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Business Profile

Tree Services

Haley's Tree Company
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hailey's Tree Company came last fall and cut down two trees and trim another. I have had no issues with one of the trees they cut down. It was done perfectly. The second tree they cut down I was told would not come back once they did. This is why I had it cut down. I wanted it gone. The tree came back and is growing twice as fast. I asked last October for them to fix it. From October to April I didn't hear back. Then when I did they completely ignored me June 19th I asked her again about this and she's telling me it's my fault. And all I wanted is the tree recut down because they told me it wouldn't; grow back. Now that I know they were dishonest I can find another solution once the tree in manageable. I don't need anything else from them. Just to cut down the tree they told me would never come back. All of this is after they didn't even trim the one tree I asked them to trim and they had to immediately turn around and do it. She was very helpful with that issue.

    Customer Answer

    Date: 06/20/2025

    My issue is has been fixed. The complaint is not valid anymore

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 4 of this year, Haley's Tree Co. cut down a trunk of a tree and damaged my roof and gutter.
    It has been 3 weeks today, and the damage has not been fixed. I have gotten what I consider the runaround from Tracie Haley the owner. After 2 weeks of no resolution, I found a General Contractor here in town who supplied her on Sunday the 22nd, with a quote and she was to get the money to him. As of this writing, he has not seen the settlement money.

    Business Response

    Date: 10/10/2024

    We worked for this gentleman we did a little damage I did everything I could to call as many roofers and spouting guys as I could I could not get a hold of anyone I kept in contact with him the whole time I did explain to him that I was out of town for a family emergency on two days and I was unable to answer during those two days but I did also call him several times and keep in contact these screenshots will show that I was on top of doing what I was supposed to do

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them before the job was complete, as I wrote the check ( they were almost done) they said their saw was dull and they would come back tomorrow to finish the job. One of the large logs Had not been cut all the way through and the tree had not been cut all the way down. They left a truck and a chipper here for 2 days so I assumed they would be back to do it. When Travis the owner came back he wanted to cut down another tree, I said we need to finish up the one you just cut, he said he would be back. As you can read from the text messages he just kept lying about coming back

    Business Response

    Date: 12/06/2023

    Please advise of address and cost of job also you mentioned it just wasn't finished so I can not provide a full refund the job was atleast 90% complete so I have no issues refunding a reasonable refund. 

    Business Response

    Date: 12/08/2023

    This is an update. I sent a team over yesterday to get the stump cut and get the rest of the wood cut up. The customer explained to the workers that she was very happy and satisfied with our work.

    Customer Answer

    Date: 12/08/2023

    They did come back and finish cutting the stump down

Haley's Tree Company is BBB Accredited.

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