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Business Profile

Tree Services

Care a Lot Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/13/24 ****** ********** paid 1819.00 to have work completed in his backyard. Care A Lot did not fulfill the contract created (did not finish job of trimming the trees). There has been many attempts to resolve the issue. ****** ********** simply wants the contract fulfilled or a partial refund of $800.00

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2024, I hired Care-A-Lot Tree Service to remove a tree in my front yard. The stump and roots were also to be removed. I was very specific when discussing this with **** ********. I pointed to the roots in the yard and was clear that those are to be removed as well. He stated that it would be no problem to remove those for the agreed upon price.

    The tree was removed, along with minor trimming of a tree in the backyard, along with a cable that was installed in the tree back there as well. They finished for the day and was to return at a later time to finish up in the front (stump and root removal). I assumed this was the case as they just left and did not say anything about when they were to return to finish the job.

    Several days later they showed up on 1/30/2024 to finish removing the stump. I happened to be home at that time (again, was never notified when they were returning) and spoke to another person who seemed to be in charged. They said they were removing the stump and I reminded them to remove the roots also. I even pointed them out to the man and he said no problem! I went ahead and paid with credit card and left. When I returned home the roots were still there. None had been removed. I called them back at ************ and ************* the numbers on their business card. I called at least 12 times over the next couple of weeks before finally getting a call back from **** ********. We discussed the roots and how I need them removed. He said he would call me back the next day and take care of it. I never heard back from ****. I called and left a couple more messages and no return call.

    I'm asking for a refund of $350, the amount I paid another tree company to remove the roots that they failed to do. I will give them 30 days from today (4/23/24) to refund this amount back to my card or I will file a complaint with the Ohio Attorney General for fraud and theft.

    Customer Answer

    Date: 05/06/2024

    I'd like to update the status to resolved.  The owner of the business reached out to me today by phone and we came to a mutually agreed upon resolution.  

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company cut down a tree and chipped branches and removed most of the stump
    We had agreed to take down clean up and stump grinding
    They did the job and we were satisfied until we moved the stacked cuttings and found that only about half of the stump had been ground out
    We are asking them to please stop out with grinder and finish the job as we have no way to do it
    We paid them upon completion of the work expect them to be honest and finish the job
    See attached invoice

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Care-A-Lot tree service to cut down, remove and grind out the stump of a maple tree that had been blown down at my home. The work was being done on Monday, July 3, 2023. They worked throughout the day and completed everything except grinding the stump. I paid them the agreed upon sum of $1300. They left their truck and chipper parked with the promise of returning Wednesday, July 5 to complete the work. They did not show up. I called and left a message. I received a voicemail apology and assurances they'd return to complete the work the following day. By Friday the truck was gone and the stump had not been removed. I called and texted them several times during that time through Monday, July 10 but got no responses to calls or text messages.
    At this point I would like a refund of the $100 I paid them to grind out the stump, which they have never made an attempt to get done.

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for two trees to be cut down and two stumps to be ground. Dropped the trees and ground one stump but never came back to do the other. No response to calls.

Care a Lot Tree Service is NOT a BBB Accredited Business.

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