Customer ReviewsforProVia

I had double front doors installed in Nov 23. Two weeks after install the door knob snapped off and fell to ground. They had me buy a new door knob at $400 and will refund when I get the old door knob off and bring back and refund. Well, the new door knob did the same thing. It’s now April and I’ve been in contact with them atleast 15 times and they are supposed to send the rep to look at the door and get a replacement part but after weekly calls and begging both ProVia and ********* hardware to send the rep out that was supposed to get ahold of me 3 weeks ago and still hasn’t- I’m left with a 12,000 door that can’t be used because the door knob has been broken since November. Please don’t apologize- I’ve heard enough, please get a hold of the ProVia rep from ********* and have him contact me like he was supposed to 3 weeks ago!!!

Replacement hardware has been ordered and a representative from ProVia will be completing the service.

Right now, I am not very happy. Windows and sliding patio door were installed in April, 2023. My windows iced up inside along the bottom last winter when the temperature dropped very low. There are gaps between the sash and frame in some of the windows, where daylight comes through. The company where I purchased the windows is slow to respond to my questions or e-mails, and it is wanting me to bear the full cost of correcting this situation. I first alerted them to problems with condensation in October, 2023, and the situation is still not corrected. Also, the sliding patio door that was installed has only a 26.5" opening when the door is fully open, even though the rough opening is 9 feet wide. This is despite telling the salesperson that we had a member of our household who uses a wheelchair - it barely fits through this opening. This has been a very unsatisfactory experience, and I wish I had used a different dealer and manufacturer.

We are very sorry to hear that you had a poor experience with the installation of your ProVia products. We have been in contact with the dealer and they will be reaching out to you to work toward a resolution.

Had my windows and doors installed by ******** ****** *********, ********* WI March 2023. One door came with a scratch. The installers did not clean up after installation, destroyed my drywall around doors and left hammer marks on my window molding. I had to call *** 20+ times and still counting to fix the installation issues (doors leak, not aligned, scratch on door, cracked moldingr) and poor return of calls from them. I even stopped in their office one day due to them not calling back or fixing issues. So far they had to return 4 times to try to fix issues and I am still waiting 1 year later for the items to be fixed. Door is not well insulated and windows installed with unstained strips around each window. VERY dissatisfied with the product and especially the installation.

We would like to apologize for the quality issues you experienced with your new ProVia products. Our records indicate that the replacement items needed have been requested by the dealer and sent under warranty.

Called before they came, arrived on time. Installer was very polite an installation went well. Cleaned up an we thanked him for a job well done. Thanks Chris ****...

Thank you for taking the time to leave a kind review. We are so pleased to hear that you had a good experience with your ProVia products installation.

I bought a steel door from Provia for my home. The quality is outstanding. I would say it's perfect in every way. I highly recommend this company for their quality and also thier warranty

Thank you, ***** ******* for the positive Customer Review. We're pleased you're satisfied with purchasing an entry door manufactured by ProVia. We are confident the door will perform over the long term in your home and your satisfaction will remain intact.

Their customer service is awful. I keep on hearing that they are the best in the business but take no responsibility for their time of delivery of the finish product. The projected time was changed a few times and the final time it was delayed more because their professional workers broken one of the windows on a door. All this to say and no discount or something to say sorry for the prolonged wait. I’ve spend tens of thousands of dollars on two projects and both have had problems. Will never use again.

We apologize for any issues that *** **** experienced with his order. We reached out to *** **** in an effort to gather more information so we could research the order and determine what we could do to help. *** **** informed us that he does not need or want anything more from ProVia.

We are having an issue with one of their doors. When we got the first door it was warped. The person installing it had a lot of problems with it. when we brought it up to them, and they did send a new slab but not the frame. So now the good door is in a bad frame, so the door is hard to shut, and the frame is all messed up since it has been re screwed into so many times. The other issue is the screen door. We have had three of them and they keep sagging and rubbing on the threshold. they are junk. The person we have been dealing with even admitted to them having issues with them in manufacturing. So much on spending a decent amount of money and ending up with junk!!! I would have been better off going to a big box store and putting it in myself.

We researched the history of the unit identified in this Customer Review. We cannot comment on the initial installation since it was performed through a dealer of ProVia's manufactured products. Subsequently, complaints about the storm door were received and replacement was reordered. Our records indicate additional storm doors were reordered due to the mitered corners not being completely aligned. As of earlier in February 2024, a full refund was given to the dealer for the cost of the storm door. As for the entry door, a complaint about the slab being warped was received, and verified by ProVia's Account Manager, and a replacement was reordered under warranty. Once the reordered slab was installed, it was determined the frame was now warped. ProVia should have reordered the entire door unit when the slab was reordered. This would have been due to multiple storm door replacements and allowing the installer to reinstall the entry door unit from a fresh start. The frame has been reordered under warranty and this should resolve the issues being experienced with the entry door unit.

This door is the worst in the market. leaks cold air into my MN home and I can still see light out the top. I want all my money back so I can go to a company that actually QC's their products. it was obviously made wrong. and instead of just making a new one, you keep trying to make this *** work. its not working. its a door. it has one function!

Your Review led us to research what you are stating as the issue with your entry door unit. ProVia contacted the ****** ******** of MN, who was the dealer you purchased the unit from. They placed reorders for weatherstripping first, then later a door slab. The summary after the replacement of both items was the unit was operating fine and there wasn't any visible daylight. As a result of your Review, representatives from ****** ******** of MN and ProVia will be scheduling an onsite visit with you to review what is causing these issues and to determine a full resolution course of action, up to and including a completely new unit. ProVia's goal is to have your entry door performing up to your expectations.

I purchased your door complete with installation from **********, on or about April, 19, 2023, the door and window was installed on or about May 23, 2023. We left shortly after for our summer home in Michigan. The person looking after the house very soon reported going to the house and finding the door open. I told her to engage the dead bolt. When we returned from Michigan we quickly discovered that under no conditions does the door latch. I have attempted to contact ********** by phone repeatedly without success, I have emailed them without success. It is my understanding That the door is warranted. I would appreciate some response.

We're sorry to learn of this issue you're having with your entry door unit. Going forward, please contact ProVia's Entry Door Customer Service department with questions or concerns pertaining to the entry door unit manufactured by ProVia. They're available from 8:00 a.m. - 6:30 p.m., Monday through Friday, eastern time. Your request has been forwarded to one of the Customer Service Representatives to contact you regarding this issue. Thank you for choosing ProVia.

This company is horrible does not care about time and deadlines. Been trying to get my windows since May 2023 it is now November! I was just told they forgot to put them on the truck and now have to wait again! What is next they were never made? We were specifically told no later than the 7th and they miss the truck by 8 hours. That is not by accident that is on purpose!

****** ****, we apologize for your disappointment in the lead time for your window order. However, we thank you for your Review. Here's clarification on your concerns. The company you made your initial purchase from went out of business after you placed your order with them. This prevented ProVia, as the manufacturer, from manufacturing the order as we solely sell our finished products through a dealer and distributor network. In late summer another dealer in your area came forward and agreed to take on most of the orders from this dealer who went out of business. Once everything was finalized between them and us, ProVia proceeded to manufacture your order at the end of September. Since then, 24 of your 32 windows were completed and delivered to this dealer on October 24. The remaining 8 were delayed due to inline quality issues which didn't meet ProVia's quality standards. They are now complete and will ship out on November 9 and should arrive at the dealer's location on the 14th. The truck making the delivery on November 7 had already left the factory and was en route to the western U.S. prior to these windows being completed. Again, we are very sorry about the delays for these 8 windows but there wasn't any intentional delay for these windows to be shipped out.