Business ProfileforNoco Co.

Had a warranty claim on a product (jump pack) and I ended up reaching out to Noco regarding the issue! At that point the customer service representative emailed me a label to have the jump pack sent back in for service. Upon going into **** to return the package, they were not willing to ship it due to hazard (there call) they **** employee stated they don’t ship batteries. I explained the battery had the correct label to be shipped he said it was his judgement not to ship the package. At that point I contact noco and explain the situation I spoke with Steve and he said just bring it somewhere else. I kindly explain to him that I live remote and most, and everything is more than an hour and a half drive for me. He then sells well there’s nothing we can do. I ask to have a supervisor call me. My call is returned by Chris who tells me there is nothing they can do and he recommends I find somewhere that will ship it. At this point I’m being asked to drive over a couple hours round-trip to find somewhere to return their product that has failed that should be under warranty