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Business Profile

Tree Services

Productive Tree & Mulch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 12, 2024 **** ******* from Productive Tree and Mulch put a business card in our door. My wife contacted them on this same day and he came and gave us an estimate of $1,800 to remove a large tree in our back yard. The agreement was they would be done in two days, they would haul away all of the wood, and clean up our back yard of the debris. He stated they would start that day and be completely done the next and his exact words were "you'll never know we were here when we are done." They started work a couple of hours later which by now was about 2pm. When I got home around 4pm my entire back yard was covered in huge tree limbs, large branches and sticks. They dropped a huge branch on my chain link fence bending the top rail causing damage. When I got home and saw the back yard and damage to my fence, **** assured me it would be cleaned up before they left and the fence would be fixed. At 4:45pm they were packing up to leave. My wife asked about the yard and ****** reply was "Do you see what time it is?" The next day was beautiful and they didn't show up at all. I called and spoke with the owner who told me that one of the crew had legal issues and he gave them all the day off. He guaranteed they would be there the next day. My wife and I both expressed concerns because the next day was supposed to rain heavily all day. Joel, the owner, said it didn't matter, they worked in everything but lighting. The next day, in a downpour they showed up. The brought a ditch witch into our yard to remove the stumps and tore our side yard, our neighbors yard and back yard up. They even ripped the fence post out of the ground. When they left that night **** asked if they could get paid but I refused because the job wansn't done. They came back one other time to get their ditch witch and trailer and left our yard destroyed and a huge pile of wood in our driveway. We had to hire another company to remove the wood and re-landscape our yard.

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