave it." At 3:30pm, 2 of the 3 workers just declared themselves "off the clock" and went and sat in the truck, while management yelled over the phone at the remaining guy for taking too long and at me for having too much stuff. I had to make a whole separate trip back with a van to retrieve the stuff I had paid professional movers to move. I was certainly willing to pay the cost of the move, I just expected my stuff to get to my new home intact.I ended up in tears repeatedly from people yelling at me, blaming me for the underestimate, and just telling me that they weren't going to finish the job when they were about 2/3 done. They didn't warn me they couldn't enter attics or basements--it was apparently in the "fine print." It's definitely possible that I answered their estimating questions incorrectly, but I told her repeatedly that I wasn't sure because I don't really know how to estimate, and she kept telling me that if there was more stuff the price would go up per pound but that it wouldn't be a problem. It was a huge problem.