ComplaintsforRight Way Heating & Cooling
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Complaint Details
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Initial Complaint
05/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
a tech came out said we needed ac coils cleaned it would be expensive but to properly clean them the freon would need drained coils taken out of central air system taken outside cleaned and soaked then reinstalled and freon recharged we got quote for $525 dollars 4 days after original tech showed up another tech showed up sprayed a can of coil cleaner on coils inside the ac system he said he didnt know why the original tech told me that but the bill was still $525 he was here less than half hour and half that time he sat in his car eating lunch so somebody is lying about proper repair or they greatly exaggerated what proper repair was to justify the cost then to do repair they just sprayed some cleaner on coils which originally i was told couldnt be done because if u cleaned coils in place the debris could go into heater box underneath!Business response
06/10/2021
We spoke to ****** when he called in regarding this issue. We were able to work out a settlement of partial refund that was refunded back to his credit card. We have not heard back from since that time so we thought all was settled. If there was still an issue we would have settled it with him promptly. ****** can call us if he thinks there is something that needs to be done more regarding this situation. We want to make sure that all of our customers receive prompt and good service.
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Contact Information
Business hours
Today,12:00 AM - 11:30 PM
MMonday | 12:00 AM - 11:30 PM |
---|---|
TTuesday | 12:00 AM - 11:30 PM |
WWednesday | 12:00 AM - 11:30 PM |
ThThursday | 12:00 AM - 11:30 PM |
FFriday | 12:00 AM - 11:30 PM |
SaSaturday | 12:00 AM - 11:30 PM |
SuSunday | 12:00 AM - 11:30 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.