Business ProfileforLitehouse Pools & Spas

In may we bought a gazebo and hot tub from Litehouse Pools on Arlington Rd, Akron. While in the showroom the sales lady said that curtains came with the gazebo and they just were not displayed in the showroom, once the gazebo was delived there were only screens no curtains. I called and spoke with the manager and was told that Curtains didn't come with the gazebo and that I could purchase after market ones at home depot for around $500. 2 weeks later on May 29th the hot tub was delivered. The delivery guys were great, but upon opening the hot tub (removing all the packing which the do not dispose of) there was a few inches of water and dried up dead mice. So gross!! Again I called the store Mgr. He didn't seem too concerned, just said he would let the warehouse know. I also asked for a manual, which was not included, he said he would email me a pdf, of course, everything is online, 78 printed pages! Anyway, you have to have a certified electrician do the wiring or it voids the warranty. After getting several quotes and scheduling the hot tub was finally booked up on June 16th!! We filled it up and nothing happens. The electrician comes back out. Verifies his work, still nothing. I call Litehouse again. By this time is 3 in the afternoon on a Friday. Of course no phone call back. I call back on Monday, still he couldn't tell me anything. Later That afternoon I get a call from the service department. The first thing she says is, if we come out and it turns out to be an issue with the electric you will be charge $150. She suggests that I have the electrician call to confirm he did the wiring properly. The company we used, Hilscher-Clarke Electric did an outstanding job. Shane called them, confirmed everything was correct. The next day my window was from 10-2. He showed up at 2:15. The first thing he did was ask if I had a copy of my receipt for the electrical work. They wanted to charge me for the appt if they could. The guy said it wasn't hooked up right. I called the Hilscher-Clarke and Shane called right back, everything was correct! The mother board was bad! He didn't have any on the truck and would have to call the manufacturer to see when he could get the part. When I called the service dept later, Amy was rude and said he was just out there today so I won't have his paperwork until the morning and the manufacturer is in Vagas so I won't know anything until they get back to me on whether the part is on back order and since there is 3 hr time zone difference it will be a few days before I know anything. Heard nothing on Wednesday from the service dept I called the Mgr Wednesday morning (10:15) and told him what was going on and said given our experience, I don't want a brand new hot that we paid 10,000 for fixed, I want it replaced with a brand new working hot tub. (THINKING ONCE A LEMON ALWAYS A LEMON) **** said he had never encountered this situation before and would need to inquire how to do this. Today is Thursday after 10. No response from **** or the service depth. I know things don't happen very quick these days but after spending 12,000 for the gazebo and hot tub, I expect at least information on what's happening.