Business ProfileforMobility Works

Salesman was great. Helped ** get a used van and was informative and knowledgeable whenever we asked any questions. However the lady in the back who handles the license plate application was so mean. that she made me cry I just could not understand what she needed from me as a first time buyer of any vehicle and as a caregiver to a medically handicap individual Im constantly overwhelmed and my brain does not always function at 100% on anything other than keeping my special human alive so I didnt comprehend the word prescription I needed what she told me to be broken down in a more simplified wording so I could understand or written down for me so I could just hand to the doctor I honestly thought it was included on the handicap application form. I went back twice into the dealership to bring the paperwork but it was always something I was missing she told me it was a courtesy she was even getting me license plates for my van that I was being rude when I simply was trying to understand why they could not just take the paperwork I will never do business with this location on ********* if she works there still she has zero customer service skills. Im terrified she will sale our private information as retaliation or come to my home since my address is on the paperwork just terrible.

Hello ********************,Thank you for letting us know about your experience with us. We take client satisfaction very seriously. Your comments have been passed along to the Regional Vice President to make them aware of your situation. We will take the time to update the BBB community when we come to a resolution.Sincerely,******** Client Relations Specialist