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Business Profile

Swimming Lessons

Aqua -Tots Swim Schools

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Aqua -Tots Swim Schools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aqua -Tots Swim Schools has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Eric D

      Date: 12/17/2024

      We have been enrolled for a month or two at the springboro location and have run into multiple issues.

      We do not feel safe attending anymore. There have been multiple classes where the instructors just do not teach or tell you what to do. They also are usually not paying attention and have even verbally stated they don't want to be there. Having an infant getting used to water, and reading your website about safety I am very surprised at the lack of attention these instructors are giving. Multiple times we have attended and the water has been so cold our infant has shivered, parents shivered and we had to get out of the water it was so cold, one time a makeup class was offered, and another time it was not. Multiple parents complained and even the instructor thanked us for saying something because she was really cold.

      Talking to the GM Jaclyn got us nowhere, and she offered to move him up to the 1 year-plus class, but that does not align with the methodology I understand from your website and we do not feel comfortable doing that. Also, even though we are picking classes with specific instructors they seem to always swap them out.

      Also, while talking to Jaclyn on the phone she was very rude, interrupted me would not put me in contact with the owner because "they own multiple locations so that isnt possible" and hung up while I was talking.

      I would highly suggest any other place if you have an infant looking to take swim classes.

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