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Business ProfileforErie Islands Resort & Marina
Additional business information
The company met with BBB and provided copies of the Rules & Regulations as well as the Declaration of Covenants, Conditions & Restrictions which explains in length the terms of the contract. Both documents are provided to consumers who enter into a contract with the company.
The company also discussed the different membership/ownership packages offered for their resort facility; including the policies associated with the corresponding packages purchased.
The company states that they encourage people to read the documents in their entirety; which explain the policies and the potential that the policies may be subject to change.
The company has advised the BBB that they are taking steps to improve any customer service issues and has committed to responding to complaints, if any, in a timely manner.
Most complaints filed through the BBB process reflect consumers inability to reserve a stay at the facility, even though the consumer tried to book the reservation well in advance of the requested dates.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 4495 W Darr Hopfinger Rd, Port Clinton, OH 43452-8907
- BBB File Opened:
- 8/6/1987
- Years in Business:
- 38
- Business Started:
- 1/2/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Partnership
- Number of Employees:
- 60
- Contact Information
Principal
- Mr. John Gronvall
Customer Contact
- Mr. John Gronvall
- Mr. Kevin Sullivan, Sales Manager
- Ms. Michelle Bartholomew, CFO
- Additional Contact Information
Fax Numbers
- (419) 734-9270Primary Fax
- (216) 662-7578Other Fax
Phone Numbers
- (330) 746-7550Other Phone
- (800) 999-3743Other Phone
- (419) 734-9270
Customer Complaints
0 Customer Complaints
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