Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/2/23 I paid Aspen Dental 3566.00 to have all my teeth pulled and to have acrylic teeth made acrylic for bottom and flexilyte for top i changed my mind on getting all my teeth pulled and decided to get 4 teeth pulled on the bottom so i should have 1 acrlic and 1 flexilyte for the top partial i was chaged for 2 acrylics and 1 flexilyte i was just told today that they are waiting on my insurance to pay i talked to the insurance 2 weeks ago ans was told there was nothing turned in except for the teeth extraction and that has already been paid in July the office manager from aspen called me 2 weeks ago and said i would be getting 2600.00 dollars back as a refund and he would put it in my bank account and it should be deposited the next week and it never happened so i called today and was told they are waiting on the insurance to pay there is nothing for the insurance to pay they have already paid

  Business Response

  Date: 11/09/2023

  Response attached.

  Business Response

  Date: 11/09/2023

  [BBB Transcription via Attachment]

  Dear Sir/Madam,
  We are writing to acknowledge receipt of the complaint filed by ****** ****** regarding their
  experience at the Aspen Dental branded practice located in Sandusky, OH which is independently owned
  and operated by Lakireddy Dental LLC.
  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
  issues raised. A team member from that office will then be reaching out directly to the patient within the
  next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
  solution.
  We appreciate the Better Business Bureau's role in facilitating communication between consumers and
  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
  situation and provide a positive outcome for the patient.
  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
  this matter.
  Sincerely,
  ******* *******

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We was billed for a scaling and root planing for my husband, this service was not provided. This appointment was on June 28, 2023. My husband was with the hygienist approximately 15 minutes. He has had a scaling and root planing in the past, which took close to an hour. When he came out, I was shocked at how quickly he was done so I asked about it. The dental hygienist came out from the back, she stated that he did not need a scaling or root planing, so she cleaned his teeth and the final decision on that was hers. She stated our charges for the day would be $76. They billed my insurance $1072, I am livid. The other thing they needed to do was to remove some roots. On my paperwork it shows they were removing it from tooth 29 and tooth 13, which was preformed 7/8/23. With the issues we decided to see another dentist. The new dentist did some x-rays and informed us there is a root that needs removed from tooth 13. When I called Aspen dental to discuss this their answer was the dentist dead tooth 29 and tooth 12. A root at tooth 12 was never discussed.When I ask to speak to the office, managers boss, I was told he was in charge, so I have asked to speak to the owner of the Sandusky Aspen dental. They also billed our credit care and the amount of $1547, according to our insurance the amount we are responsible for is $502, and that is for scaling and planing that was not preformed. When I ask the rest be refunded he said theyll work on it it could take ***** days. It sure didnt take that long for them to take it. If you need dental work, I would highly encourage you to go somewhere else.

  Business Response

  Date: 09/28/2023

  Response attached.

  Business Response

  Date: 09/28/2023

  [BBB Transcription via Attachment]

  Dear Sir or Madam,
  Thank you for the opportunity to respond to the complaint filed by ********************* on behalf of the
  ********, ** Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC. We will be
  responding to the consumer directly on this communication.
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
  and operated location and care team has the autonomy to work with patients, so they receive quality
  care. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are
  raised, living into our commitment to say Yes to quality oral care.
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
  federal privacy laws.
  Sincerely,
  *****************************