Business ProfileforEnterprise Rent-A-Car

I had a confirmed vehicle reservation - Confirmed: Enterprise Rent-A-Car Reservation ********** at Fremont Ohio. YOUR RESERVATION IS CONFIRMED Pick-Up Details Location Fremont Date & Time Tuesday, July 11, 2023 @ 12:00 PM Return Details Location Fremont Date & Time Wednesday, July 12, 2023 @ 5:00 PM Membership Number ******* Loyalty Program Enterprise Plus Other than my original email confirmation, I received no other communication regarding this rental. I typically rent from Tiffin location and receive text messages and reminder phone calls. I show up to pick up my car and the car was given to someone else. And they had no other cars for me to rent. This was a confirmed reservation! Basically I was told - sorry, you we not here at noon so we gave your vehicle away, the exact comment was "it's like a dinner reservation, if your not here, we give it away". When I am renting from an airport and my flight is delayed, I have never had my reservation cancelled. Nor does it specify in my reservation any specific time frame you need to arrive, since it's a reservation and they can charge my credit card if I don't show at all. I have rented with Enterprise for many years. Tuesday between 2pm-4:30pm I made 6 phone calls to 855 *** **** (because you are unable to call the branch direct). I was told they were looking for an alternative location and the manager or district manager would contact me. After 3 hours and the location was now closed - and now it has been 3 more days - still NO calls from any Enterprise representative. This was business travel which I needed the vehicle, not to mention, we have a corp account - which apparently Enterprise does not seem to value either.