Complaints

This profile includes complaints for Buckeye Utility Billing Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Buckeye Utility Billing Services

  6950 Americana Pkwy Ste B Reynoldsburg, OH 43068-4127

  
• 

  Buckeye Utility Billing Services

  PO Box 820 Pickerington, OH 43147-0820

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buckeye Utilities is an unlawful 3rd party bill collector for water and trash on behalf of Oakwood Management Company (***************************). We are absolutely DISSASTIFIED with the quality of services, not to mention the OUTRAGEOUS bill we are getting. Those 1-star reviews on ****** are true and tip of the iceberg--the shady business practice should not be condoned and should be brought to justice.

  

  Business Response

  Date: 06/12/2025

  Thank you for contacting Buckeye Utility Billing Services

  I have attached the ledger of Mr. ***** for review for ****************************

  The meters are read monthly and billed accordingly to the use 

  if residents have a leak or any plumbing issues in their apartment, per the lease agreement, they are to report such concerns to the rental office at ******************

  Buckeye Utility Billing Services is 30 days behind in reading meter / billing customers for we bill for actual usage.

  the move in meter read on 4/23/25 was ***** and when the meter was read on 5/13/25 was ***** showing 450 cf used in the 1st 20 days

  the rate for this billing cycle was ****** for water and ****** for sewer = $18.40 water $38.80 sewer

  the trash fee was $10.20 prorated for the 1st 20 days of service - monthly trash fee is $15.27 / month which is set by Oakwood Management Company

  there is a $6.00 admin fee also

  there is a $10.00 set up fee / one time / non-refundable which is explained on the Utility Addendum resident signed at lease.

   

  Buckeye uses a blended rate each month, meaning we use the water/sewer bill from the local municipality monthly / this process gives the blended rate monthly to bill residents.

   

  Please let me know if we can provide any further information for understanding.

  Thank you

  ****

  Office Manager

   

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Improper Rejection of Legitimate Payment and Unfair Billing Practices I am a tenant under Oakwood Management Company and pay monthly water utility bills to their billing division, Buckeye Utility Billing Services. In May 2025, I submitted full payment of $268 through **************** BillPay system. This system issues a corporate check via ****************, not a personal check.Despite confirming with my bank that the check is not personal and functions like a cashiers check, Buckeye refused to accept it. Their representative acknowledged uncertainty about the check type but returned it anyway, citing a rigid policy requiring cashiers checks or money orders only. This was based on a letter sent April 22, 2025, after a prior returned payment that resulted in a $45 fee.I believe this fee is excessive and the rejection of a valid, verified bank-issued check is unreasonable. Their policy ignores the legitimacy of widely accepted banking methods, imposes unnecessary burdens on tenants, and risks additional late fees despite my good-faith effort to pay in full and on time.Buckeye is a billing agentnot the utility providerand is exploiting their role with excessive policies. I request that they accept verified BillPay checks, waive the $45 returned check fee, and adopt more reasonable billing practices. This conduct borders on coercive and ***** responsible tenants who act in good faith.

  

  Business Response

  Date: 06/03/2025

  this complaint has already been responded to from Oakwood Management by **** ********, Vice President

  Thank you

  ****

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is inconsistent and does never seem accurate as to how usage is measured. changes in bill all the time and seems much higher than anywhere ever lived before

  

  Business Response

  Date: 03/27/2025

  your utility bill which you referred to account # ****** / for **** & ******* ******* / for ***************

  showing on the utility bill attached service dates from 1/2/25 to 2/1/25 

  showing # of days in billing cycle (31)

  showing meter read - previous = 79040

  showing current meter read = 81450

  showing use of 322 cf used during this billing cycle

  the rate for water / sewer is showing on the bill of water rate : ***** and sewer rate *****

  example 322 x ***** =***** (water) and 322 x ***** = $38.19 (sewer)

  water use billed $*****

  Sewer use billed $38.19

  Trash Fee $14.66

  Admin Fee $6.00

   

  changes in the billing / use each month / due to fluctuation of use in the home / that is registered by the meter installed.

   

  rate fluctuate each month also, for Buckeye Utility uses a blended rate methodology to bill residents each month for service

   

  please let me know if there is any other information i can provide to the customer or any explanation needed.

   

  billing for this customer / in use / charges has not changed drastically or to warrant any concerns.

  Please let me know if i can assist further

   

  ****

  Office Manage

  Buckeye Utility Billing Services

   

   

   

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buckeye Utility Billing Services handles our water utility billing. We have been customers with them for 5 years. This current utility bill has been drastically off value. 2 months ago, *********************** (oakwood Management Company), the company we rent under, replaced our water meter in the basement of our town home. Since then, the values have been off due to readings that were not accurate. I attached pictures of bill and meter reading display to show how off it is. ******** Square and I have been trying to get a hold of someone at Buckeye utility that can fix this bill, but we can not get a hold of the manager required to make a decision to correct bill (her name is ****). Any time I have personally called, it has been someone else and they say **** is on vacation. We would like to get a resolution of getting this issue expedited so we can get a accurate water bill; currently, me and my family are dealing with a drastically high and inaccurate water bill looming over us. (Details of bill and water meter are in pictures sent with this). The bill states we had a meter reading of 4180 cubic feet this month from a meter read of 370 cubic feet last month. It was verified that there was no leaks in town home that caused this. My new meter that was installed around 2 months ago reads 1409 cubic feet for its lifetime usage. **** is around 675 dollars and hasn't been paid yet. We have been trying to resolve this before it becomes late.

  

  Business Response

  Date: 11/04/2025

  Thank you for contacting Buckeye Utility Billing Services
  
  On 11/20/25 buckeye sent over a work order to the site (as a courtesy) regarding the high use from the read dates of 9/30/24-11/1/24 showing 4180 cf and to check the apartment for leaks / get reads in/out and check all work orders during this time.
  11/26/25 buckeye received the work order back from site/ stating reads in/out = ****** no leaks / no running water meter not moving when no water is being used. With the reads provided from site/ they coincided with previous months reads and meter is working properly.  On 11/27/24 the site sent pictures of the meters in/out w/ reads showing.
  On 12/2/24 the resident called into buckeye to see what was going on
  On 12/6/24 the resident called into buckeye to say the usage was no way on him and needs corrected.
  On 12/9/24 resident called back in was told manager was out that day would get back with him.
  On 12/10/24 resident called back into buckeye stating **** **** (regional) of Oakwood Management said the bill would be credited.
  12/11/24 (manager) **** emailed the site/ regional back / asked why changing out meter / there is nothing wrong w/ the meter it matches in/out and coincides w/ previous reads for billing / that buckeye needed more information due to the use is back down to normal at this time.  Something happened / and was not reported / resident possibly fixed themselves?
  12/11/24 per regional **** **** just discount the billing to average / meter is going to be replaced
  12/11/24 averaged the billing for resident to 375 cf and credited $194.82 for water $403.33 sewer and $5.00 late fee for that month = $603.15 total credit given
  12/11/24 per site manager and regional they were to reach out to ****** **** resident at 543 Maize Ct to retract the BBB complaint 
  12/17/24 new meter was installed in/out /reads prior to replacement ****** in/out
  
  I didnt realize no one followed up on this BBB complaint / it was taken care of in a timely manner and credited to the resident.  Please resolve this concern on the BBB site and make good.
  
  Thank you
  **** ****
  Office Manager / Buckeye Utility Billing Services
  
  

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past 25 of February I received I bill from Buckeye Utility Billing Services that is overcharged. I get in contact whit my leasing office and they check and say is no leaks. The meter is a new electronic one. I been try to get in contact to them but so far I have no lucks and any replay back when I been left messages whit my contact information.

  

  Business Response

  Date: 03/08/2023

  As of 3/8/23, the resident has not left any messages or sent
  any emails to Buckeye Utility Billing Services about their billing concerns. On
  2/25/23, the invoice sent out was for current charges of $444.48 and showing a
  past due amount of $203.98 totaling $648.46 due on the account. The current
  invoice shows usage from 12/12 – 1/17/23 2230 cubic feet in 36 days. On
  2/28/23, you made a payment of $320.50, which included the $0.50 convenience
  fee from invoice cloud bringing the total amount due down to $328.46.  I have provided the last 6 months in invoices
  amounts and usages below. I have also attached a statement of the account as well. I spoke with the rental manager on 3/8/23 and she stated that
  no work order has been requested to have the home inspected for leaks in the
  last few months. The rental office stated she would have maintenance come out
  and inspect the home for any leaks or running toilets and send us the completed work order. They will also check the
  water meter to see if working properly and get the meter reads to make they are
  coinciding.
  
  9/25/22   $223.16    7/13 – 8/11   1350 cubic ft. in 29 days
  10/25/22   $263.05    8/11 – 9/12   1550 cubic ft. in 32 days
  11/25/22    $302.32   9/12 – 10/13   1490 cubic ft. in 31 days
  12/25/22   $337.00    10/13 – 11/15   1720 cubic ft. used in 33 days
  1/25/23    $294.66   11/15 – 12/12   1330 cubic ft. used in 27 days
  2/25/23    $444.48   12/12 – 1/17   2230 cubic ft. used in 36 days 

  We will reach back out once we have received the completed work order from the rental office. 

  Thank you,

  *****

   

  Customer Answer

  Date: 03/13/2023

  I want to know why is the high charging price of my sewer fee. In the answer that Buckeye water company give, mention all the water bill information. Thinks like (water uses, how much was i own and how much i pay and when i pay), but they don't explain what is the reason off the high price fee in sewer ($240.00) that is the double of what I used in water. And I spoke whit my closes neighbors and neither of then are receiving a high charge fee for sewer. I that don't have anything to do whit how much water I sepnd or if is a leak in the apartment.  I ask the maintenance guys when they came to check today 13 of March and they say the Buckeye water company is the one that need to take care of that.

  
  

  

  Business Response

  Date: 03/14/2023

  The sewer is based on the amount of water the you use. Example if you used 800 cubic ft. in water then you are charged 800 cubic ft. in water and 800 cubic ft. in sewer. The sewer charge has 3 charges as it is not only for sewer it is also for storm water and clean river fund per the city bill for the property. This is why the rate for the sewer tends to be larger than the rate for the water with having 3 items. Please see the explanation of the blending rate billing below. 

  Per your
  request, we are responding to you as follows regarding your Buckeye Utility
  Billing Services bill. 

  There are
  always many questions regarding the billing of water and sewer in apartment
  communities.  The information below
  outlines specifics in regard to the billing of water and sewer at Lakes of
  Westdale.  If there are further
  questions, please do not hesitate to contact us.
  
  Lakes of Westdale apartment community is provided water and sewer service by the City of Columbus.
  Typically, the City of Columbus increases its rates each January.
  The City of Columbus bills water based on hundred cubic feet. One hundred cubic feet = 748 gallons of water.
  Sewer is based on water consumption. If you use 1,000 gallons of water, you are billed for 1,000 gallons of sewer. However, the rates for water are different than the rates for sewer. Sewer rates are higher due to the cost of sewer treatment.
  The billing for an apartment community is slightly different than the water/sewer billing of a single family residence.
  Built into the water cost is a service fee based on the size of the master meter. A single family home would typically have a 5/8” meter at a cost of $53.31 per month. Lakes of Westdale has a larger meter (6”) since the meter serves the entire community. A 6” meter has a cost of $407.58 per month which is prorated to the number of days in the billing cycle. Therefore, some months it is higher than $407.58 and if the billing cycle is less than 30 days, this service charge is less.
  Apartment communities are billed using “consecutive” rates rather than “residential” rates. This generally works to the advantage of the apartment community because then it is not subjected to an increased rate over 5ccf (ccf=100th cubic feet) .
  Fees for Clean River Fund and Stormwater charges are based on the impervious area of the community and therefore will be higher than that of a single family residence.
  
  Buckeye Utility Billing is an independent billing company. It is one of many around the country.
  Billing companies are used because the City of Columbus, like most water districts in the U.S., will not bill apartment residents directly for their water/sewer use.
  Buckeye Utility Billing cannot and does not bill residents for more than what they are charged by the City of Columbus. They are recovering their costs.
  Buckeye employs a “blended” rate methodology to calculate the water and sewer bills of their residents.
  A blended rate will fluctuate monthly. It is based on the total consumption of the individual sub meters in the community and the cost of the water and sewer.
  A blended rate allows the community to recapture the cost without billing residents for more than what was billed to the community.
  Buckeye employs an outside firm to monitor usage from month to month. Increased usage due to leaks, excessive use in the community, etc. are deducted prior to the rate calculation so that residents are not paying for water/sewer in these situations.
  A blended methodology is a legal and acceptable form of billing in the State of Ohio and Franklin County.
  Buckeye is allowed to charge a monthly bill or administrative fee to cover the cost of their services. This fee was approved by the PUC in the ******* case.
  
  Please
  let us know if you have any other questions.
  
  Buckeye
  Utility Billing Services