Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broadview Windows installed replacement windows and doors in my home between 7/30/2018 and February 2020. My contracts state "Lifetime Manufacture and Labor Warranty." I was pleased overall with the installation work at the time. However, over time several water leaks and failing seal issues have occurred (most noticed in the last year). While I have tried to work cordially with owner ** ***** and he is aware of these issues, communication from Broadview has stopped and I have been given no resolution timeline or plan. I seek a timely resolution of all known window/door leaks and failing seals, close inspection of all windows and doors for signs of failure, and reassurance that any future warranty issues will be honored in a timely manner.
  
  One long-standing patio door seal issue appeared in 2020 (still not resolved). The remaining window/door leaks and seal failures have appeared over time or the problem became visible to me more recently (see attached timeline starting with 4/16/2024; BBB ignore deck references).
  
  The attached document details my issues with the windows/doors and my attempts to resolve them per Broadview's warranty with owner ** ****. It's a shame that I have to take this step to get a company with such overall good reviews and no BBB complaints (I believe earned) to uphold its stated warranty.
  
  Summary of outstanding issues documented with photos in attachment:
  1 & 11: Kitchen patio slider, both sides seal failure
  2. RESOLVED: MIL kitchen window
  3 & 10. Dining room window leak
  4. Master bedroom patio slider door leak
  5. Stairway window leak -- middle panel
  6. Front bedroom triple window seal failure
  7. Back bedroom triple window seal failure
  8. Annex room window seal failure
  9. Garage window seal failure
  12. Caulking (when here to do other work, will have MIL bedroom window recaulked & hole in MIL bay caulked)
  13. Inspect all remaining windows/doors for signs of failure

  Business Response

  Date: 04/08/2025

  Dear ***,
  Thank you for reaching out to us regarding the issues you've experienced with your windows and patio door after the power washing and painting of your home. We understand how frustrating this situation can be, and we're committed to helping you resolve it to the best of our ability.
  Upon reviewing your concerns, we’d like to clarify that the manufacturer of your windows and patio door, Alside, specifically advises against power washing their products. This is detailed in their care and operation brochure pulled from their website, which you can review here: Alside Window Care and Operation Brochure ( *******************************************************************************************************). While we do not list individual manufacturer care guidelines in our contracts, as each manufacturer and product may have unique maintenance instructions, we always recommend reviewing those directly with the manufacturer to ensure the proper care for the specific products installed. Each of the products provided by the manufacturers contain a sticker label with energy performance information as well as a sticker for warranty information.  
  Although this situation is outside of our control, we want to be as helpful as possible. We are happy to work with Alside, the manufacturer, to see if the products can be covered under warranty. However, please note that we cannot guarantee that the materials will be covered, as the damage stems from the power washing process. Additionally, the cost of parts and labor for any necessary repairs or replacements would typically fall to the party responsible for the damage—in this case, the painting and power washing company.
  From our last conversation, I understand that you have not yet received a response from the company that performed the work, so we would be more than willing to assist you by reaching out to them on your behalf. If you'd like, we can help facilitate communication and request the necessary information to move forward with resolving this matter.
  Please let us know how you would like to proceed, and if you’d like us to contact the painting company on your behalf. We are here to assist in any way we can.
  Thank you for your understanding, and we look forward to helping you get this resolved.
  Best regards,
  

  Broadview Windows

  Customer Answer

  Date: 04/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  My
  position is that Broadview and Alside should take full responsibility for the
  issues I, the customer, am having in accordance with their respective
  warranties, which have been honored in full by the customer. I look forward to
  working with both as needed and in an expeditious and cordial manner to fix my
  failing windows and doors. 
  
  In response to Broadview’s comment: “Thank you for reaching out to us regarding
  the issues you've experienced with your windows and patio door after the power
  washing and painting of your home. We understand how frustrating this situation
  can be, and we're committed to helping you resolve it to the best of our
  ability.  Upon reviewing your concerns, we’d like to clarify that the
  manufacturer of your windows and patio door, Alside, specifically advises
  against power washing their products. This is detailed in their care and
  operation brochure pulled from their website, which you can review
  here: Alside Window Care and Operation Brochure ( *******************************************************************************************************).
  While we do not list individual manufacturer care guidelines in our contracts,
  as each manufacturer and product may have unique maintenance instructions, we
  always recommend reviewing those directly with the manufacturer to ensure the
  proper care for the specific products installed.” 

  I have a lot
  to say about Broadview’s power washing claims throughout this document, but let
  me start by sharing that I have spoken to the painter.  Let me be clear.  He stated that my windows were not power
  washed by them in 2018, nor have I ever had my home power washed by anyone else
  (more below).  How unprofessional, dismissive,
  and frankly disappointing of Broadview to make assumptions, deflect responsibility,
  and cast blame on a painter’s power washing without facts or proof.  All parties should work together to determine
  the root cause of my window/door failures and make it right.

  I’ve
  purchased and Broadview has installed a total of 35 window and door openings in
  my home starting in 2018. This was a large job. The kitchen door seal failure, and
  the bedroom patio door and dining room window leaks seem to be early indicators
  of the seal and leakage problems that have more recently shown up to a much
  greater degree. 

  My recent
  research regarding Alside window reviews has surfaced many troubling complaints
  about seal failure, water leaks, fogging glass, and lack of response from Alside.
   I’ve included a few of these reviews at
  the end of this reply that I think are reflective of some of the problems I am having.
  In March
  2025, Broadview owner ** **** stated to me that complaints from his customers for
  whom Broadview has installed my brand of Alside windows and doors are rare, and
  that my windows and doors were built to withstand hurricane force winds. Accordingly,
  these windows should be a high-quality product built to withstand intrusion of
  water and seal failure.  ** ****/Broadview
  recommended this product to me in 2018 and shared in 2025 that they are still
  using/selling this product.  This
  suggests to me that Broadview is confident in the quality of this product, and
  one would think that they are willing to stand by what they sell to their
  customers.  If my situation is such a
  rare incident, I expect that Broadview should be eager to determine a root
  cause and ensure all warranties are honored by replacing the failing
  windows/doors.

  Regarding
  Alside’s Window Care and Operation Brochure, I do not recall ever being told by
  Broadview to seek care guideline information directly from Alside, nor was I
  ever given a copy of this window care brochure by Broadview or Alside.  In the brochure you linked to in your reply,
  the only reference I see to high pressure cleaning is under “Do’s and Don’ts” where
  the brochure says, “Do not use a high pressure hose to clean the outside of a
  window.”  As I stated earlier, this has never
  occurred.

  Additionally,
  Broadview personnel never stated to me verbally or in writing any care
  instructions regarding high pressure power washing directly on windows for any
  reason.  Fortunately, I hired an
  experienced painter who is very aware of and skilled at proper power washing
  technique and who has assured me that he did not power wash the windows (and why
  would he need to power wash my windows if he was only painting my house?).

  In response
  to Broadview’s comment: “Each of the products provided by the manufacturers
  contain a sticker label with energy performance information as well as a
  sticker for warranty information.”  

  How is
  this relevant?  There are stickers on some
  windows (though in many cases they’re very hard for the consumer to access and
  read), but there are also no stickers on some windows. For instance, there are
  no stickers that I see on any of my dining room windows or my patio doors.  In fact, I think ** **** looked but could not
  find a sticker on my kitchen patio door during his March 2025 visit.

  In response
  to Broadview’s comment: “Although this situation is outside of our control, we
  want to be as helpful as possible.”

  This
  situation is not outside of Broadview’s control, and frankly according to your “lifetime
  manufacture and labor warranty” is your responsibility to address and rectify.  You/Broadview continue to do business with
  Alside. Additionally, I have provided a document to the BBB that is a timeline
  of activities and communication with Broadview since 2018, citing numerous instances
  of me trying to resolve issues going back to 2020, including the defective
  kitchen panel that ** **** looked at in 2020, that Broadview was finally
  supposed to replace in August 2024, and that I am still waiting for (and now
  the other side of this door is failing). 
  Broadview’s team was a no show in March 2025 for a visit whose purpose
  was 1) to look again at the leaking window and patio door that Broadview did
  not resolve in the August 2024 visit and 2) measure and document all of the
  window and door issues that owner ** **** looked at earlier that day. Broadview’s
  team has made no sincere attempt to reschedule this visit. And on top of all of
  this, the first time ** **** said the words “power washing” to me was after he
  saw the significance of my window/door problems on March 21, 2025.  Curious timing.

  In
  response to Broadview’s comment: “We are happy to work with Alside, the manufacturer, to see if the products can be
  covered under warranty. However, please note that we cannot guarantee that the
  materials will be covered, as the damage stems from the power washing process.
  Additionally, the cost of parts and labor for any necessary repairs or
  replacements would typically fall to the party responsible for the damage—in
  this case, the painting and power washing company.”

  My
  Broadview paperwork states “lifetime manufacture and labor warranty.”  When I asked ** **** back in 2018 for more
  detail on this warranty statement, he told me there was nothing more beyond
  this statement and that he will take care of any issues.  No mention of costs.  No mention of power washing.  No instructions to go to Alside’s website and
  read their warranty, and no attempt to provide me with a copy of this warranty
  and instruct me to read it.  I’m
  delighted that Broadview is happy to work with Alside, because my expectation
  is that all costs to resolve all of my issues—known today and any more that may
  arise in the future—are covered by Alside and Broadview under their respective
  warranties.  I didn’t buy windows with a lifetime
  warranty expecting to have to pay to replace them today, tomorrow, or next year
  due to no fault of my own.

  In
  response to Broadview’s comment: “From our last conversation, I understand that
  you have not yet received a response from the company that performed the work,
  so we would be more than willing to assist you by reaching out to them on your
  behalf. If you'd like, we can help facilitate communication and request the
  necessary information to move forward with resolving this matter.”

  As I mentioned
  earlier, I spoke to the painter who I hired to paint my house in 2018. He explained
  to me how his team carefully and skillfully cleans the exterior of each home
  they paint. They do not power wash windows, nor are they a power washing
  company.  This painter has been in business for 20
  years and says he has never had a complaint or issue with power washing. 
  He said he is very meticulous about how he prepares for his painting jobs.  He
  said he is happy to talk directly with Broadview, the window company, and/or
  the BBB and he stands by his work.

  In response
  to Broadview’s comment: “Please let us know how you would like to proceed, and
  if you’d like us to contact the painting company on your behalf. We are here to
  assist in any way we can. Thank you for your understanding, and we look forward
  to helping you get this resolved.”

  As I
  stated previously, my position is that Broadview and Alside should take full
  responsibility for the issues I am having, in accordance with their respective
  warranties, which have been honored in full by the customer, to fix my failing
  windows and doors as well as to establish a protocol to honor any future
  warranty claims.

  Here is a selection of online negative Alside customer
  reviews that I found regarding seal failure, water leaks, fogging, lack of
  response from Alside customer service, and unwillingness by Alside to honor
  their warranty.
  *** *** **** * ******* ****** ******** ******************************************************
  ****** ****** * ** *** *** ***** ********** **** ** *** ***** ***** ********* ** ******* ****** ***** * ***** *** **** **** ** ** *** **** ** ******* ***** ******** ******** ******* ******** * **** **** ******* ******* ** ***** * ******** * **** ** ***** *** **** ***** ****** ** ****** *** ** ****** ***** **** *** ** *** ******* ***** ****** ***** **** **** ** **** **** *** * **** **** ** ******** ******* *** ***** **** *** *** ** ******** ***** ********** ***** ****** **** ** *****
  *** *** **** * ******* ****** ******** ******************************************************
  **** ***** ***** ***** * ** * ****** ****** *** ** *** ******* ** ******** **** ************ ** ******* *** ********* ****** * *** ***** ****** * ***** ******** *** ** *** **** **** ***** ****** ***** ******* **** ** **** ** ****** *** ************ ***** ******* ***** *** * *** ****** ******* ** ** **** ****** ****** **** ** ********* **** ******* ******* ** ***** ***********
  *** *** **** * ******* ****** ******** ******************************************************
  * *** ** ****** ******* *** ***** ************** ********* ** *** ************ ** ***** **** ***** ******* ** * ** * ***** *** **** ********* ** **** *** ** **** *** ***** ** ******* **** ** ***** ** ***** ***** **** ** *********** *** *** ** ********* *********** ****** *** **** ******** ******* *** *** *** **** ****** *********** * ***** *******
  *** *** **** * ******* ****** ******** ******************************************************
  ******* ** ************ ** *********** * **** **** ****** *** ***** * ***** ** *** ****** ** **** ****** ** ************** *** ********* ********* ******** ******* ** ***** **** **** *** **** *** *** *** ****** **** ********* **** **** **** ******** ******* ****** **** **** **** ** **** *** ***** ***** ********* * ***** ***** ************** ** ******** ******** ***** *** ******** ** **** ******* ****** *************** **** *******
  *** *** **** * ******* ****** ******** ******************************************************
  **** ** ** ****** ******* ****** *** *** ******* *** *** **** ********** ** ** ********** * ******** *** ** *** ******* ** ** ***** ******* ** **** ****** *** *** **** ********* * **** *** **** **** ** *** **** ******* ********* *** ******* ** *************** ****** *************** ***** *** ****** ********
  *** *** **** * ******* ****** ******** ******************************************************
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  *** *** **** * ******* ****** ******** ******************************************************
  ****** ****** * ********* * **** ** ***** **** *** ** ***** ******* ********* ** ** **** ***** ** * *** ************* ***** ****** *** **** ***** **** *** **** *** **** *** **** *** **** **** **** ***** **** ** ****** ** ****** ******* **** **** ***** ******* * **** **** ** ************* **** ***** ******** ********** *** ****** *** **** ****** ******** ****** *************** ** *** ******** ***** *********
  *** *** **** * ******* ****** ******** ******************************************************
  ****** ****** * ******* ***** * **** **** ****** ********** * ********* ** *** ******* *** ** ***** * *** ****** *** *** ***** ****** *** ***** ****** ** ******* **** **** ** ** * **** ******* **** **** * ***** ****** ** * ***** ***** **** *** ****** **** *** ***** **** **** ** ***** *** ****** ****** * **** ******* **** *** ****** ** *** ****** ***** ****** ** ** **** ** ****** *********** ***** *** ********* ******* **** **** ************** ********** ** ** ** **** **** ******* ******* *** *** ** ***** **** ************* *** ******* ******* ** ***** **** ***** ** ** ***** **** *** ******* *** ***** **** ********** ** ***** ************** ** ***** **** * **** **** ** **** ** ******** ** *** ******** ***** * **** ** **** *** **** ******* ** ***** ** ********* **** *** ** ******** ***** * **** **** ***** ** ***** *** ****** **** ******* **** *** ******** * **** *** **** ***** ******** ** *** *** ******** **** *********
  *** *** **** * ******* ****
  **** ******* **** *** *** *** * * ***** **** ******* ** ******* *** ******* ** ** ******** **** **** ***** **** **** ***** *** * ** **** ********* ***** *** ************ ** ** **** *** ******* * ****** ***** ******* **** *************** *** **** ** ***** ****** ***** **** ****** ** *** ******* *** ***** **** ****** **** ** *** *** ** ********** ******* *********** ******* *** ******* **** ****** * * *** ** *** *** ******** ** *** ***** ********* **** *** ***** ** ****** ** **** **** **** **** ******* **** * ********** **** *** **** ***** ********* ***** ****** *** ******** *** **** **** **** ****** **** **** **** ***** * *** *** ** * ********* **** *** ****** ******** ****** *** **** * **** ******* * **** ***** ** ** ****** ** ***** ** **** **** ** *** ** **** ** **** *** ***** ** ******** * ***** ****** ******* ******* **** ******** ***** *** **** *** **** ** ****** *** ***** ***** ******* *** **** ***** **** **** ******* * **** * ****** **** ******* ** *** ** **** * ***** *** **** *** **** **** ******* *** ***** **** ** ** ************ **** **** ***** *******
  

  Regards,

  *** *******

  Business Response

  Date: 05/02/2025

  Dear Ms. *******,

  Thank you for taking the time to share your concerns. We understand the frustration that can arise when issues occur with products in your home, and we appreciate the opportunity to respond to your comments in full.

  First and foremost, we want to reaffirm that Broadview has proudly been in business for over 20 years, and our leadership and installation teams collectively represent over 100 years of industry experience. All of our installers are certified and trained to the highest standards in the industry. We stand firmly behind the quality of our work and the professionalism of our team.

  Regarding the Alside products installed in your home, we recognize that you've shared online reviews critical of the manufacturer. However, it's important to acknowledge that Alside has thousands of satisfied customers and many positive reviews reflecting successful installations and durable performance over time. The isolated negative reviews you've cited do not reflect Broadview's track record, nor the vast majority of Alside window and door installations we’ve completed. We continue to recommend their products because they have consistently met our standards for quality and performance.

  It’s also critical to clarify that manufacturer warranty claims are designed to be handled directly between the homeowner and the manufacturer. As per standard industry practice, this process is independent of the installer. That said, Broadview has already gone above and beyond by assisting you with the Alside warranty process—something we were not contractually obligated to do. Unfortunately, this goodwill effort has not been acknowledged and instead has resulted in escalating demands, which puts us in a position of trying to help while being unfairly characterized.

  With regard to the power washing matter, our initial reference to the issue was based on standard manufacturer guidance and was not intended to accuse anyone without cause. However, you’ve told us you spoke to your painter, and we have offered multiple times to speak directly with them to better understand their process and ensure all parties can do their due diligence. To date, you have declined to provide their contact information, which has limited both our and the manufacturer’s ability to assess the situation further. It is difficult to resolve concerns without cooperation from all involved parties.

  As to the sticker and documentation concerns: every product we install includes factory labeling and warranty reference materials. Specifically, the stickers with warranty and product information we referenced in our previous response are the NFRC and Energy Star labels placed on the glass portions of the windows and doors. These are not to be confused with the stickers containing serial numbers or manufacturing dates, which are separate identifiers. It is industry standard for the NFRC and Energy Star labels to remain on the product, and they should only be removed by the homeowner for future reference. These labels should be filed with the window/door documentation for purposes such as energy rebate qualifications or addressing any future product-related questions. We hope this clears up any confusion regarding the labeling.

  We understand that you mentioned difficulty finding these labels, and we’d be happy to assist further if needed.

  Finally, regarding the warranty referenced in your original paperwork: “lifetime manufacturer and labor warranty” refers to our commitment to support you under the terms of the original product warranty and labor guarantee—both of which are subject to limitations and exclusions outlined by the manufacturer. No warranty covers every possible scenario, especially where damage may arise from maintenance or environmental conditions beyond the installer’s control. The “lifetime” language does not eliminate the need to follow proper procedures, submit claims through the correct channels, or abide by the terms of the product warranty itself.

  We remain committed to supporting you as best we can and would still be happy to engage directly with your painter to move this forward. We sincerely hope we can find a resolution that reflects both the facts of the situation and the good-faith efforts made to date.

  Sincerely,

  ** ****

  Customer Answer

  Date: 05/25/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  
  Let me be clear: I
  am seeking the best person or team—with knowledge and authority—to examine all
  of my windows/doors with me, document all known issues, provide transparency
  and direction on the steps to resolve my current issues, and rectify my existing
  problems and any future problems that may arise due to no fault of my own (the
  customer).

  Let me also clarify:  I am not questioning Broadview’s
  business integrity and reputation, nor do I want to harm it.  The reason I had to escalate this to the BBB
  was due to a lack of response and follow up from Broadview as I—in good
  faith—tried to communicate, discuss, and ask for direction from Broadview to resolve
  my growing and alarming list of window/door issues.  These issues may be the responsibility of
  Broadview, Alside, or both to address. 
  How am I to know until I am given the opportunity to look at these
  comprehensively with a knowledgeable company representative?  I have never engaged the BBB for assistance
  with a contractor before.  This is an
  action I would consider a last resort.

  Regarding what you seem to be characterizing as “escalating
  demands” and being “unfairly characterized,” the fact of the matter is that I
  have repeatedly waited so long for a response or action from Broadview that
  more issues have shown up by the time Broadview replied to my original message.  It’s exhausting and I will not be ignored
  anymore.  Broadview has been my only
  point of contact for my windows/doors.  I
  think it’s reasonable for a customer to expect that Broadview would be a
  partner in helping to determine the best actions to be taken when problems
  arise, whether that is working with Broadview or the window manufacturer, or
  both.  My problems are not being met
  with an adequate level of responsiveness or urgency from Broadview.  I don’t have a contact at Alside, and I am
  happy to establish one if this is a best next step.  The amount of window/door failures I am
  experiencing is alarming and unacceptable.  I have gone above and beyond and exercised great patience and
  civility in trying to address a growing list of serious issues with Broadview
  and get these issues resolved.

  (I’ll repeat this excerpt from my April 9 reply as an
  example of my good faith efforts, as now I feel I am being unfairly
  characterized:  "I have provided a
  document to the BBB that is a timeline of activities and communication with
  Broadview since 2018, citing numerous instances of me trying to resolve issues
  going back to 2020, including the defective kitchen panel that ** **** looked
  at in 2020, that Broadview was finally supposed to replace in August 2024, and
  that I am still waiting for (and now the other side of this door is failing).  Broadview’s team was a no show in March 2025
  for a visit whose purpose was 1) to look AGAIN at the leaking window and patio
  door that Broadview did not resolve in the August 2024 visit and 2) measure and
  document all of the window and door issues that owner ** **** looked at earlier
  that day. Broadview’s team has made no sincere attempt to reschedule this
  visit. And on top of all of this, the first time ** **** said the words “power
  washing” to me was after he saw the significance of my window/door problems on
  March 21, 2025.)" 

  Broadview has had in its possession for many months a
  replacement kitchen patio door panel that I have been waiting for Broadview to
  install.  Also, Broadview has been the
  entity I’ve been working with thus far to address water leakage that continues
  with a bedroom patio door, a dining room window, and a stairway window.  Is Broadview no longer taking
  responsibility for these items that could potentially be installation related?  Is this an example of standing firming behind
  the quality of their work?

  I’m pleased to know that Broadview has continued confidence
  in the Alside products based on their experience.  I shared a selection of negative reviews
  (among many that I found) to illustrate that there are other customers like me
  who have experienced similar window/door failures with the Alside products.  Mine is not an isolated incident to be
  brushed off.  And it’s concerning as
  well that several reviewers stated they did not have a good experience with
  Alside customer service in honoring their warranty.

  Regarding Broadview’s statement on May 1, 2025 referencing
  the warranty, tell me: exactly what does Broadview’s “lifetime manufacturer and
  labor warranty” cover and not cover? 
  Again, when I asked Broadview for clarification on the terms and
  scope of this warranty prior to signing the Broadview contract and prior to any
  installation being done, Broadview told me that no further clarification or
  specification of the warranty was needed because Broadview takes care of its
  customers.  I was led to believe that
  these five words—“lifetime manufacturer and labor warranty”—constituted the
  entire Broadview warranty.  Are you
  saying now that there IS some kind of “fine print” about “limitations and
  exclusions” that I should have been told (in writing) about what the warranty
  specifically does and does not cover?  And
  are you now saying that the Broadview warranty IS somehow intertwined with the
  Alside warranty?  If so, it was your
  responsibility to specify those things in writing when I asked you for
  clarification before I signed your contract and before any work was done.  It has been my understanding from the
  beginning that both the Broadview and Alside warranties should cover a
  defective product or installation issue that is no fault of the customer, as
  well as the costs of replacing/repairing said defective product or installation
  work.

  I understand that product failures need to be addressed with
  the manufacturer, Alside. Exactly how has Broadview gone above and beyond by
  assisting me with the Alside warranty process thus far?  You requested one new kitchen patio door
  panel on my behalf (thank you, and I was willing to do that myself, but you
  insisted on doing it)—but this door panel has yet to be installed.

  I have not removed any labels from windows/doors.

  The painter is happy to speak with anyone.  ***** ****** can be reached at *** ********
  or **********************************

  Whether the best path forward to resolve my issues means
  dealing with Alside directly or a combination of Alside and Broadview, so be it. Why can’t all involved parties work together in good faith to achieve a
  timely and satisfactory reconciliation of my many window/door issues?  If a product is defective and failing at no
  fault of the customer, own it and replace it. If there’s an installation issue
  that can be resolved by the installer, rectify it.  I have done my due diligence—now do yours.

  Sincerely,
  *** *******

  
  

  Business Response

  Date: 06/28/2025

  Hello, ***!

  Yes, we will address the leaks during the panel installation. Per our last message, please email us your availability options over the next few weeks so we can coordinate us coming out. The email address is *********************************. 

  Thank you!