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Business Profile

Hotels

Days Inn by Wyndham - Sandusky/ Cedar Point

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 6, 2024 $314.00 was taken out of my account Had a reservation at Days Inn, went to check in, front desk attendant (****) asked me for my reservation #, gave it to him, he said we had a reservation. Checked my bank account and seen they had charged me $314 for my room. My reservation was for $168. Went to see why they charged me so much and he proceeded to tell me that I checked in to the wrong hotel. Why wouldn't he have told me that from the beginning? I went to Days Inn (North) and was supposed to be at Days Inn (South). Was not even there for around 2 hours. I would like to get my money reimbursed for what they charged my account. Also spoke to the Manager 8/8/2024, told me it was my fault, not the attendants. They have not tried to resolve this problem as I am still being charged $314.

    Business Response

    Date: 09/10/2024

    We just did what she asked. She came to our location. The power was out we took down her info and processed payment when power came back up. 

Days Inn by Wyndham - Sandusky/ Cedar Point is NOT a BBB Accredited Business.

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