Business ProfileforGlen Rest Memorial Estate

My mother and I met with manager of Glen Rest on March 29th to design my father's headstone. The manager assured us that the headstone would be installed prior to Father's Day in June. My mom paid for the headstone in full at this appointment. The headstone was not finalized at this appointment because my mom wanted my siblings' approval. The manager said that she needed confirmation from my mom by March 31st to meet the Father's Day deadline. My siblings wanted the symbol on my mom's side of the headstone to be different, so my mom emailed the manager pictures of a Celtic Trinity to see if there were designs available. The manager emailed her back some ideas but they weren't quite what she was looking for. She attempted to call the manager numerous times on March 31st but received no call backs. I emailed the manager over the weekend and asked her to call my mom Monday, she responded that she would. The manager did call my mom and a custom design was needed to meet my mom's wishes. The manager still assured us that a Father's Day deadline was going to happen. Well, Father's Day came and my the headstone was not installed, in fact we received an email June 15th that the headstone would ship on June 19th, after Father's Day. My mom called the manager numerous times after we received the email and has never received a call back. My mom popped into GR on July 3rd to talk with the manager and she was off that day. The office helper my mom spoke to said that it usually takes 6 months or more for a headstone to be made and 30-60 from delivery for a headstone to be installed, so the manager had been lying to us this entire time. I emailed the manager on July 23rd to ask about the status of the headstone, she said she wouldn't be in until July 26th. I called Glen Rest on July 25th to get an email for the pres. of the board and the manager answered and said she would get back to me with that information; I have not heard back from her.