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Find a Location

Lucky Ace Construction & Remodeling has 1 locations, listed below.

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    Business ProfileforLucky Ace Construction & Remodeling

    Construction

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3691 Lee Rd Ste 108, Shaker Heights, OH 44120-5139
    BBB File Opened:
    11/19/2020
    Years in Business:
    4
    Business Started:
    4/22/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Nasha Robinson Fuentes, Registered Agent
    Contact Information

    Principal

    • Nasha Robinson Fuentes, Registered Agent

    Customer Contact

    • Nasha Robinson Fuentes, Registered Agent

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/04/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On July the 2th Me and my sister contacted Home Advisor online to get my home trim painting, replace front steps railing, 2 window awnings replace and my kitchen floor replace. We received a response from Lucky Ace, which schedule an appointment to come out on Tuesday July 6th to give an estimate. On Tuesday July 6th, Nasha F******, came by and she took pictures of my home of all the things I wanted to be done. She told us she will give us a estimate. On Wednesday July 7th we received an estimate of 2275.00 for all of the work to be done (this amount she gave us without taking measurements of my floor). The invoice stated that they need 50 precent to start. So we call Nasha on the 7th and agreed to them doing the work, they told us that they could start as early as Tuesday July 13th. On Thursday July 8th we made the 1137.50, which is 50 percent of the 2275.00 of the total cost. Work never done and nothing but excuses, I talk to and emailed them to refund us the 1137.50 as today
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Mary M

    1 star

    01/03/2022

    If you contact this business the owner will tell you that the new name for her business is Lucky Ace Construction &Remodeling. She is still using the address listed. I contracted with her company to remodel my bathroom on April 20,2021. We discussed the project and the materials needed for the project. The project was to start May 25,2021. May 26 bathroom was gutted without any materials being purchased. This was my only full bath. After numerous delays in obtaining needed materials, I finally had a working shower September 14,2021. I was sued for nonpayment by the cabinet maker even though I payed the owner for the cabinet in July. She never purchased the shower door and I had to purchase it myself, even though I had paid the owner to purchase it and was told that she had several times. The workers didn’t come a lot of days or only worked 4-5 hours a day. The workers quit in October without completing the job because they couldn’t get in touch with the owner and stated that they couldn’t return to the job if they weren’t getting paid. I now see she has a great rating with the BBB, and is still using a different name for the same business.

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