Business ProfileforSidney Body CARSTAR

I took my 2018 Honda Civic Type "R" in to get a quote to get minor body work done on 4/1023 or 4/11/23. Two door handles and a mirror on the passenger side had chipping paint (this was the main reason I took the car in, because the chipping was obvious and an eye sore) and the rear bumper had minor damage. They took pictures of each area of my car and called me back two days later (4/13/23) with a quote of ~$1390.75 (The quote includes front door, mirror, rear door, and bumper). I took my car in on 5/8/23 to get the repairs made. They contacted me on 5/10/23 buy phone and email informing me the repairs were complete. When the car was "finished", I went in to pick it up on 5/11/23. Upon inspection I come to find out they only repaired/repainted the front door handle, mirror and bumper, and said they forgot to do the other door handle, but replaced a piece of plastic on it, but they would give me an estimate for the other door handle, even though it was part of the original estimate. I called back and was told your estimate was to replace a piece of plastic on the rear door handle and that the Carstar representative saw the paint chips during the repair process this week and probably should have called to let me know (despite them taking pictures of the rear door handle and having it on the original estimate). I want the job completed as originally agreed to (including the rear door handle which is in the estimate) and for the purposes of my taking my car to have it repaired in the first place. I have included the original estimate that I received for the car which includes the rear door (the only thing needing repaired on the rear door was the rear door handle, which was communicated clearly to Carstar when I took it in originally, and pictures were taken by the car star representative, and why it was in the original estimate). Why is the rear door on the original estimate if not for the door handle? Have them explain that. The REAR DOOR is on the original estimate