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Business Profile

Bartending Services

Sip N Serve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bartending Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was hired to bartend my wedding last weekend. The venue asked for specific licensing, certification, and insurance— all of which the owner said they had. However, she could never provide any correct documentation so when the wedding day came, she was not allowed to serve on grounds. No service has been provided from this company and was reach out to for a full refund. The owner let me know a full refund would be issued within the week, but over a week later and there is still no refund being initiated. I have reach out to the business owner numerous times who continues to put this situation off and postpone a refund. The owner has had many reasons and excuses for not fulfilling a refund each day. She has lied and made incorrect statements regarding communication and this issue. The owner had refused to continue communicating can stated that she’s too busy for this problem.

    Business Response

    Date: 09/23/2025

    Well, this is not even the correct name of the business owner so there is that she literally is that. 

    Customer Answer

    Date: 09/25/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    During this refund process, the owner has gave very poor and unprofessional communication with the consumer. She continued to make false accusations during the conversation and hateful remarks about the consumer. I can say and will be thankful that a full refund was issued, however, although no harassment nor defamation has taken place, the owner of the company has threatened defamation of character due to me filing this report. Resolution of my initial complaint was simply a refund, not accusations and nasty comments during the process. I had to jump through many hoops and hurdles to receive this refund and I do not think that showed professionalism or customer care in the process. Much of this could have been avoiding if I received an initial refund without the rude comments to follow. Thank you. 




    Regards,



    REMOVED

Sip N Serve is NOT a BBB Accredited Business.

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