ComplaintsforUniversity of Toledo
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
University of Toledo is overcharging me $600. In the attachment it is shown that I have paid around $4,100 and that my total charges are around $6,100 yet I still owe $2,600. When I call to figure this out no one answers the phone. They have a whole finance department working full time yet no one is their to answer my calls. I’ve called multiple times at different times. Left voicemails with my name, number, and what’s going on.Customer response
12/16/2022
[BBB Transcription via Email]
From: *************** <***************>
Sent: Thursday, December 15, 2022 2:39 PM
To: Info <******************>
Subject: Message from BBB.org
Can you cancel my complaint I got it taken care of
Sent from **** ********* (*************@gmail.com)
Initial Complaint
03/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I keep getting text notifications from this university. My phone number appears to have belonged to a student there prior to me getting it. I've called them multiple times now over the past year and a half. I've talked to their IT manager and I've talked to the CIO's secretary about this. The IT manager just told me to have my phone provider block the texts. Doesn't work when it comes from multiple numbers at the university and I shouldn't have to do that. The university should be fixing this on their end.. The CIO's secretary has assured me that this would be taken care of but the texts are still coming in. And that's been at least 8 months ago. I'm not affiliated with this university and never will be. I have no faith that they will actually remedy the issue without solid proof that they have taken care of at this point. I've been led around by them enough at this point. At this point it's turning into harassment. I've been as professional as I can be up to this point but it's getting old.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.