Business ProfileforTuffy Corporate

I am a disabled elderly woman. I brought my car into Tuffy and told them specifically that the reason I was bringing my car is because it is shaking and hesitating when stopping. They looked at it and told me decisively that it was the motor mounts. I reiterated that it is the motor mounts? He confirmed with certainty that that was the problem and once replaced the issue would be fixed. I agreed to the repair. They called once finished, I went to pick up my car and as soon as I started and back up to drive away the same issue in which I brought the car in for was still present and car sounded very loud, never did before. I went back into establishment and informed them problem isn’t fixed and did they not test?? They had a mechanic ride with me who observed same issue and they requested car be left again to be fixed. Car was never fixed. Manager, **** said he would specifically be the person to look and car and have the issue fixed. Later once I finally reached him he said he looked at it and doesn’t know the issue. He stated it might be coil but I will need to keep driving the car “until it gets really bad” before he will be able to tell. I have drove hours between going back and forth, been given the run around, treated with no courtesy nor are they taking responsibility for fixing something that did not resolve the issue for which I brought the car in for. I brought my car in for a specific reason and requested that issue be fixed, nothing else. They clearly misdiagnosed the problem and now I have to take my car somewhere else to actually be fixed and have no money for it because they have robbed me and basically said oh well, your problem. I have called several other establishments who have said they will be able to diagnose and fix for sure. My car may have many things wrong with it or not but I brought it in to Tuffy to have a specific issue fixed and nothing else. They did not fix what I brought the car in for but took 1537.00 from me.