Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On oct 2nd my car was up at their service area not moving and jerking violently. As I brought it I stated we believe it is the transmission but wanting to double check. They did a diagnostic and told me that no it was in fact the catalytic converter. So, we proceed with getting it fix since the professionals were sure. I get a call after they put in new converter. Stating verbatim, " We are all done your car is running a 1000x better. I come to get the car and i pay the 2500 and say you sure it all good? They say yes. So, I go to get the car and it doesn't move even 5ft so I immediately get out go back to the desk and they say, " Well there wasn't any gas in the car so we couldn't test drive the car. So, after this we are going back and forth they state they are going to check several other possibilities for 6 months.... finally at the end of February (28th) They say well we can't do anything but a possible 2500 credit but would have the gm of the dealership call me. Still no call from him to this day. They try to offer me a 2500 credit to another car pending approval which i explain not in a position to buy a new vehicle that was all the money i had and spent based on their evaluation. on 3/31 they had my car towed off the lot without informing so i could have it towed to my home via ***. Instead sticking me with another bill of 1500 now. It had been 41 days since they said the GM would contact me I had to reach out to them on April 9th only for them to say after 60days of a vehicle being here it tow which I ask one I have been working with you amicably this whole time not even 60days since our last communication. And again, comes down to nothing they can do and I have to eat at this point what will be over 4000 dollars. I feel lied to by being told my car was running a thousand times better with no test drive and finessed on the towing.

  Business Response

  Date: 06/06/2025

  *** ***** has been notified we got most of the tow storage waved just need *** ***** to pick up car by 6-6. *** ***** was notified on Monday 6-2. we have resolved this on our end.

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19th I saw a truck for sale on ********** for $32,272. I contacted the dealership to get more information about the truck. An online sales representative contacted me and confirmed the price at $32,272.. on August 20 I went to the dealership to test drive the truck. I confirm the price with the salesman at $32,272. I asked if I could come back with my family and he said yeah you can take the vehicle for a while The next day to see how they like it. I came back on August 21 and took the vehicle for four hours and had my family in it. I return the vehicle at 4 PM on August 21 and made them an offer of $31,000, out the door with tax and title. I reached out to the salesman later on and he said that he made a mistake on the price because he didn’t take him into consideration that there was a lift kit on the truck. he then raise the price to $36,201. This brought the truck cost up almost $4000, which is price jacking. I complained about this to him and he said that I couldn’t afford the original sticker price anyways. I told him I could, but I was just interested in a reasonable price negotiation. He told me that I was not going to get the truck for $31,000 and did not commence to negotiating price. I have since filed a complaint with the FTC and now the Better Business Bureau. I will contact my Ohio attorney general after this.

  Business Response

  Date: 08/23/2024

  Defiantly apologize for how the salesperson handled this situation. He was incorrect about the explanation of the price increase. We use live market pricing strategy on our used cars so price changes every day. The price online was the original day one pricing since then we have reconditioned the unit with additional cost for Detail,service inspection,touch up and small dent removal,pulse and GPS unit. We would be willing to sell ** ****** the unit for the $32,272 plus tax title and lic. Total would be $34,929.85 out the door. Please let us know how customer would like to proceed. 

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2019 Nissan Sentra new and after about 10,000 miles there was a rotating like out of round gear sound coming from under the hood. I brought it to the attention of a couple of Nissan Dealers, but they all concentrated on the front end and they did replace some basic low cost parts to no avail. They admit that they hear the noise but cannot pin-point it and in the end they deny that it is a problem. I believe it is in the Transmission - Transaxle but they do not want to admit that because they would rather let my warranty expire [60K-Miles or 5-Years]. I am 80-years of age and have installed clutch system as well as manual transmission parts and know what I am talking about and they don't See the attached correspondence that I sent to the Jeff Wyler Kings Nissan Dealership as they did request that I comment as to whether or not I like their service
  and the answer is NO! See the attached document that I briefly cover my discontent with their lack of knowledge an lack of ethical customer treatment.

  Business Response

  Date: 10/17/2023

  Due to Mr. ******** behavior and antics during his visits,emails and phone calls the Jeff Wyler Automotive Family will not be able to extend any future service at our locations.  Mr. ****** is more than welcome to have his car re-evaluated at another authorized Nissan location besides the Jeff Wyler Nissan dealerships. We do apologize that we are unable to meet or exceed Mr. ******** expectations but this is the best resolution for both parties. 

  Business Response

  Date: 10/24/2023

  We stand buy our original responce. We apologize we are unable to come to a resolution.  We recommend that Mr. ****** should get his car reevaluated at another authorized Nissan service department. 

  Customer Answer

  Date: 10/25/2023

  Their response is not satisfactory. There is no need to go back and forth unless you want to arrange an in person meeting between ***** [& his staff] & myself to get more clarification on my complaint and their comments.
  

  My response is that we will not get anywhere with this business.
  The service manager could be held for libel for his comments on my character. If
  his statement was pursued in a court of law he would be hard pressed to get
  anyone at the dealership that I have dealt with to make such statements. Let my
  negative post about Nissan and this particular dealership stand if the BBB
  really wants to warn the public about their business tactics. Obviously they are going to decline my offer to meet as I am sure that they do not have the backbone to face me in a meeting with a representative of the BBB. If not post my complaint and if they think they want to take this further, I will gladly obliged them. Continually going back and forth is only taking all of our time without resolve.
  
  *** ******

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked my car up from Jeff Wyler Kings Nissan after having it in for a service appointment and I found my car to be covered in dog hair, pet odor, smoke odor, and 75 miles had been put on my vehicle. My gas tank was also empty. I immediately asked for a manager and had to wait 40 minutes for the manager to get off lunch. I had learned that a mechanic had driven my car home during non working hours on several occasions. I was placed in an uncomfortable situation with the mechanic and he confirmed he drove my car home and stated “I had a box in the back seat that I had to take to a friend's house.”
  
  After discussing this matter with the manager, I was placed back in a loaner vehicle and my car was going to be professionally detailed the next day. Through additional conversations via email, I was promised to have a full tank of gas, a refund for $438, a credit for $438 for repair work at my preferred service shop (*********), and an additional $100 credit for the 75 miles put on my car.
  
  The following day, I called ********* to confirm this credit could be used at this repair shop and they denied my credit. At this time, I escalated the situation and called Nissan's corporate office and spoke with Gary S****, general manager. Throughout our conversations, he treated us so unprofessionally and was arguing with us over the phone. His inability to listen, inability to provide any customer service or solutions, and inability to talk professionally all were evident on this phone call. At the end of the initial conversation, Gary revoked the credits for $438 and the $100 for the mileage as promised in the emails from the manager.
  
  I picked my car up a few days later and it was not properly detailed, as animal hair was still on my seats and all my personal belongings in my center console were missing. My car then had to get detailed a second time and SOME of my belongings were found and shipped to me.
  
  This entire situation with Jeff Wyler Kings Nissan has been unsettling

  Business Response

  Date: 10/13/2023

  We have apologize multiple times for this inconvenience to the customer and have done all we could situationaly offer and could not come to an agreement. We will definitely use this situation as a learning tool to continue to effectively train our employees. This situation was also handled internally.

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeff Wyler sold me this vehicle less than a year ago. April 2023 they replaced the left ball joint/axle.
  Have been having trouble with my vehicle and drove it to **** *********** in *********** (cause I thought it was a tire issue). Tire *********** said it was drivers side axle leaking. I called Jeff Wyler cause it’s under warranty. They said yup under warranty and had it towed to them.
  Alex from Jeff Wyler called me and said tire *********** trying to pull the wool over my eyes cause nothing was wrong with my car. I told him he was wrong cause there is something wrong. I again said what it was doing.
  Alex from Jeff Wyler said they will take it for a drive and see if they could tell. He called me back and said “it’s the right axle and not the left side. He said axle will be 7 something and brakes 6 something. That was Tuesday afternoon and he had to order a part. I get there Wednesday morning cause I wanted to get another estimate because of the discrepancy and he said “it’s almost $2200 and I’m not getting my car back until I pay it.
  That’s not right. And threw me out of dealership

  Business Response

  Date: 08/28/2023

  Spoke with customer and came to a resolution.  Customer will be picking up here car 8/29 after 8 o'clock. 

  Customer Answer

  Date: 09/01/2023

  Consumer has confirmed resolution.

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ********

  Problem:
  I filed a complaint a few weeks ago with Jeff Wyler’s King Nissan AutoMall and the financial aspect of my complaint was resolved with your help. BUT Ever since I got my car back it drives and the frame feels like an “S” in motion. My car doesn’t feel safe at all. I’m scared to death drive it. The brakes that they fixed are squeaking so bad it’s embarrassing. My nerves are shot. I can’t drive this car without praying for my safety before and thanking God for my safe arrival, after I get to my destination They sold me an UNSAFE VEHICLE. You can’t tell me that they did the inspections as they claim; and couldn’t find 2 massive problems with the frame? After I specifically asked them to check the right side. It snapped 10 weeks later. It had to have shown some kind of stress it was gonna go. They both just don’t snap without showing signs. 10 weeks apart and now the entire time my car is driving, it feels like the frame is moving in an “S” motion. I’ve got 5 more years to pay on this car and I believe Jeff Wyler Kings Nissan AutoMall has continually lied to me regarding the safety of my car. I want them to buy my car back and let me get a new car. This one is not safe
  
  
  Desired Resolution:
  Repair
  
  

  Business Response

  Date: 11/22/2023

  **** ******** is more than welcome to bring here car in to our service department to have any concerns evaluated. If there is a problem with any of the repairs that she paid for there would be no charge if they have failed as we warranty our work for 1 yr.  As far as any other issues that are wrong with the vehicle would be the responsibility of **** ********. **** ******** purchased an "AS IS" 11 yr old vehicle.  She was informed that this is an "AS IS" purchase and the Dealer is not responsible for any repairs after the sale. (see attached docs)  We have previously worked with **** ******** to cut our normal pricing for repairs based on the fact she purchased the unit from us.  **** ******** has now had this vehicle for 1yr and 2 months. We will be more than happy to diagnose any problems she is having but will be held to our normal business process and pricing that we charge all of our Jeff Wyler customers. 

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a ****** **** ******** ******* from the dealer in March 2023. During the sales process I was promised that as a promotion the dealer will provide me a free fast and slow chargers that are available at dealer's site. Additionally I was promised $250 gift card to be used at other EV charge stations elsewhere. I was able to use the slow EV charger for a couple of months. But since June 2023 I was told by one of the managers that I can't use it anymore. To use the fast charger at the dealer's site, I was told that I have to pay for it. Also, the $250 gift card that was promised has not been received in full yet.
  
  I feel that that I was given false information just for them to close the sale; which I think is not a good business practice. I would appreciate if BBB could help me with my complaint with business.
  Thank you for your cooperation and assistance.

  Business Response

  Date: 06/13/2023

  Don't know why customer was told there is a $250 gift electric gift card with purchase. Every salesperson knows Nissan's electric car program is $100 ev-go gift card with purchase of a ****.  Customer has mis-understood instructions about our ev chargers. Our Chargers connected to the front of  building will be deactivated at the end of July because we had an updated Charger installed in our parking lot for all electric vehicles owners to use. Customer is more than welcome to use our dealer charger located in the back of the building at any time at no charge as we are not deactivating this one charger. We would be more than happy to give customer an $150 credit towards our new charger that would make up for the $250 the customer assumed he was getting if this helps resolve this issue. We will do this as long as customer understands he cannot touch or unplug dealership cars or customer cars that are charging as this has been a problem in the past with *** *******. I have listed the program for *** ******* to sign up for the ev-go program.  This is not a dealer program it is a Nissan program that the customer has to sign up for. Please let me know if these terms are acceptable so this can be dismissed.

  Nissan Energy Perks by EVgo Program: **** ****** ****
  Summary: $100 EVgo charging credit offer only redeemable by non-fleet customers who (i) purchase or lease a
  new 2023 **** from a participating Nissan dealer, and (ii) have an active customer account with the EVgo network
  within the first year from date of 2023 **** purchase or lease. Must use credit within the first year from date of
  2023 **** purchase or lease. Offer is subject to change or termination at any time without notice. Other terms,
  conditions, and eligibility criteria apply. Visit ********************* for full program details.
  Eligibility: Non-fleet customers who (i) purchase or lease a new 2023 **** from a participating Nissan dealer, and
  (ii) have an active customer account with the EVgo network within the first year from date of 2023 **** purchase
  or lease can benefit from this $100 EVgo charging credit offer.
  Effective Dates: Non-fleet customers must have an active customer account with the EVgo network within the first
  year from date of 2023 **** purchase or lease to activate the EVgo charging credit offer. Must use credit within
  the first year from date of 2023 **** purchase or lease. $100 EVgo charging credit offer is subject to change or
  termination any time without notice.
  Value of Benefit: Eligible customers have the benefit of using up to $100 EVgo charging credit within the first year
  from date of 2023 **** purchase or lease. The EVgo network is owned and managed by EVgo, and is not within
  Nissan’s control. Availability of charging stations not guaranteed.
  Full Description: $100 EVgo charging credit offer only redeemable by non-fleet customers who (i) purchase or
  lease a new 2023 **** from a participating Nissan dealer, and (ii) have an active customer account with the EVgo
  network within the first year from date of 2023 **** purchase or lease. Must use credit within the first year from
  date of 2023 **** purchase or lease. Offer cannot be combined with other offers, is non-transferable, and not
  redeemable for cash. Offer is subject to change or termination at any time without notice. Other terms, conditions,
  and eligibility criteria apply. Visit ********************* for full program details. The EVgo network is owned and
  managed by EVgo, and is not within Nissan’s control. Availability of charging stations not guaranteed.

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *******

  I just received this message and would like to respond online

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have accepted this resolution with limited satisfaction for the following reasons:

  1. The dealership stated in its response that I unplugged the charger from vehicles while they were charging is not true.  I only unplugged on 2 occasions because I waited long in line till the vehicles were charged in full as shown on the charge station monitor.  But the owners of the vehicles were not available to move the vehicles for the next person who needs to charge his or her EV.  As the matter fact, I was asked by the dealership staff about it and have explained this.

  2. There was no misunderstanding in the verbal promises.  I was told time and again by different sales staff members.

  3.  I don't understand why I wasn't provided the screen shot sent in the response letter to BBB  from the business regarding the evgo promotion from Nissan.

  
  Regards,
  
  
  
  ****** *******
  
  

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Nissan dealership is overcharging me. I went in to get my car fix and was told a diagnostic on my car was 169.00. Then Chris came back to me 30 minutes later saying he will need another hour and I would have to pay 339.00 because I am being charged by the hour for a diagnostic to be performed on my car. I did not think this was correct so I ask for my keys. Once they returned my car to me my deposit sheet that was in my cup holder were on my seat and the coin change was missing from my cup holder.

  Business Response

  Date: 11/09/2022

  This customer was quoted an initial 1 hour diagnostic charge for an HVAC concern. that is our shop minimum for any form of diagnosis. Upon inspection of the vehicle our technician is requiring several more hours of diagnostic time to try and locate the concern due to it not being present upon the initial workflow chart. This is a very common path that happens when a vehicle has a further issue than just a "plug and play" concern. Audio, HVAC, Trans, and Engine concerns normally require anywhere from 4-6 clock hours on a vehicle. This is considered an "advanced hvac/electrical diag." This would increase the initial diag charge from 169.95 to 339.95 due to the time added into diagnosis. The customer was also given this information by the service manager on the follow up phone call/appt. A thorough explanation was given to the customer after they had left that day and called back in to schedule. There is no form of "overcharging" in this scenario or any scenarios in the service department. We follow warranty flat rate manuals set up by Nissan North America. The technician working on the vehicle did not attempt to remove or take anything from the vehicle. These are master technicians with over 25 years of service to the brand looking at these vehicles. In summary, this is a very common transaction that occurs where more advanced diagnostic is required to gather an estimate, we understand the customers frustration but there is no corrective action needed unless the customer would like to pay the diagnostic fee. Thank you.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were promised free oil changes for life on our **** ****** ******. Although the dealer honored the deal today (10/4/2022), the service agent told me that today would be the last time. I still have my original paperwork from 2011 which states free oil changes for life up to 4 times per year.

  Customer Answer

  Date: 10/21/2022

  Customer called BBB 10/21/22 and stated the matter has been resolved, thanked BBB for their help.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/15/22 I went to get my FREE oil change at Jeff Wyler Kings Nissan where I was informed that they were not going to honor my FREE OIL CHANGES FOR THE LIFE OF MY OWNERSHIP OF THIS CAR.
  When I bought the car in 2012 I was guaranteed free oil changes for the life of my ownership of this car. I have received free oil changes for every appointment since 2012 until this last time on 9-15-22 when they breached the contract and said they are no longer going to honor that commitment. Instead, they were going to charge me $60.00 for an oil change. I immediately declined and left.

  Business Response

  Date: 10/06/2022

  Spoke with Mr. ******* and explained that he had a agreement with a prior company that went out of business in 2014.  Jeff Wyler Nissan has continued giving these oil changes out of courtesy and goodwill. Per our Asset Purchase
  Agreement with Consolidated Equities LLC the lifetime oil changes was not included in the Assumption of Contracts and Liabilities section.  Mr. ******* was very difficult to talk to with his frustration and did not even want to talk about a resolution unless it involved giving him free oil changes.

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Jeff Wyler Nissan purchased the company that I bought my car from and in doing so, they bought the assets and liabilities of the company which included a guarantee of oil changes for the life of my ownership of my car.  Jeff Wyler is in breach of contract by refusing to no longer honor the guarantee.  Their claim of not having any legal obligation is baseless and discriminates against me because they are doing this because as he said; "you don't buy anything from us, you just get the free oil changes. So we are not going to honor the contract anymore."  I guess they are willing to honor other peoples' contracts if they buy stuff from Jeff wyler nissan but not me.  

  If he said I was unhappy and hard to deal with, then he should think about honoring his word.  He's right about one thing.  I'm mad as a hornet.

  
  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 10/19/2022

  As mentioned in the previous communication the Jeff Wyler Automotive family did NOT elect to participate in the "oil changes for life" in the Assets and liabilities portion of the Asset Purchase Agreement. The Jeff Wyler Automotive Group does not participate in any "lifetime" or "unlimited" programs or contracts. Anything "given" or "no charge" is simply out of courtesy or goodwill.  Jeff Wyler would extend the courtesy of giving Mr. Prewitt a highly discounted price of $39.95 plus tax for the oil change moving forward. If that does not satisfy Mr. ******* we apologize that we are unable to come to a resolution.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a **** ****** ****** that I bought new at this dealer , I was promised free lifetime oil changes , now they are saying they will no longer this promise

  Business Response

  Date: 09/09/2022

  Spoke with *** **** and reinstated his life time oil changes.

  Customer Answer

  Date: 09/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ****