Business ProfileforCarmichael Appliance

Scheduled them out for a warranty repair on my washing machine for an error code I had. Tech came within 2 weeks of being scheduled. Tech arrived and quickly diagnosed the issues and said that the lid lock needed replaced. He was able to modify the broken latch to allow the washing machine to operate. He informed me that parts normally take 5-7 business days to arrive. After 2 weeks of not hearing from Carmichaels I called and they said it was on Backorder. I waited another week and received the same response when I called. 4 weeks later it so happened that my new Dryer was not heating so I called to schedule warranty service and asked again about the part. I was told they had no record of the part being ordered at all???? The service lady said she would place the order. 2 weeks later the Dryer repair person was scheduled to diagnose the no heat issue. At about 10am the office called and requested to cancel the service call because they could just order the parts without coming out?? IF this is true, why would you wait 2 weeks to do so when this is the reason I called for service. I requested the tech come out to confirm my issues which he did and said parts would take 5-7 days. The next day the owner of Carmichaels called as I requested to speak with him about my experience with his company. He proceed to blame me for the delays and wasn't willing to address any of the shortcomings of his business or the unnecessary delays they had caused. His attitude quickly changed and said there is nothing he can do about it and after today I can call another company for warranty service which I agreed. I also pointed out that his attitude is clearly the reason they have a 2 star review as he is the biggest problem.