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Business Profile

Major Appliance Dealers

ABC Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for ABC Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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ABC Warehouse has 2 locations, listed below.

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    • ABC Warehouse

      1430 S Reynolds Rd Toledo, OH 43615-7414

    • ABC Warehouse

      1 W Silverdome Industrial Park P.O. Box 436001 Pontiac, MI 48342-2994

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold me broken merchandise and told me they will not give me my money back

      Business Response

      Date: 09/17/2024

      Please see the attached response for ****** ***** - BBB #********

      Thank You

      Business Response

      Date: 09/17/2024

      We have been in touch regularly with Mr. ***** regarding his laundry unit. He was reminded that he needed to schedule service. The customer is calling to schedule this today. If Whirlpool deems the unit unrepairable and provides ABC with a return authorization, we will gladly issue him a refund.

      We look forward to a successful resolution and apologize for the inconvenience our customer has been caused. 

    • Initial Complaint

      Date:10/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I went to the store located in my pleasant mi, we purchased a chess freezer and a table. This was on about the 18th of September. This was on a Thursday so the manager said it would be delivered the following week either Monday or Tuesday, when it never came I called the store that Thursday and was told they didnt have any idea what the hold up was.over 3 weeks of the stuff not being delivered I went to the store on this past Friday also needing a washer. Even thought they had the washer in stock at the store I was told it would be the following Thursday or Friday. I then went to ask about our delivery of the freezer and as soon as the store manager saw me he put his arms in the air and stated I dont know what to tell you.this must be easier than doing your job and checking the computer. We now have a payment due on this stuff at the end of the week because it was but on our *** credit card and it will be a complete month in a couple of days. I am demanding our stuff be delivered immediately or Im contacting my case worker at the va as Im a disabled veteran, who has been grossly taken advantage of by this store manager who would rather lean on a counter and do nothing rather than his job

      Business Response

      Date: 10/31/2023

      Please see the attached response for ********************************* - BBB #********.

      Thank You

      Business Response

      Date: 10/31/2023

      [BBB Transcription via Attachment]

      To Whom It May ************************ records indicate ************************** merchandise was delivered on October 12 and October 13, 2023. 

      We apologize for the delay and the inconvenience he has caused. 

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I puchased a ** refrigerator from abc warehouse ********** ******** with an extended warranty, ice maker has been replaced 5 times they want to come back and replace ice maker again, i asked them to replace the whole refrigerator but now i can't even get them to answer the phone foe an appt.

      Business Response

      Date: 09/26/2023

      Please note:  We never received the original complaint

      See attached response for ************************* BBB #********

      Thank You

      Business Response

      Date: 09/27/2023

      [BBB Transcription via Attachment]

      Our Regional Manager, Al, contacted **************** this morning and discussed the service history with his ** ice maker. The customer agreed to allow the service company to repair the unit. Should another issue arise, ** gave him his number to contact him directly. 

      **************** is a long time customer of **********************. We appreciate his business and apologize for the inconvenience he has been caused. 

    ABC Warehouse is NOT a BBB Accredited Business.

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