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Business Profile

Business Profile

Parts Express

Electronic Equipment Dealers

Business Profile

Parts Express

725 Pleasant Valley Dr.

Springboro, OH 45066

Contact Information

725 Pleasant Valley Dr.

Springboro, OH 45066

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BBB Rating & Accreditation

Accredited Since: 8/16/1999

Years in Business: 34

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

This business has 0 reviews

Customer Complaints

6 complaints closed in last 3 years

1 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 8/16/1999

Years in Business: 34

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Map

Products & Services

This company offers Electronic parts and components for the audio/video industry.

Business Details

Location of This Business
725 Pleasant Valley Dr., Springboro, OH 45066

BBB File Opened:7/20/1993
Years in Business:34
Business Started:11/30/1986
Accredited Since:8/16/1999
Number of Employees:130
Alternate Business Name
  • Dayton Audio
  • Parts Express Intl, Inc.
Contact Information

    Principal

  • Mr. Jeffrey Stahl, President

    Customer Contact

  • Ms. Cil Shaw, Call Center Manager
Additional Contact Information

Fax Numbers

  • (937) 743-1677
    Primary Fax

Phone Numbers

Customer Complaints

6 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Resolved
anonymous user
Sales Tax charged on shipping charges. On 9/23/2020, I corresponded with Part Express having made a purchase. This out of state vendor is charging Florida sales tax rates on shipping of an internet order (# ********). But according to the Florida Department of Revenue, there is no sales tax to be collected on shipping as long as it is a separate line item. Their invoice clearly lists shipping below tax as its own line items, yet the taxed amount includes shipping. (I will happily provide the BBB with all documentation). The vendor replies that Ohio, their home state, allows for sales tax on shipping. While this may be true, it does not apply to a sale to Florida. The US Supreme Court in 2018 held that only Florida is allowed to tax internet sales into Florida.Read More

Desired Outcome

Refund of $0.45 to my method of payment on order XXXXXXXX.

Customer Reviews

0 Customer Reviews

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How BBB Processes Complaints and Reviews

Products & Services

This company offers Electronic parts and components for the audio/video industry.

Business Details

Location of This Business
725 Pleasant Valley Dr., Springboro, OH 45066

BBB File Opened:7/20/1993
Years in Business:34
Business Started:11/30/1986
Accredited Since:8/16/1999
Number of Employees:130
Alternate Business Name
  • Dayton Audio
  • Parts Express Intl, Inc.
Contact Information

    Principal

  • Mr. Jeffrey Stahl, President

    Customer Contact

  • Ms. Cil Shaw, Call Center Manager
Additional Contact Information

Fax Numbers

  • (937) 743-1677
    Primary Fax

Phone Numbers

Local BBB

BBB of Dayton and Miami Valley

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.