We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Maximum Overdrive Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took care in 11/20/23 to repair transmission for $3280.00. Picked up care on 5/1/24 and care was not fixed, and parts were missing.

    Business Response

    Date: 07/24/2024

    Good Morning, 

    *************** did obtain our services for a transmission rebuild on Nov 20, 2023. At that time a quote was given for a full rebuild of the transmission at the amount of  $2400.00. Upon further inspection it was discovered that the vehicle would need a new drum as well as a transmission control module. These parts were quoted new for $1250 or $600 used. The customer voiced they did not have much money and would prefer to go with the used option. Maximum Overdrive did not charge additional work hours to help the customer. At this time their bill was $3000. Upon completion of the transmission it was found that the car needed further work including extensive electrical and without this work it would not be drivable at this time. The customer stated that they did not want to put anymore money into repairs at this time and chose to take their vehicle home.

    When the customer returned to pick up their vehicle they returned with a group of men who became combative. They started yelling threats at Maximum Overdrive workers and were advised that they would need to leave the premises. They continued to be confrontational and one of the men vandalized Maximum Overdrive property by spray painting profanity on a dumpster at the entrance to the property. 

    The above mentioned altercation as well as the vandalism was caught on security camera and can be provided it if need be. 

    I have attached the correct invoice to this file for your viewing. 

    Maximum Overdrive provided the service that was requested by the owner of the vehicle and stopped further repairs once notified that they did not want to pay for anything further. Since Maximum Overdrive provided the service they were hired to do we will not be issuing a refund. 

    If the customer continues to request a refund we will be happy to press charges for vandalism of our property.

    Thank you for your time.

    Maximum Overdrive 

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2013 Dodge Durango went into the shop in January 2023, this business was paid a total of $1600 in Mid-February 2023. Last week on Thursday March 16, 2023, I called and acquired about my vehicle being repaired as it has been 3 months and the gentleman stated “it’ll be done soon”. Today, I called to get an update on my vehicle and no answer. I drove to the establishment and my truck is sitting in the same place it’s been with 4 flat tires.

Maximum Overdrive Transmissions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.