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Business Profile

Propane

Salem Propane

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Joe J

    Date: 01/21/2025

    **********************. Ordered propane on the 14th of January, they took the money out my account on the 15th. Called them 3 times with an update on my propane level and the delivery date keeps getting pushed back to a later date. Just started have issues with them in November of 2024. ***** CUSTOMER SERVICE AND ************* ALL AROUND only reason for the 1 star review is because they won't post without a star rating

  • Daniel S

    Date: 06/29/2024

    When I was getting a refill, the delivery driver mentioned about installing a tank monitor and that they would see when I needed a refill so I don't have to call them.I told the driver that would be great, so she installed one on the tank. Then, in January, I ran out of propane. It took a couple of days for them to deliver, and I was told the monitor wasn't connecting to the network, but they fixed it. Then in April I ran out again so I then went to another company. I called on April 30th to have the tank removed and was told they would be out to get it. I called again on June 24th and was told they would be out to get it this week. But it is still sitting in my yard 2 months later.

    Salem Propane

    Date: 07/02/2024

    We apologize for any inconvenience we have caused you. The removal was scheduled and completed on 7/1/2024.

  • Marty C

    Date: 04/28/2023

    The house I bought was all electric. I had a new furnace installed with propane heat as the backup. I spoke with several propane suppliers and decided on Salem Propane. I cant saw enough good things about the service, install, pricing, and every employee I had contact with was a positive experience. ***** the owner was fantastic. Very informative and helpful. ****** at the front desk always polite and professional and ***** who set the tank, trenched and installed the the gas line. Very knowledgeable, explained everything, and very conscientious about the lawn and clean up. They showed up when they said they would. Follow *** from ***** to make sure everything was right. The pricing was low the customer service was high! I highly recommend. Salem Propane has a customer for life! Id rate them 10 stars.

    Salem Propane

    Date: 07/02/2024

    Thank you for your positive review. We here at Superior Plus Propane DBA Salem Propane pride ourselves on outstanding customer service. I am glad we hit the **** with you. The CSR's ****** and ***** strive for great customer service as well as all of our team from Service Tech's, and drivers to our Field Operations Supervisor. We are glad you are a happy customer and we will work to ensure this experience is the experience you continue to have.

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