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Business Profile

Tree Services

Hank's Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 12 Hanks trimmed a tree on my neighbor’s property causing damage on my property. Hank did not notify my neighbor or myself of the damage at that time and my neighbor paid him in full. Next day I found a small pine tree damaged and a cable line down. I have texted Hank numerous times (12-13, 12-19, 1-4, 1-11, 2-17, 1-19, 2-6, 2-7, 2-10, 2-14, 2-28) to find out when these problems will be fixed. On 1-9 he said he would fix them for sure that week. As of 2-28 nothing has been done. I have not gotten any response from my last 4 texts. The cable line is on my garage and I am afraid with these strong winds we have been having that it is going to slide off the garage and block me from either getting my car in or out of the garage. The small pine tree will need to be replaced, it is dying, but I understand that cannot be done until the weather turns warmer, I do hope it does get done when the weather breaks. Hope you will be able to assist with getting these issues resolved. It is very frustrating that nothing has happened with the cable line which was damaged 2 1/2 months ago.

Hank's Tree Service is NOT a BBB Accredited Business.

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