Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          National Enterprise Systems has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNational Enterprise Systems

            Collections Agencies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            29125 Solon Rd.

            Solon, OH 44139

            Visit Website
            (800) 973-0600

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            41 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            National Enterprise Systems manages and collects past due debts and accounts receivables from nationwide company clients.

            Business Details

            This is a multi-location business.

            Find a Location

            National Enterprise Systems has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              29125 Solon Rd., Solon, OH 44139
              BBB File Opened:
              3/15/1988
              Years in Business:
              36
              Business Started:
              7/2/1987
              Business Incorporated:
              7/2/1987
              Type of Entity:
              Corporation
              Alternate Business Name
              • National Enterprise Collectors
              • NES of Ohio
              • NES
              Business Management
              • Mr. Ernest R. Pollak, President
              • Mr. Eric Thut, Compliance Manager
              • Mr. Jim Vahalik, Vice President of Sales
              • Chris Taylor, Collections Manager
              Contact Information

              Principal

              • Mr. Ernest R. Pollak, President

              Customer Contact

              • Mr. Eric Thut, Compliance Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Understand consumer rights when it comes to debt collection

              Customer Complaints

              41 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/21/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I am not liable for this debt with ******** ***** I do not have a contract with the national enterprise systems they did not provide me with the original contract as I requested.
              Read More
              Read 40 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kylie H

              12/12/2023

              If I could leave lower than 1 star I would. Joe ****** spoke to me in a very derogatory and accusatory tone. He was rude and talked to me in a way that felt very attacking. I explained I simply wanted some sort of email or letter before setting up arrangements and was told they get told that all the time and they were just interested in setting up payments. I explained I did not live at the address listed and so I had not received anything from them the debt I owe. He then attacked me by basically saying "you know you took out this debt and avoided it so why do you need a letter if you acknowledge you owe it." I informed him I was willing to stay on the phone so they could send me an email with documentation of how to set up the payment and he started to make excuses saying they only had 1 person in office who did those and that he did not want to make me late. Joe kept telling me he did not mean to sound rude or pushy, but that's exactly how he was. Not a great way to offer customer service as a manager or supervisor.

              National Enterprise Systems Response

              12/13/2023

              NES is sorry for your experience. Please contact our Compliance Department at ************ ext. 1599 so we can further assist you.
              Read 7 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.