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          Rad Air Complete Car Care and Tire Center - Strongsville has 1 locations, listed below.

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            Business ProfileRad Air Complete Car Care and Tire Center - Strongsville

            Auto Repair
            BBB accredited business

            Contact Information

            12922 Pearl Rd

            Strongsville, OH 44136

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            Email this Business
            (440) 574-7298

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 12/1/2011

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            12922 Pearl Rd, Strongsville, OH 44136
            Email this Business
            BBB File Opened:
            8/19/2011
            Years in Business:
            12
            Business Started:
            7/11/2011
            Business Incorporated:
            10/8/2010
            Accredited Since:
            12/1/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • L & M Auto Specialty, LLC
            • Rad Air Complete Car Care and Tire Center
            Business Management
            • Mr. Mike Munger, Owner/Manager
            Contact Information

            Principal

            • Mr. Mike Munger, Owner/Manager
            Additional Contact Information

            Fax Numbers

            • (440) 638-4975
              Primary Fax

            Email Addresses

            Website Addresses

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            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/10/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            August 2, 2023 - *** *** worked on MKX for $3,773.41 Front Brake Pads Front Brake Rotors Front Lwr Control Arms Center Hub Assist Front Wheel Bearings Front Axle Assembly Outer Tie Rod Performed Thrust Angle Wheel Alignment. Checking & Adjusting where needed Received call from **** with Rad-Air. He said they completed my car and that everything was replaced and I have a new front end. September 19, 2023 - The left front wheel locked up while I was turning into a residential neighborhood. Called Heidi’s Towing to tow car to Rad-Air $319.18 September 21, 2023 - **** from *** *** called to let me know my car is repaired and ready to be picked up. He said there is no cost to me for the repairs. (I did not receive any paperwork for these repairs so I cannot confirm or deny what work was completed) October 6, 2023 - The right front wheel locks up while I was driving. Called ******* ****** to tow car to Rad-Air…Again $373.62 Received a call from **** from Rad-Air. He said that the wheel coming off was not the result of the work they completed. I asked how this could be since he had told me they replaced everything. He said that the damage was from the front strut going bad. **** quoted the repairs at approximately $1,300. Told him I would get a second quote. I called Center Towing to tow MKX from Rad-Air to Bennet’s Auto Care across the street. October 13, 2023 **** from Bennet called to let me know he had my car repaired. Total cost $749.52 The Strut was damaged but, not broken. **** removed and replaced the strut. He said it looked like I locked the front wheel in a vice and forced the steering wheel to turn, resulting in twisting the strut. (I did hear a pop & had a tough time turning the wheel right before the wheel fell off) I argue that the strut was fine until I needed to force the steering straight. I struggled to do this because something that Rad-Air replaced failed. Their poor work caused the damage to the strut along with all the remaining damage & costs.
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            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jimmy G.

            02/27/2023

            My experience with Rad Air Complete Car Care and Tire Center Strongsville is a disaster. Mike is an arrogant and rude manager. He does not know how to communicate and appropriately address customer concerns, only escalates situation. He can surprisingly mess up an easy oil change job and permantly loss a potential new customer for repeating businesses. Here are some highlights on what happened: 1) Mike SLAMMED the door at my face for TWO times because I care about my car and want to offer a way that I feel comfortable with to remove a possibly stuck oil filter cap. And yes in the reply of this bussiness they will emphasize that I entered their service area for about 3 mins and stood far away almost hugging the wall from where they were performing the job trying to talk to the mechanics on a possible other way to remove the stuck cap. This would be a classic logic error that excuses others in order to cover up their own wrong action. DON'T BUY THAT. Regardless me entered the service area or not, this is absolutely NOT the way to treat a customer! By the way it was raining out there perhaps Mike just wanted a concernced customer to stand out there getting wet while trying to gain understanding on what they are trying to do on his car through a little window. Mike's angry and offensive surprised me very much and I could not come up with a single legit reason for his all of a sudden such attitude unless the service area is unpresentable. Don't say that it's your insurance policy that does not allow any one other than workers be in the service area. No normal people purposely enter the area to get hurt and put you in trouble! They just care about their cars and Mike seems NOT showing any sympathy on that. 2) I made it fully clear to Mike that I am aware the oil filter cap may be stuck and normal appproach of 3/8 drive wrench may not remove it. I further acknowledged and agreed that if the cap breaks upon removal using more...TO BE CONTINUED due to characters limit

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