ComplaintsforMidwest Dental Center

• Initial Complaint

  12/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received United healthcare through the government I went to the dentist in June of last year I had all my teeth removed and was approved for dentures through my medical this dentist office purposely made my dentures huge and refuses to refit me because they say I have to pay for it even though it's their mistake this is not the first time they've done this to people if you read the reviews they're horrible how is this place still open I don't know. United healthcare paid for a set of dentures that I cannot wear and they refuse to fix even though they messed them up they want me to pay for him out of pocket now I believe that's fraud. I encourage you to read the reviews online not the first two or three cuz they have their family members reviewing too look at the bad reviews and how many people like those bad reviews and agreed with it. I'm not sure what documents I could submit to prove this whatever I can I will if you let me know via email or phone I also found a complaint with United healthcare against the dental service they were supposed to investigate but I don't know what's being done.

  Business response

  01/02/2024

  Midwest Dental Dental
  5350 *********** 109.****** **** 43615
  1/2/2024
  BBB Northwestern ****
  *************** -*********************************** ******, ** 43617

  
  Response to Complaint ID number ******** - *************************

  
  We are in receipt of the complaint of ************************* about her Dentures. According to ************************* we saw her in our office and did extractions and made dentures that she is unhappy with.
  We saw ******** for the 1st time on 4/27/2023 when she presented wanting dentures (upper and lower)  a prior authorization was sent to her insurance and upon approval ******** came for extractions on 5/09/2023.  Following which she came in for impressions for her dentures  on June 2nd 2023. A try in was done 6/23/2023 and ******** consented for finishing the dentures. She picked up her dentures on 8/4/2023 and never came back into the office for any adjustments.She may have to have several adjustments done to make her dentures fit. we have never asked her to pay for  her dentures.We never asked her to pay for her dentures refitted.
  ************************* did not follow instructions, she is supposed to come for adjustments at no cost so the dentures will fit.  Part of her negligence is written on the consent form and contract "I understand that it may take a number of appointments to construct a denture or partials denture and several additional appointments to adjust and adapt the new denture or partials denture to my tissues. the dentist will adjust them for 6 months and after your dentures are seated. it is always important to see your dentist who placed your dentures or partial so that the dentist can adjust them and examine the overall health of your mouth.The complications or conditions that one may experience include, but are not limited to: a) sore spots, cheek, lip, tongue biting, difficulty chewing,gagging, movement of dentures, change in fit due to weight gain or loss.shrinkages of tissues, gums over time etc"
  ************************* is a non compliance patient that does not want to tell you all the good job we have done for her. We did not charge her or her insurance what we did not do for her.
  We have been in business for over 23 years in Northwest ****. We have done over ******* procedures for our patients in Southeast ******** and Northwest **** and we have not scammed any insurance or our patients.
  ************************* has accused us of fraud please advice her that we are not fraudulent people we are here to do job and get paid for the job. If she insist we will seek legal redress for her to prove that we have scammed her and her insurance. Please ask her to provide receipt and proof of payments from her and her insurance that we scammed her as one resolution. Another resolution is for her to apologize in written then we can asked her to come to see what we can do for her to help her.
  Thank you. I can be reached at ************ or email at ******************************************************

• Initial Complaint

  05/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 5/15 my disabled son went to dentist appt which was scheduled 2 weeks prior mind you they drove 1 1/2 hours to get there when they arrived the man who claims to be the owner tried to verify insurance which he was on speaker phone and my sons fiancé had me on speaker phone also so I could here the whole conversation the Medicare office told him my son had Medicare A B and C then the man was also told my son has Medicaid he looked at my son and said you have no coverage. You need to go to another dentist to leave also there was another client there he told her he couldn't help her she needed to leave also she was walking with a cane..So my son left then I contacted Medicaid and Medicare and they verified my sons coverage so I called the man back and asked him why he treated my son like that and why didn't he see him and he said we need to go to another dentist and he hung up on me. so I text the number that was verified the dental appointment and asked who I can speak to because that man was on drugs or something. He is crazy and he replied back a bunch of **** and I told him I was contacting attorney.

  Business response

  06/08/2023

  [BBB Transcription via Phone]

  They would need to come into the office with proof of insurance. 

• Initial Complaint

  04/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business is run like a scam operation. Fast talking Nigerian man trying to scam you into things you don’t understand. Without a X-ray or any work done. He’s insisting on a credit card for 3000 dollars to pull teeth and make dentures. Without speaking too insurance or anything. I said no and I would speak to my wife first and insurance. I said I would pay a partial payment to order dentures if I decided. He said he won’t order anything until I pay 1700.00 in cash (. preferably). That alone was a red flag. I had a tooth pulled. No X-ray was shown to me. X-ray tech could not get machine to work. But the Nigerian man made girl make a mold of my mouth. Twice she tried. They are not very good at all. The clay was everywhere on my face. Needless to say I left. Paid 145.00. For a tooth pull. And insurance was billed for the same procedure as well we’ve been told. Claims have been filed with dental board in Columbus. Claims filed at attorney general office. Now bbb claim filed. Nigerian man claims in a voice call threat to sue me because he claims he ordered dentures. Never agreed to this. Or would I let them pull the remaining teeth I have. Being on disability is hard enough. And to have a company like this is very scary and risky. ******* *******.

  Business response

  06/13/2022

  From: Midwest Dental <***********************>
  Date: Sun, Jun 12, 2022 at 4:12 PM
  Subject: Response To Complaint Id Number ********.
  To: ***************** <*****************>
  
  
  Good Afternoon, This is the first complaint letter we received with regards to this patient. Someone had called back in May to say it was sent to the wrong address and I gave the lady the updated address and our e mail address and she was supposed to send an email but we never received it.Please find attached the response i had sent to the Ohio Attorney Generals Office to which the case was closed. I really don't see what a person's country of origin or race has to do with any of this. Xrays were taken before any work was discussed or done.A copy of his xrays can be forwarded to you ,with his permission.All procedures were done with consent forms signed.Thank you.
  
  ***** *** DDS

  Customer response

  06/15/2022

  [BBB Transcription via Email]
  Complaint: ********
  
  I am rejecting this response because:

   From: ******* ******* <************************>
  Sent: Monday, June 13, 2022 4:14 PM
  To: Info <[email protected]>
  Subject: Re: You have a New Message from BBB Serving NW Ohio & SE Michigan, Complaint #********
  
   
  
  Just received 2 bills today for 6100.00 dollars billed to insurance company for work never done. Received one more bill for 585.00 for work done. One X-ray and one tooth removed.  Paid at office 145.00 for this procedure.  This company is scamming insurance company and me. 
  
  
  Sincerely,
  
  ******* *******

  Business response

  06/15/2022

  He has previously gone to a different dental office before coming to ours. We did a prior authorization to his insurance company. We made the false teeth for him which he gave us the authorization for; however we have not billed his insurance company for the false teeth due to him not picking it up. He claims that we billed him and we want to see the proof of a bill and payment for the false teeth from him or the insurance company. We will send him to collection. However; from his responses we can infer that he does not like black people with an accent. His responses alludes to racism- (mentioning country of origin, etc...). We have done everything right but he has made several wrong allegations and characterizations by saying we did not take any X-rays, which is a necessity to even begin work.

  For your information we have been in business for over 20 years and we operate three different Toldeo locations. We see patients from Northwest Ohio to Southeast Michigan; we are a reputable company and we see patients from the under-served community. We pride ourselves to do a high quality job for each and every one for our patients.

  IN OUR PREVIOUS RESPONSE he needs to give us permission for us to send the X-rays and other documents to you, which will prove that we did the right thing. We will proceed with collections process next month for the false teeth that we have made for him. Please call me at 419-382-8888 if you have any questions. 

   

  **** 

  Customer response

  06/16/2022

  [BBB Transcription via Email]
  Complaint: ********
  
  I am rejecting this response because: 

  ******* *******
  Attachments
  Jun 15, 2022, 10:33 PM (9 hours ago)
  to me
  
  Absolutely false lies. No permission was given ever. Payment of 1700.00 was needed before anything was ordered per Nigerian man running office. Absurd lies and false statements. ******* *******
  

  
  

  
  
  Sincerely,
  
  ******* *******

  Customer response

  06/16/2022

  [BBB Transcription via Email]

  From: ******* ******* <************************>
  Sent: Thursday, June 16, 2022 9:33 AM
  To: Info <[email protected]>
  Subject: Re: You have a New Message from BBB Serving NW Ohio & SE Michigan, Complaint #********
  
   
  
  Absolutely a lie.  I never went to another dentist.  I was thrown in a seat by a fast talking Nigeria man. The man wanted my credit card before they even looked at my tooth. He wanted the card now. I said no and all I want is this tooth pulled today. I do want to discuss the cost of pulling all teeth and dentures. He said he would need 1700 dollars before he ordered anything.  That was conversation. I will call our attorney. I’m not letting this die. It amazes me you can’t call and speak to the people. Not everyone is computer friendly at our age. I will proof the wrong doing this dentist office is doing. 
  

  Customer response

  06/16/2022

  [BBB transcription via Email]

  *** ******* <******************>
  Attachments
  3:48 PM (4 minutes ago)
  to me
  
  Definition dental.     This response is a fabrication of lies. Never was at a different dental office. Never gave the Nigerian man in office permission for anything but the one tooth they pulled.  In fact this man insisted on taking my credit card and running it for 1700 .00 dollar to order dentures. I said no and I would check with wife and insurance co. I also wanted to know what insurance was paying out and what I was responsible for.  He insisted on bring the money. Preferably cash.  He was perfectly clear nothing was getting ordered until he was paid. I left very sceptic of him and the entire office. A shamble to say the least.  He or someone in their office ordered by mistake.   Now he’s trying to force me to take action because their office screwed up.  Not going to happen. ******* *******.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩