Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite having emails from Janna M**** and Patrick ***** (******* *******) and documentation that Diyanni Homes would pay for the electrical connection to the house, they refuse to pay the invoice of $2499.
  As the home owner, I had to call to establish electrical service and thus this charge will harm my credit rating unless I pay for the invoice.
  Diyanni has said since they already paid for this work since they dug the trench, but I spoke to the electrical service provider (AEP) and they said there is one charge only for the connection. As there is only one charge on the Land Improvements Estimate document, Diyanni should pay this invoice ASAP.
  The documentation that has been uploaded shows how the charge for electrical installation was changed to Diyanni Homes. I also have emails that I cannot upload below but will gladly with BBB.

  

  Business Response

  Date: 10/11/2023

  Thank you for providing us with additional information
  regarding the payment discrepancy related to the electrical connection for your
  home.
  After reviewing the
  "Land Improvements—Pay Diyanni" Change Order, we understand that
  trenching and conduit installation for the secondary electric were indeed
  carried out as part of our project scope. This work was efficiently performed
  by Central Ohio Gas Line Services LLC, which DiYanni Homes promptly covered the
  costs associated with this service as contracted in the “DiYanni Land
  Improvement” Change order.
  Subsequently, AEP
  completed the installation of the service wire within the conduit. Noted in the
  land improvement budget sheet, under category “Electric Connection to service
  provider costs (aid to construction)”, a monetary amount was budgeted in your
  contact to help cover the costs for the service provider AEP connection fees to
  get power to the site, transformer, connections to the temporary and permanent
  service to house. This was classified as a "customer pay
  direct" item and reviewed with you at the land improvement
  orientation. 
  This means that this
  specific part of the project falls under your direct responsibility as the
  homeowner.
  
  We want to assure you
  that we are committed to resolving any outstanding issues fairly and equitably.
  If you have any
  further questions or concerns related to this matter, please feel free to reach
  out to us. We are dedicated to working collaboratively with you to ensure that
  all aspects of this project are addressed to your satisfaction.
  Thank you for your
  continued communication and cooperation in resolving this.
  
  Sincerely,
  Diyanni Homes

  Customer Answer

  Date: 10/12/2023

  I am rejecting this response for the following very clear reasons:

  1) The AEP invoice (attached) is for underground installation; it is not for the installation of a transformer, the installation of an electric temporary pole (which we never had), nor for connection of electricity. It is for UNDERGROUND INSTALLATION.

  2) The email response from Patrick B**** (attached), the ******* ******** clearly states that Diyanni is responsible for both the primary and secondary installation

  3) AEP indicated there would only be one invoice for the electrical installation.

  4) The work that Diyanni refers to in the Land Improvements (attached) is estimated to be $600. The work for trenching is estimated to be $2720. The actual AEP invoice is for $2499. Given the invoice lists "Underground Installation" that includes information regarding the length of the trench, the estimates and the description clearly indicate this is referencing the trenching work.

   

  Regards,
  

  
  
  **** ****

  

  Business Response

  Date: 10/24/2023

  The AEP work ticket clearly states it is for supplying
  facilities, which also means wires and connections. It does not mention the
  charge of digging the trench. DiYanni Homes contracted and paid Central
  Ohio Gas to perform this task required by AEP. On most scatter lot
  construction sites, AEP requires an outside party to dig the trench and
  will not perform this task "in-house".
  The Land Improvement
  Estimated Cost Document clearly states under Item Name: Electric to House
  Underground Trenching: Customer Budget Pay Direct As previously stated,
  Under notes, it also states this includes underground trenching and
  conduit from transformer to house. The total cost was estimated at
  $2720.00. A customer-pay direct item is to be paid directly by the
  customer. The electric connection charges on the attached Land Improvement
  Document is also listed as a customer-pay direct item and was estimated at
  $600.00
  Per Central Ohio Gas,
  the $1400 was for the gas line to be run.
  The email in builder
  trend you are referring to sent to ***** ***** on 12/13, states:
  We received
  an invoice from AEP for the trenching work (see attached invoice). However,
  this item was one of the items that were “flipped flopped” from a customer
  budget direct item to an item to be paid by Diyanni (see attached Change Order,
  the attachment and email correspondence below, and a spreadsheet I created
  detailing those items that flipped.)
  
  You refer to the
  attached invoice from AEP as trenching work. As stated previously, AEP did not
  perform the trenching work for your build. This was performed by Central Ohio
  Gas and the cost of that work was contractually paid by Diyanni. The attached
  AEP invoice you are referencing the installation of the underground facility.
  The AEP invoice amount of $2,499.13 does not include trenching and is
  considered a customer direct pay item as stated in your signed land
  improvements contract.
  The land
  improvement does clearly state DiYanni's responsibilities and the customers
  responsibilities. Lastly, DiYanni Homes advised the ****'* during the land
  improvement orientation to meet with AEP prior to the start of construction to
  obtain aid to construction costs. AEP mandated the customer to use a different
  transformer location than the closest transformer DiYanni Home assumed would be
  used. 

  Sincerely,
  Diyanni Homes
  

  Customer Answer

  Date: 10/30/2023

  I completely and wholeheartedly reject Diyanni's response.
  

  They completely ignore all evidence to the contrary, yet provide no evidence of their own.

  They state that the work is a customer direct pay item, yet ignore the fact (and evidence) that the item listed in the Land Improvement Estimates was switched to a Diyanni pay item. (See email from ***** *****.)
  

  They also ignore the fact (and evidence) that ******* *****, the DIYANII ******* *******, responded to an email from both me and ***** ***** stating that it was an item to be paid by Diyanni (see email provided). That email had the AEP invoice as an attachment! I've provided that email, and Diyanni has access to that email in Buildertrend, but refuses to acknowledge it.

  The transformer was moved not because of the customer, but because ******* ***** mandated it. He said it would save us a couple of hundred dollars off of our Land Improvement costs, which were estimates. Of course, when the construction was completed, Diyanni said those were not estimates, but actual costs. I recommend that BBB investigate that practice, as it appears to me to be fraud. In fact, if Diyanni is portraying these costs to be estimates, but they are actual costs, then I wonder if a class-action lawsuit is warranted. BBB should investigate that as well.
  

  I've provided evidence of the changes to the Land Improvements in terms of customer direct to Diyanni pay items, the email from ******* ***** where he confirms the invoice (which was attached) is a direct Diyanni pay item, and the invoice for the Central Ohio Gas installation. Diyanni has provided NO evidence of anything -- no receipts, no email, nothing.

  In order to protect my credit rating, I had to pay the AEP invoice, as the account is in my name. I will be seeing Diyanni in the Delaware County Small Claims court. Once the judge sees the evidence I have provided, and the lack of evidence Diyanni has provided, I am 100% certain the judge will rule in my favor. I look forward to that day.

   

  **** ****
  

   

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our contract in August 2020. We did not get into our house (which was rushed by builder) December 2022. This was not a covid delay or product delay. This was mistakes after mistakes made by the builder/contractors. We had 8 projects managers. We were lied to many many times. We tried to reach an owner on several occasions. We were only successful in speaking to one once, which we feel at this point the “act” was all for show because we have not heard from the him since even after several attempts. We still have several items (over 100 items) that need completed (just to finish the home) that were to be addressed starting the beginning of January 2023. Some are larger items. They have only addressed a hand full. We have had extremely bad communication from Diyanni and are still struggling with getting our house fully completed. They seem to not care about getting it done. The entire building process with them has been a nightmare and to write it all out, I don’t have the space on here to fit it all. I would never do business or recommend this company and have no idea how they have the rating they do. We have been extremely patient and understanding but they have taken advantage of that. All we are asking is for them to stand by their word and make things right and get the house finished and they seem to have no plan to do so. We have asked for updates since we took occupancy in December and if responded to , we have continued to be told “we are working on it” or “we plan to have a crew there next week” and no crews ever show. The nightmare this has been would seriously sound like we made it up because every aspect of this build has had issues. To the point contractors were contacting us because they couldn’t get ahold of the builder. They were threatening to put leans on our house because of Diyanni not paying them. This was all before we even had drywall installed. At this point we are doing everything we can go get answers and we aren’t successful.

  

  Business Response

  Date: 06/29/2023

  We would like to extend our sincere apologies for the inconvenience and negative experience you have encountered during your home building process. We deeply value your feedback and are committed to addressing any concerns to ensure your satisfaction.
  We truly appreciate your willingness to meet with our Senior Quality Control Manager and Mr. Diyanni, the owner of Diyanni Homes, on July 8th. This meeting presents an invaluable opportunity for us to gain a better understanding of your specific concerns and work together towards finding appropriate resolutions.
  We look forward to meeting with you on July 8th and working together to resolve these issues. Thank you for your patience and understanding.
  Sincerely,
  Diyanni Homes

  Customer Answer

  Date: 07/11/2023

  We had the meeting on the 8th and Diyanni gave an apology for everything that has gone wrong. They promised to show action behind their words to get my house completed. We agreed that if the work was completed correctly and in a timely manner that I would remove my complaint. They also agreed to reimburse us for the cost we had to pay out of pocket for work to be fixed.
  
  Thank you
  ****** ******* 
  

  
  

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outstanding items business has failed to address or failed to address to consumer's satisfaction

  

  Business Response

  Date: 06/16/2023

  After
  thoroughly investigating your complaint, we are pleased to inform you that all
  items mentioned have been diligently repaired or are scheduled
  to be repaired in accordance with the terms and conditions outlined in the
  remaining punch list.
  We
  take great pride in the quality of our products and services and we value the
  satisfaction of our customers. We understand the importance of completing your
  home to meet our benchmark quality, providing peace of mind with the quality of
  products used to construct your home, and a positive home ownership experience.
  Once
  again, we apologize for any inconvenience caused, and we appreciate your
  patience and understanding throughout this process. Thank you for bringing
  these matters to our attention, as it allows us to continually improve our
  products and services.

  Sincerely,
  Diyanni Homes

  Customer Answer

  Date: 06/20/2023

  I am rejecting this response because:  As of 20 June there are still many items that require attention from the builder.  While some progress was made on 7 and 8 June, we have had no updates from them since that time regarding the remaining items (except for non-complete items that were marked complete in ************ erroneously).
  

  We have a concern with the quality of items being fixed.  While DiYanni talks about taking great pride in the quality of their products/services and value the satisfaction of their customers, we are and have experienced something very different.  They have no accountability in the time they have strung us along in this build nor the quality of home we are left with.
  

  They continue to mark items on the Quality “punch list” as complete when they are not, they did not load the customer items into ************ so those items could be tracked (we provided exactly how the Project Manager ask us to), and they continue to fight with us regarding the quality of some of the items stating they meet the benchmark standard. 
  

  They apologize in writing for any inconveniences caused yet they continue to let our build go unfinished.  Our patience exhausted many months ago.  At what point are they held accountable for not completing this home?
  

  Enough is enough, we need the remaining items completed ASAP and to benchmark quality, period.
  
  
  
  Regards,
  
  
  
  ****** *** ***** ******

  

  Business Response

  Date: 06/28/2023

  Dear
  ****** *** ***** *******
  Thank you for sharing the additional details regarding the remaining items that
  require attention in your home's construction. We apologize for any oversight
  in our previous response.
  We
  have ordered more cabinet parts to address your remaining cabinet issues.
  Regarding
  the range hood, we acknowledge your concerns about the color discrepancy
  between the painted trim white and the Cabinet white. The field spray and
  applied paint will always have a slight variation from the baked-on cabinet paint
  and finish. This is displayed as such in our model homes. 
  To ensure clear communication and transparency, we have thoroughly reviewed the
  attachments in the FSCL that contain the list of remaining items. Our team will
  carefully evaluate each item and prioritize their resolution accordingly.
  Please
  be assured that we take these concerns seriously, and we are fully committed to
  completing your home to the benchmark quality you expect. Our goal is to
  address each outstanding item promptly and efficiently, ensuring your utmost
  satisfaction.
  Once
  again, we apologize for any inconvenience caused and appreciate your patience
  during this process. We value your feedback, and we are determined to make the
  necessary adjustments to ensure a positive outcome for your home build.
  If
  you have any further questions or would like to discuss specific concerns in
  detail, please do not hesitate to contact us. We are here to listen and work
  together to resolve these matters to your complete satisfaction.
  Sincerely,
  Diyanni Homes

  Customer Answer

  Date: 09/20/2023

  We are awaiting the final items to be completed per e-mail 13 Sep 23 with Ben from DiYanni.  We are giving them an opportunity to finalize our remaining items but are getting super weary while at the same time trying to work with Ben to gain closure.

  The owners REFUSE to take our calls.  It was not until we stated we were going to go to the office and demand to meet with them that they ask Ben to call us and address our concerns.

  Bottom line, while we may eventually get our items corrected (many we have settled on that are not the quality they boast), the undue stress and financial hardship they have caused us (and so many others) should be illegal.  Instead of allowing them to keep a BBB rating, you should be lowering it so other consumers are not put this nightmare!  They do what they want, when they want without regard for the customer. 
  

  E-mail traffic attached.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took over 2 years to build our house. We finally were able to move in December 2022 and have multiple items that the builder needed to fix. We were told those open items would be addressed within 30-45 days. We have now been in the home for over 5 months and we still have lights hanging, drywall work, painting, and multiple other items that never to seem to be addressed. We have reached out to our project manager multiple times and they will only address one small thing as they have open times with homes that are still being addressed. This means that now we are still not being prioritized since they have open projects. It's extremely embarrassing to have people over with the amount that we paid for the house and have lights and painting not complete.

  

  Business Response

  Date: 04/27/2023

  Thank you for bringing your concerns to our attention. We apologize for the delay in completing the open items in your new home and the frustration that this has caused. The actual build time on your home was 12 months as we dug in Nov. 2021, and you received your occupancy permit in Nov. 2022. We understand how important it is for you to have your home fully functional and looking its best. In discussing your concerns with our warranty team, they have committed to addressing all your concerns asap. The drywall work is scheduled to for the first week of May along with the cabinet door and the light fixture. We are diligently working to secure a date with the painter for their services. We understand that Pella has confirmed that their items are complete, but we will review them with you to ensure they meet your expectations.
  Once again, we apologize for any inconvenience this has caused you. Please be assured that we are doing everything in our power to resolve these open items to your satisfaction.
  
  Sincerely,
  Diyanni Homes

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in our house Dec 24, 2019. Very long and delayed build. There were a few items that needed completed… painting, and some shower tile replaced. It’s been scheduled, then rescheduled. Yes, we were out of town once and only once. Here we are, into our 4th year of living in the house, and we continue to be put off, and quite frankly, I feel lied to. Ryan V*****, ******** *******, will only ask if anything has been done, and if not, are the materials available. The materials have been ordered quite a few times, and still no one knows anything. I’ve been patient and kind, and yesterday I warned I would post a negative review if there wasn’t at least some sort of movement to complete. I can offer the history of email exchanges revealing how long we keep getting put off. I warned them 24 hours ago I would post, and no response. I believe they are only concerned with putting up houses and moving on. Any service after the sale is an extremely low priority. This should be a warning to potential buyers. It’s a shame I have to resort to this to hopefully get movement. I would be willing to remove this complaint if we can just complete what we need completed. Any response to this, short of simply remedying what they stated they would do, is really unnecessary. We just want what needs completed, that should have been done over 3 years ago. Please see my last correspondence with Ryan below…

  

  Business Response

  Date: 03/14/2023

  We take all customer feedback seriously and want to assure
  you that we are committed to addressing your concerns.
  Unfortunately, during the global pandemic we experienced
  disruptions in supply chains and trade channels, which has affected the
  construction industry across the board. We recognize that you have been
  assigned multiple project managers and have experienced delays with your
  project, which has been a stressful experience for you. This is not the level
  of service that we strive to provide. We are committed to improving our
  processes to ensure our customers have a seamless experience. We take pride in
  working with reputable partners who provide quality products and
  services.  We will investigate the issues you have raised and work to
  address them to ensure that our vendors meet our high customer service
  standards. We appreciate your feedback and hope to have the opportunity to make
  it right.

  Customer Answer

  Date: 03/15/2023

  Thanks for the response, although this must be a canned message you offer to all homeowners. We are basically 4 years down the road living in the house. This isn’t a pandemic issue. This isn’t a project manager issue. This is not a scheduling to build a house issue. This is negligence. This is hoping we would just “go away”. This would be completely different if Diyanni would have just followed through to make sure we were completed, instead of me doing the reaching out. Now I get an email after my BBB complaint that another company is handling our items that need completed. No dates are set. No one from that company has contacted me. Additionally, Diyanni is asking if the last company to complete has left materials. No materials. I would just simply request attention be made to this to see through completion. It’s a few items that if there were attention made, they could have avoided a complaint. Is attention possible to complete this? Please let me know when we can expect completion. Please provide dates and times, and names of companies. Thanks- 
  
  Regards,
  
  
  **** *****

  

  Business Response

  Date: 05/26/2023

  We apologize for the inconvenience caused by the remaining paint touchups required in the shower area. Rest assured, we take your concerns seriously and have already taken steps to address this issue promptly.
  
  We are pleased to inform you that a warranty technician has been scheduled to complete the paint touchups on 5/24/23. Our team is dedicated to ensuring that the final details of your project are executed to meet or exceed the quality of any of our model homes, and we are confident that this scheduled visit will resolve the outstanding matter satisfactorily.
  
  Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding. Our goal is to provide exceptional service and ensure your complete satisfaction with our work.
  
  If you have any further questions or require any additional assistance, please do not hesitate to reach out to our customer service team. We are here to address any concerns you may have and to provide the support you deserve.
  
  Sincerely,
  
  Diyanni Homes

  Customer Answer

  Date: 05/26/2023

  Not one call has been received checking to see if we are satisfied. BBB, where do we go from here? Can we please just have our shower done to a standard of quality? Door is crooked, tiles crooked, materials different color. Will rhinever be addressed? 

  
  
  
  Regards,
  
  
  **** *****

  

  Business Response

  Date: 06/29/2023

  Dear Mr. *****,
  Thank you for bringing your concerns to our attention. We
  apologize for any confusion caused by our previous response, and we appreciate
  the opportunity to clarify the matter.
  When we mentioned "providing you with a quote,"
  we were referring to the process of receiving an estimated cost or price for a
  particular product or service. This is commonly done to us an idea of the
  expenses involved.
  If you require further clarification or have any specific
  questions regarding the quote, we would be more than happy to assist you. Our
  team is dedicated to ensuring transparency and providing you with all the
  necessary information to make an informed decision.
  Thank you for your patience and understanding. We value
  your feedback and look forward to resolving any outstanding issues.
  Best Regards,
  Diyanni Homes

  Customer Answer

  Date: 03/21/2024

  The shower was completed this month. Really appreciate Ben helping facilitate. Thanks- 

   

   

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on a house to be built by DIYANNI in April of 2020. It is a one floor, one bedroom, 2900 square foot house. It has now been 21 months and they can not give me a finish date.
  I have been told along the way it would be completed time and time again but still do not have a completion date. One hundred percent of Every goal date they put in "Builder Trend" is pushed out further and further. When I ask about it I get the same answers about how they don't have the people to do it and they want to give us a "quality product" so we can't rush it. I think the worst part of this company is how they just have no concern for you once you sign the contract. I can not get any answers on a date it will be done and I continue to get excuse after excuse of why it is not. This is the first time in my 63 years of life that I have ever reported a company so I do not do this lightly. But I wish someone would have warned us about this company before we signed the contract.

  

  Business Response

  Date: 01/23/2023

  As Mr. ********** has
  stated, there have been unforeseen delays on his project.  The residual
  effect of the global pandemic has caused challenges for the home-building
  industry across the board. The new home construction boom further restricted
  trade and material availability.  This has been challenging for homebuilders and
  customers alike. DiYanni Homes has continuous communication with
  our tradesmen and vendors to keep jobs on schedule as much as is within our
  control.  We are committed to finishing **********'s home as quickly as we
  can, with our focus on delivering a quality product. Please feel free to reach
  out to us if you have any further questions.
  
  Kind regards, DiYanni
  Homes

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our Diyanni home almost 2 years ago. Through the entire build process we have had to deal with poor workmanship issues. Our stoned in fireplace had to be torn out and replaced. The back concrete patio torn out and repoured because it was holding water. The ceiling on our back porch has blown out multiple times and had to be put back up. It still has a sag in it. The front porch patio ceiling has blown out twice. We are currently waiting on that to be repaired and have been since July. The major battle has been our custom master shower. They had to remove several wall tiles due to the corners being broken off. The wall niche was removed multiple times. Initially it was installed crooked with broken off corners on the tile. The shelves were installed leaning back towards the wall so they held water. The wrong color of grout was used on the floor. Their solution was to stain the grout. In September of 2021 pictures were sent showing them that the stain did not work and was washing out. In May 2022 the floor was replaced. The contractor used the wrong tile and again terrible workmanship. Tile corners and edges all chipped. The grout line on the back wall starts at 3/8th of an inch on one end and goes down to almost no grout line at the other end. Many holes in the grout. A Diyanni representative came out and inspected the shower and we were instructed not to use it until it could be replaced. The was around the end of May. It is September 5th and we still do not have a date as to when this shower floor will be replaced. We were told on August 18th that the contractor, I******* ********, said the materials were not in yet. I called the tile company myself and was told that the tile we chose was in stock. I informed Diyanni on August 19th. On August 26th we were told the tile would be in the following week and we would receive a call to schedule the install. Still have not heard from anyone.

  

  Business Response

  Date: 09/22/2022

  We strive to do things the
  right way the first time and in the few situations we don't, we make it right.
  
  The house sits on an empty lot with no wind break. Each time siding has
  came off has been days with exceptionally strong winds.
  
  Regarding the tile shower; We received the approval on their new selections
  8/9. The grout and tile was ordered on 8/11. This is typically a stock item but
  they did not have enough material to supply the whole job. Shower material was
  picked up 9/8 and is scheduled to install 10/3.

  Customer Answer

  Date: 09/27/2022

  Yes, our home sits on a 5-acre farm lot.  There are many Diyanni homes as well as other
  builder’s houses in our area that have no wind block.  You don’t see their side coming off when we
  get stronger than normal winds.  You
  looked over the property prior to building and knew what the conditions were.  You are the “pros” and should have known what
  type of materials were needed and how they needed to be installed considering
  the conditions of where the home was to be located.  The back porch ceiling has come down multiple
  times.  Half of the front porch ceiling came
  down in December of 2021.  The second
  half came down July 23, 2022.  It took
  until September 21st to make the repair.  We were told it was because they couldn’t find
  scaffolding available to rent.  I personally
  called **** ***** on September 9th and found they did have it available which I
  relayed to Diyanni at the time.
  
  Regarding the master shower, from the initial install this
  has been an issue.  They wrong grout was
  used which they admitted to. The solution was to stain the grout.  We questioned that method at the time and was
  told they do it all the time.  We
  reported to Diyanni on October 27, 2021, how terrible the floor looked and asked
  what the plan was to bring this to “Benchmark Quality”.  It wasn’t until February 2022 that Diyanni
  reached out to I******* ******** about replacing the shower floor.  They brought out a couple of sample tiles for
  us to choose from. We were not that crazy about the color choices, so we went
  to ******* to see what else was available.  We ordered samples and let Diyanni know on March 17, 2022. We sent ** from ******** ******** our selection on April 7, 2022. The floor was replaced
  the middle May.  On May 23rd we expressed our concern about the quality of the work and that the wrong color
  of tile had been installed.  We were told
  to go to ******** ****** and pick out new tile.  It was suggested that we go with a pebble tile due to the back wall of
  the shower not being square therefore causing an uneven grout line along the
  wall.  On June 26th we sent
  our tile selection to Diyanni.  We were
  then informed by ******** ******** that we could not use that tile because of
  the no thresh hold design of the shower.   New tile selection was sent to Interior
  Surfaces on July 15th.    We
  were told that they were waiting on materials.  We called the tile company on August 19th and was told the
  tile was in stock for our floor size.  They said that even if they did not have enough that the wait time was
  at most 10 days.   After multiple messages
  to Diyanni with very few responses, and always the same that they messaged
  ******** ********.  We took it upon ourselves
  to call ******** ******** on September 19th and explain our
  situation and explained our concern over Diyanni’s non-responsiveness.  We received a call from ******** ******** on
  September 20th to schedule the repair.  The repair is now scheduled for October 3rd.

  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 10/18/2022

  DiYanni Homes is a scattered lot builder and very often we build
  on rural land. We have a department of professionals that review your lot to
  determine land improvement costs and help position your home in the best
  location based on the customer's approval. Your DiYanni Home is unique to the
  specific lot you've built on. It is very seldom this phenomenon happens and we
  expect it has been resolved. We appreciate your help in acquiring the needed
  scaffolding to get this resolved.
  
  We are actively working on resolving the shower tile corrections and hope to
  have this resolved in a timely manner.
  

  Customer Answer

  Date: 11/29/2022

  No, this work is not complete as you can see by the attached pictures.  The communication between Diyanni and their vendor Interior Surfaces is terrible.  Diyanni continues to send Interior Surfaces to our home without clear direction and nobody from Diyanni to manage the project.  We are the ones who suffer from their lack of planning.  Again, we have been without this shower since May.   I sent a message to Diyanni on 11/22 and again on 11/28 asking when this was going to be completed.  I also messaged ******** ******** on 11/21 and 11/28.  We still have not heard from anyone on when they will be returning. This is absolutely ridiculous that this has gone on this long.

  

  Business Response

  Date: 12/02/2022

  Ms. ****** was contacted by our warranty specialist yesterday to let her know of the following movement on her open projects:

  1. They
  are on site right now removing all of the concrete.

  2. Friday they will be testing the
  subfloor

  3. We are waiting on a final schedule date  from the trade to have the pan installed and tested.

  4. Then there will be an
  additional day to install the concrete.