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Business Profile

Insulation Contractors

IES Energy Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June of 2021, I signed a contract with my mom, **** ******, for new siding on house and detached garage costing $11,998. They did not install properly. None of the top pieces on either structure were attached securely so the top pieces kept falling off in several places. A couple different workers were sent out to fix and they could never get it right. Several pieces came off of the side of the garage at the top including the gable vent during heavy winds so I contacted them once again. In February of 2023, someone came out and put the vent back up and said he'd be back once the new siding came in to install. New siding had to be ordered for that section because when it came off it was damaged. No one ever showed after that and the business stopped answering my calls and texts.

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a new roof and gutters installed on my house (6/2019) by this company and everything looks great no complaint there. The installation was accompanied by a 30 year warranty on all installed products on the house against defects and damage. In our last rash of storms the gutters and a roof vent incurred some damage that need to be addressed. I have tried to reach out to the company with the phone contact on my contract and it has been disconnected. Upon my research on the BBB website it looks like all complaints about this company in 2022. It is my assumption they are no longer in business and all I have is a guarantee on a piece of paper that means nothing.

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/5/21 wrote a check for $3500.00 half down to get our gutters done after we came back in November 2021 from our cruise vacation. When I came back from the cruise I caught Covid and became really ill. The owner called me while I was sick and I said it wasn’t a good time to get them done, I wanted to get better first. I asked him to call me back in a couple weeks when I’m not sick. It did take me a little while to feel back to normal. I never heard from him, couldn’t find my contract so I could get his number to call him. Finally I looked online for the check I wrote him and they cashed. He was so rude to me when I contacted him. I told him we no longer want him to do the job since it’s been a year and not another word from him. He said he has to take 33% off our deposit for the supplies he said it’s in the contract, my husband said tell him to send us $1,190.00 so we are done with them and not to deal with him. Now he hasn’t responded to texts or emails and I refuse to call him and have him talk terrible to me again. We just want our money back it’s been over a year and he never attempted to call back to see if I recovered from Covid to start the gutters. He just kept my deposit all this time without even doing any work on the house.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They won't fix any of the work that has fallen apart. They only started working on the installation a few months ago. Several different people came over to do measurements because their employees kept quitting. the person who did the installations did damage to my home and IES refuses to rix it or refund for the repairs. I need plaster fixed that they broke. They damaged a few of the wondows and did not replace any of the damaged windows that they installed. They kept one of the windows and didn't refund me for it even though it still needs to be installed. The fascia is falling off my house already. I had to pay for repairs to some of the gutters and downspouts that they installed which werent done correctly and have started falling down. They did not complete the window installation. And there are potentially serious issues with what they did install as it's not been properly sealed or affixed to the house. The person who did the actual installation was caught smoking pot when je was supposed to be installing windows. He seemed professional at 1st and then he stopped working. He refused to come back to finish the job when he was asked to fox eork he did incorrectlywhile i assume he was under the influence. He told me he wasn't being paid by the owner of this business and then he tried to get me to pay for the rest of the installation so he could get paid. The minute I did this they stopped doing any work on my house and refused to honor the lifetime guarantee that they promised me when I signed up. The owner wont send anyone else to complete ir fix this. He threatened to sue me if I left a negative review and indicated in writing that he has many unhappy customers and he threatens to sue them until they go away. I have proof in print. I want the installation finished and a refund for repairs that were done incorrectly that were falling off of my house. They didn't even complete the fascia installation and new things are coming undone due to rainy weather.

    Business Response

    Date: 08/18/2022

    We can not satisfy this customer. We spoke to both installers and they will not go back. She accused them of doing drugs and they went right over to get a hair test to prove to her she was wrong. She constantly found fault with everything they did. They put remaining window(s) in basement. We did not collect remaining funds due. We pay all our installers and they told us they never told her we didn't. The owner never said he would sue her. The person she hired to "repair" gutters is the person she should be contacting. 

IES Energy Solutions LLC is NOT a BBB Accredited Business.

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