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Find a Location

Firelands Honda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Firelands Honda

      2301 Hayes Ave Sandusky, OH 44870-5318

    • Firelands Honda

      904 E Strub Rd Bay View, OH 44870

    Business ProfileforFirelands Honda

    Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Firelands Honda has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Firelands Honda

        2301 Hayes Ave Sandusky, OH 44870-5318

      • Firelands Honda

        904 E Strub Rd Bay View, OH 44870

      Location of This Business
      2301 Hayes Ave, Sandusky, OH 44870-5318
      BBB File Opened:
      10/30/2023
      Business Management
      • Owner
      Contact Information

      Principal

      • Owner

      Customer Contact

      • Owner

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/30/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      It seems like every time I go in, I tell them issues I am having that go completely ignored or I come out with a problem I did not have before. First, I purchased a package called Cardoc that gives me 12% off services and parts in the shop. I was told I would not be covered anymore. Second, I reported a starting issue which they diagnosed as a bad battery, but I still am having the issue. In my opinion they don’t want to fix it because it’s probably covered by my bumper to bumper warranty and they’d rather charge me for a part out of pocket. Third, I have consistently asked them to change my front brakes, which they never do because I have already paid for them under the Cardoc, even though I’m promised two sets at intervals of 30,000 miles, which I’m way overdue on. Fourth, last time I was in 5,000 miles ago they said my tires were great, now they said 5,000 miles later my tires need replaced, no longer evenly worn and needed alignment(which costs extra). And lastly, I consistently report a brushing noise on my front driver side tire, which has been addressed several times and I did not have before my last visit. Now, the noise is back, which again I’m assuming they won’t fix because it’s related to brakes that I regularly request to be changed and I’ve already paid for. I assume either they sold me a lemon or they are determined I do not get the Cardoc service I paid for and they charge me for all the extra money they can get. I want a total refund of my Cardoc service at this point and I also will try very hard to never buy another car from these people
      Read More

      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB Serving Northwest/West Central Ohio and Southeast Michigan

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