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Business Profile

Tree Services

Affordable Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    Need to send more pictures to see if you see nine trees cut down all I see is branches cut off and laying back of my house and on ground and on top of my motorcycle that got brown tarp on it! And I sent pictures of the front of my house the branches they left in my yard and creek and city made me move them or get finder for clogging up the drain! They are a very Bad Company, Liar, BIG LIARS, NOT RESPONSIBLE,FOR NOTHING, THEN TRYING TO ADD GAS CHARGES, AND HAUL AWAY CHARGES, WHICH WASN’t discussed! I thought cutting a tree included branches being hauled away also, why they charging more money like i was getting charged 3 times for 1 tree the pictures I just sent are from my bedroom window to show you all the branches on the ground and no trees cut down but all the bare trees they just cut the limbs off not the tree itself, I’m disabled how can I clean this mess up! THEY ARE VERY SAD TREE CUTTERS, VERY IRRESPONSIBLE BUSINESS! It makes me sick how they treated me!



    Regards,



    ****** *********** in my yard and around my house, and I’m disabled and no help to help me get this mess cleaned up! Shouldn’t they have to take what they cut? And I WANT MY RECEIPT, THEY GOT OVER ON ME, AND IM 60 and disabled and got handicaps, and they took advantage of me! HELP ME PLEASE!

    Business Response

    Date: 01/09/2023

    Mrs. *********** received a bid of 1,100.00 for (9) trees on hillside and the addition of (2) trees on the opposite side of the property;  inclusive to all equipment, labor, fuel and service fees.

    That (bid) did not include clean-up; disposal of all wood, brush and debris; that would have been an additional 500.00 or additional labor cost of 500.00

    We are not in the habit of getting over on people or aiding in insurance fraud or get rich quick scams.

    Nor are we a non profit organization.

    She has received her receipt and the full scope of the agreed upon service provided; by accepting said receipt.

Affordable Tree Service is NOT a BBB Accredited Business.

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